Premier Inn East Grinstead

Very nice please staff good position close to tubes station staff very nice Cristina is amazing hotel very clean and room clean

Stayed here for 1 night so some may say it wasn’t long enough for me to write a review however 1 night was very much enough for me.

I’ll start with the positives:
- the room was spacious and clean
- bed was comfy
- nice products provided in the bathroom
- location of hotel is good (near motorways, 15 min walk from the bus/train/underground stations)
- hotel provides discounted parking

Negatives:
- pre-paid for early check in at 11am. Was told by staff that although we have PAID for this, it’s still not guaranteed the room will be ready. We had to sit in reception for an hour waiting for the room to be ready.
- there’s barely any staff around if you need them
- the staff that are working are all very miserable. I genuinely have never seen a more sad group of people working.
- The room did not have a phone to call reception with issues.
- 1 plug socket on one side of the bed but none on the other
- No information given on restaurant opening and closing times
- No bottle of water in the room
- TV has 5 main channels (advise you bring fire sticks or other devices)
- during evening meal, my nan ordered a gluten free chilli topped chips - this came 45 minutes before my meal. Apparently due to the meals being cooked separately that meant I got mine 45 mins after my nan and she has already finished hers. We also ordered 2x cokes which arrived with my meal an hr after we ordered - these were completely flat and had a very strange taste (as if they had been sat out for a while)
- the one gluten free desert on the menu was unavailable at the start of dinner service which was disappointing - I feel there should be a couple to chose from at the very least.
- vending machines are extortionate - £3.00 for a bottle of water and £4.50 for some maltesers.

I was only for 3 nights overall is ok, not much, friendly staff though, very helpful especially Glykeria during our stay. Reception self-check in pods gave us some hard time. Not helpful at all.

Room smelled musty. The toilet roll hadn't been topped up before my stay & had to request it was refilled. You need to request a room clean if you require one. Not enough towels provided, had to request more. 1 out of 3 receptionists was friendly, others barely spoke as walked through reception.

Christie was a fantastic help 👏🏻 room was great , parking easy with electric charging and the room was very quiet. Walking distance to the tube.

Convenient location, lots of reasonably priced restaurants within easy walking distance, and the Edgware tube/bus station is nearby. Staff is courteous and attentive. Special shout out to Glykeria for making my wife and I hot cocoa after a cold evening of sightseeing the Christmas lights.

Christina:shes lovley kind and helpful shes also really easy to communcate we have been here for almost one month and they still give us the same good service also lucas and rafey are also the same like christina very helpful i give them 10 stars

Great stay amazing staff, amazing and easy check in, clean rooms, nice location easy access to trains

Christina is amazing

“My stay at the hotel was wonderful! The rooms were clean and comfortable, and the atmosphere was relaxing. I especially want to thank Cristina at the reception, who greeted us with a warm smile every day and helped us with directions and restaurant recommendations. Her professionalism made our stay even better. Highly recommended

Very good staff and very helpful i would definitely recommend staying here, we stayed here to watch the boxing easy public transport to get around and to get into London City centre

When checking in the staff were very police and friendly. The only problem was the room. This room smelt of damp all night which caused an untested night.

Had a great stay, Cristina the receptionist was very helpful. From the moment I arrived, she greeted me with a warm smile and made check-in effortless. Throughout my stay, she was always available to answer questions, offer local recommendations, and ensure that everything went smoothly. The room was spotless, comfortable, and well-equipped, making it easy to relax after a long day. Every interaction with the staff was pleasant, but Cristina truly stood out for her professionalism and genuine kindness. Her attention to detail and caring attitude made my experience memorable. I would definitely return and highly recommend this place.

Great Experience ,I normally stay at this hotel and the satff are Very helpful and very pleasant. Room was tidy and equipped.

Very good team very experience and very supporting. She was very kind and professional she also give me a good room.best

Cristina was amazing! Extremely helpful and accommodating. My girlfriend was really pleased with the shower as she doesn’t have one that much!

Christiana was extremely very helpful and kind, she made my staying more easy than I thought. I will definitely recommend the hotel to my friends and family

Check-in Sat 25 Oct, 2 nights, double room. I understand what I am getting with a Premier Inn - no frills, but everything works to a certain standard. My stay was elevated by your manager at Edgware, Cristina. She was so friendly and helpful. I was travelling with my 4.5 year old daughter and Cristina made us feel welcome and comfortable to be guests at your hotel, and to attend to any queries I had. It made a real difference and our stay was very pleasant because of her.

Lovely clean room. Staff on reception very professional, friendly and helpful.
This was our third time staying with you we will be back.

Premier Inn Edgware does NOT provide toilet rolls. It's terrible!

The surroundings is also dirty with cigarette butts as well as rubbish everywhere in the car park.

A pleasant, comfortable, and well-organized experience at Premier Inn Edgware
I had the opportunity to stay at Premier Inn London Edgware for a few nights, and I can say that the experience was truly remarkable in terms of hospitality, cleanliness, and staff professionalism.
The hotel is located in a quiet area, yet very well connected to public transport,just a few minutes’ walk from Edgware Underground Station (Northern Line),making it ideal for both tourists and business travelers.
Upon arrival, I was greeted by the reception staff with a genuine smile and a very friendly attitude. Check-in was quick and efficient, and the receptionist provided all the essential information about the hotel facilities and breakfast options.
One aspect that particularly impressed me was the professionalism of the team. All the staff members,from the reception to housekeeping, especially Christina, Glykeria, and Dhivni ,were kind, natural, and attentive. You can truly feel the Premier Inn culture, focused on respect for guests and the quality of service.
The Edgware area is quiet and safe, with plenty of amenities nearby (supermarkets, restaurants, cafés). The easy access to the Underground makes getting to central London very convenient (around 30–40 minutes).
Premier Inn Edgware offers an excellent balance between quality and price.
I highly recommend it for both short stays and longer visits to London.Thank you for your services and I will come back very soon