Premier Inn Bristol Filton

Fire alarm went off due to a alarm system faul then staff couldn't turn it off as they didn't know code
Then was told no refund as the fire alarm doesn't come under the great night sleep polic

This is our 3rd stay here. Staff were consistently really friendly and helpful. Couldn't fault the rooms at all.

The breakfast and evening meal nextdoor at the WESSEX FLYER was delicious, high quality food. Faye and the team were friendly throughout providing excellent service.
Another perfect stay.

3rd stay at this hotel and it is starting to feel dated and in need of maintenance. Squeeky floors, some mould in the bathroom. But the noise was a BIG issue. Woken up several hours times overnight by not particularly noisey neighbours above and next to me just have conversations or making calls. The walls and ceilings need better sound insulation. I don’t think I will be going back sadly.
On a positive note, staff were kind, approachable and helpful. The parking facilities are also good.

Room was clean and tidy 👌 Bozena did a wonderful job, plenty of toiletries and towels, 10 out of 10 would stay again. Thank you.

Just returned from visiting family.
Excellent customer service, tv stopped working but found us another room straight away even though the hotel was busy.
Staff weee very friendly and helpful.
Room was clean with all the facilities you need for a short visit.
Good parking outside the hotel.
Would definitely recommend this hotel and we will be revisiting when we return to Bristol.

Probably one of the worst Premier Inns that we have stayed in.
Dust everywhere. Dirty bathroom. Having to walk out of the building you are staying in and walk to another building to get to reception. Couldn’t get the aircon working and can’t open the window so really stuffy in the room.
Wouldn’t stay here again.

Very good stay and very pleased overall.
Big shout out to both Lisa and Jen who not only greeted us at reception but assisted us with the 2 little ones, and offered refreshments upon arrival considering our long journey (stuck in traffic for over 3 hours).

I stay at premier inn for the consistency however this short trip had the friendly vibes flavour from both staff and fellow visitors.

Additional thanks to the breakfast staff, Friday 31st was very busy due to what appeared to be an abundance of additional visitors however staff took time for us which was greatly appreciated.

Would definitely stay again at Bristol south should the need arise.

Not a bad place, reasonable price, food OK, but air conditioning in the room was so bad and created so much noise thatbwe got zero sleep. All in all we were not happy

Such a great welcome from Paige on reception. She was very bubbly and smiley, she made our long day better! The rooms was lovely and tidy!

Paige on reception was amazing, quick and easy check is, with a lovely smile. The room was nice and clean. Will definitely be returning.

I checked in on Friday evening and Claire was absolutely brilliant. She welcomed me and my boyfriend whilst checking in and made us feel so welcome! I was very impressed with Claire!!! Thank you

Why do you not include decent WiFi connection in the cost of the room?.
The Premier Inn is very comfortable but in this day and age I would expect a good Wi-Fi connection. It is very annoying to try and down load a document over ten minutes to realise you have the connection toon speed of a snail and the Wi-Fi to freeze.

Stayed here, as opposed to PIs closer to the city centre as the parking is free and it is a relatively short drive into the city.
The leisure park site is vast and quite unwelcoming but the PI is bright and reasonably well maintained. I stayed in 209 which is in an annexe and it was clean, quiet and i slept well. My only criticism was that checking in took ages as the woman receptionist had probs with the card reader and/or our Company debit card. Sadly she wasn't what you might describe as either cheery or apologetic.
Would I stay here again? Yup.

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We expected to be greeted on our arrival at the reception, instead we greeted the receptionist and asked her how she was. Very poor customer relations. First impressions are so important.

Total RIP off £180 for a night had to pay for wifi. no restaurant no breakfast room grubby accommodation next to a noisy road.go to a travelodge which has more class and facilities
The premier inn website omits the fact of the lack of facilities and should be made explicit.

We have used this premier a few times and always find it clean and tidy and the staff very friendly and helpful the breakfast is not bad either

We booked knowing there was no breakfast, so that wasn’t an issue. The real problem was the heat. Our party had three rooms and all of us struggled — even with the window open all night, our room stayed at 35.4 degrees. The heater was turned off, yet it was unbearable and we couldn’t sleep. Floor-standing fans were in the bedrooms, but they were noisy, only moved the hot air around.

We got back just before midnight and reception was unmanned, let ourselves in without problems. But as we got into bed we found only two pillows on the double bed with no extras in the room; I didn’t want to go back down to ask for more in case there was still nobody at reception.

I’ve since seen on Tripadvisor that many others have raised the same issue about the temperature, but clearly nothing is being done. Location was handy for our event (entrance is hidden behind Starbucks), but overall this is the first Premier Inn I won’t be returning to.

Good hotel, clean, tidy, decent room and free car parking. Service was efficient and pleasant. Room was large, bed was comfy

It’s a premier inn, does it exactly what you expect. Clean comfortable and quiet.

It is few years since premier embarked on their brilliant remake BUT the bathroom was clean but looks tired