Premier Inn Chester Central North

Fire alarm went off due to a alarm system faul then staff couldn't turn it off as they didn't know code
Then was told no refund as the fire alarm doesn't come under the great night sleep polic

3rd stay at this hotel and it is starting to feel dated and in need of maintenance. Squeeky floors, some mould in the bathroom. But the noise was a BIG issue. Woken up several hours times overnight by not particularly noisey neighbours above and next to me just have conversations or making calls. The walls and ceilings need better sound insulation. I don’t think I will be going back sadly.
On a positive note, staff were kind, approachable and helpful. The parking facilities are also good.

Room was clean and tidy 👌 Bozena did a wonderful job, plenty of toiletries and towels, 10 out of 10 would stay again. Thank you.

Just returned from visiting family.
Excellent customer service, tv stopped working but found us another room straight away even though the hotel was busy.
Staff weee very friendly and helpful.
Room was clean with all the facilities you need for a short visit.
Good parking outside the hotel.
Would definitely recommend this hotel and we will be revisiting when we return to Bristol.

Why do you not include decent WiFi connection in the cost of the room?.
The Premier Inn is very comfortable but in this day and age I would expect a good Wi-Fi connection. It is very annoying to try and down load a document over ten minutes to realise you have the connection toon speed of a snail and the Wi-Fi to freeze.

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Total RIP off £180 for a night had to pay for wifi. no restaurant no breakfast room grubby accommodation next to a noisy road.go to a travelodge which has more class and facilities
The premier inn website omits the fact of the lack of facilities and should be made explicit.

We booked knowing there was no breakfast, so that wasn’t an issue. The real problem was the heat. Our party had three rooms and all of us struggled — even with the window open all night, our room stayed at 35.4 degrees. The heater was turned off, yet it was unbearable and we couldn’t sleep. Floor-standing fans were in the bedrooms, but they were noisy, only moved the hot air around.

We got back just before midnight and reception was unmanned, let ourselves in without problems. But as we got into bed we found only two pillows on the double bed with no extras in the room; I didn’t want to go back down to ask for more in case there was still nobody at reception.

I’ve since seen on Tripadvisor that many others have raised the same issue about the temperature, but clearly nothing is being done. Location was handy for our event (entrance is hidden behind Starbucks), but overall this is the first Premier Inn I won’t be returning to.

Good hotel, clean, tidy, decent room and free car parking. Service was efficient and pleasant. Room was large, bed was comfy

Wonderful

DO NOT STAY HERE - WHILST IN MY ROOM SLEEPING, SOMEBODY ASKED IF I WAS STAYING AT THE HOTEL, THEY TOLD THEM I WAS, GAVE THE ROOM NUMBER AND A KEY FOR MY ROOM.. Booked as a single person staying.
Customer services are awful and don't care about resolving the issue they are rude and never call or email back as they promise too
avoid at all costs

We hebben hier 3 nachten geslapen met 3 weken ertussen. Beide keren een andere familiekamer met 4 personen. Het is een wat verouderd hotel op een industrieterrein. Dat had ik opzich ook wel verwacht, de kamer was namelijk niet duur. Echter was het alle nachten veel te warm om goed te kunnen slapen op de kamers. In de loop van de nacht liep de temperatuur op tot boven de 28 graden. Dit terwijl het buiten beide keren overdag rond de 20 graden was. Er is geen airconditioning, ventilatie of mogelijkheid om te luchten. Raam open en ventilator hadden weinig invloed. Het was al warm bij aankomst en de temperatuur liep alleen maar op alleen al door onze aanwezigheid.
Op locatie konden we geen ontbijt krijgen, hiervoor moet je naar een andere gelegenheid.
Lakens en handdoeken zijn wel goed schoon. Tv en douche werken prima.

Horrible, dirty, no breakfast room, no lift, old furnishing, in an unsafe area. We had a critical family emergency but no help getting our money back

We enjoyed a short stay in this affordable and convenient hotel on the outskirts of Brizzle. Check in was easy, parking, including validation, was straightforward, with proximity to limited local amenities.

Awful. This is one Premier inn to avoid. Don’t stay here if the weather is hot. The bedroom was 30 degrees even with a fan. The corridor areas were even hotter & worst on the 2nd floor thean in the 1st floor. Not much point in complaining as guest relations at Premier Inn don’t think it is a problem trying to sleep in a bedroom at 30 degrees .
Beds not made up as per booking. Insufficient towels provided for 3 gusts
Note the restaurant was closed. There is no lift.

Rooms are bigger and close to main amenities. Too hot and not air-conditioning. Not restaurant too. In contrast good location and friendly staff.

Shocking experience at the Filton site. It was unbearably hot in the hotel (not too hot outside). Then we were given a room with a window that didn't open more than a few Cm's. Opon explaining this to reception i was informed theres nothing they can do and they had already put an old short cabled fan in the room. This fan could get nowhere near the only partly opened window thus offering 0 help.

We've used Premier inn's all over and this was by far the worst experience we've had... Oh and that's before the disgusting stains on the chair in the room.

The room was 29 degrees with the window open and fan on. The outside temperature at night was 17, so an indoor increase of 12 degrees seems completely unreasonable and needless to say none of the family slept. We were on the second floor in room 47, and the whole top floor was like a sauna. If there is such a thing a great nights sleep guarantee then I hope I can be compensated.

The bedroom and bathroom were very clean, parking was free and the reception service was good. Unfortunately my room was far too hot to appreciate its other comforts - surprising as it hadn't been a particularly hot day, around 19 degrees. There's no aircon, and sleeping with the window open was not possible due to the constant traffic noise. I wasn't able to have breakfast there as the restaurant is currently closed. Overall the room was very over-priced considering the location and lack of amenities. For those with heavy luggage or who struggle with stairs, be aware that there is no lift.

The dirtiest most unpleasant place. Miserable inside & out.
Staff miserable, not even half a smile on arrival or departure.
Cleaners rude,
No where to eat.
Overall the worst Premier inn i've ever been in.