Premier Inn London Romford West

Excellent place to stay - easy access, nice and quiet and the rooms are all top notch. Excellent staff who couldn’t do enough for us. We were at a concert up at the 02 area which is a 25 min drive so perfect location for London without being in london

Arrived at premier inn to find staff member smoking outside and had to wait to be booked in as self service wouldn’t work. When down for dinner after been told to book a table, stood waiting to be seated for 15 mins, the a further 45 mins to get starter! GET MORE STAFF!
Room fine, no issues and usual standard.
I’d strongly recommend not booking a meal deal as you cannot be sure that you will get served, good news is McDonald’s is across the road. Staff not very helpful but clearly over stretched hence the abrupt tone.

Extremely Disappointing Stay - Poor Room Quality and Value
​Rating: 1/5 (Terrible Value)
​I chose this Premier Inn location in Strood as I was visiting a friend's local restaurant, and I have previously found the Premier Inn chain to offer excellent value for money. Sadly, this stay fell far short of expected standards and was ultimately very disappointing, especially considering the price paid (£90+).
​On arrival, the reception staff were friendly and efficient, and parking seemed fine. However, upon entering our room, the problems became immediately apparent. There was a distinct and very unpleasant smell, which we attempted to remedy by opening the window, only to find the windows were locked shut.
​The room condition was frankly poor. We noticed signs of dampness in the bathroom area. More concerningly, there was noticeable writing and marks on the walls, suggesting previous guests (likely children) had caused damage that had not been properly cleaned or repaired. The carpet near the bath was also sticking up and lifting, which felt unhygienic and was a trip hazard. Additionally, the room had a connecting door to an adjacent room (likely part of a family setup), which was unsettling despite being locked.
​When I reported the room's poor condition and the smell to reception, I was informed that they were fully booked (due to film crews staying at the hotel) and therefore couldn't offer us a different room. This lack of resolution for multiple major issues—including a locked window and damp—was unacceptable, especially having paid over £90 for the night. The overall experience felt like a gross misuse of money for a damaged and substandard room.
​I would strongly advise management to address the maintenance issues in this room immediately. This stay was incredibly poor value for money and unfortunately ruined my perception of the quality control at this particular hotel.

The room was comfortable, clean and tidy as the rest of the hotel was too. Check in was quick and easy, facilities as advertised. Parking easy but does get busy in the evenings, still managed to find a space. In a good location, find the noises from the nearby motorway and railway don't cause much issue unless the windows are open. Unfortunately, the air conditioning didn't seem to be working meaning we had a very sweaty night despite it being late November. Would stay again but only if the heating/cooling issues are sorted.

We arrived late on a friday night after a nightmare hotel elsewhere. The staff were so lovely on arrival and ensured we had everything we needed. We then booked for an additional night and the staff supported us to stay in the same room and the communication between shift patterns was amazing so we had no issues when we had to pick up new keys. The room was immaculate. Bed super comfy. When asking for extra towels, plates so we could eat etc, the staff were friendly and accommodating. With the window shut the room was silent despite being on a busy road. Parking was so simple and available with no issues- staff even reminded us to put it on for the next day so we didnt get a ticket. Could not fault the experience we had.

Our annual Christmas shopping trip to Rochester was another great success. We love the great selection of independent, vintage and charity shops in the High Street and plenty of places to stop for lunch. As always we stayed at the Premier Inn where we received a lovely welcome from a great, efficient and friendly team. Nothing is ever too much trouble for the staff and they looked after us beautifully especially Kiera and Anya. It's not flash or fancy but provides everything we need, including a comfy sleep, and is such great value, leaving us with a bigger shopping budget. See you again soon.

Great premier inn. Always clean and cozy. Friendly staff. Room and bathroom were immaculate. Cleaned by Lumi 💕thanks it’s was perfect

I had the best experience staying with you guys , excellent staff , great Room and delicious breakfast. For sure I will be back again .
Thank you guys !

A perfect location with an easy to reach car park around the corner. The room was comfortable and spacious and the breakfast was amazing!

Our room was perfectly presented and prepared by Chelsea & Amie. Thank you so much great stay we will definitely come
Back.

Very well situated near the Railway station between The Pantiles and the town centre. Easy check in and the room has everything you need for a short stay. Spotlessly clean. Plenty of hot water and the toiletries are soap and shampoo and the heating was good. Very quiet nights sleep. The breakfast was nice and fresh but could be warmer. Staff were, without fail, very friendly and helpful. A credit to the company. Would recommend and would stay again.

Often stay here and get used to hearing the trains at the rear of the building …. However I do not expect to hear a lorry being unloaded at 7 am on a Saturday morning!! All we could hear were the metal trollies for ages . It was unbelievably noisy especially since we were on the 3rd floor! It woke us up and spoiled our weekend lay in ! Does it need to be that early ? Complained to manager and that was the explanation to the noise .

Central town location, quiet, clean with lovely, responsive staff.
Building and room safe and food well cooked and presented.

Staff, good, nice and pleasant
Room spotless
Food, ok but truly awful sometimes
Handful of channels only on tv, not good enough
You would also expect a small fridge nowadays in a hotel room.
Overall 4/10

Centrally located, this hotel is perfect for a stay in Tunbridge Wells. The staff cannot be faulted, without exception the ones we came into contact with were polite, friendly, and efficient. The hotel is clean and cost effective. We've eaten in the restaurant a couple of times and the food is good value for money.

Room was very clean and tidy! Room cleaned by Chelsea. Bed was comfortable and room was very spacious. Air con was also good too.

We stayed here for two nights to attend a family event. The hotel is perfectly located round the corner from the high street and the railway station. The town is a beautiful place to walk round and the common is straight opposite the hotel. The rooms were clean and tidy as were the dining room and bar area. The staff were friendly if a bit busy on the first night but looked after us well. Would book again as the location is great

My husband and I always choose this hotel. It has become our home everytime we decide to go out and we have our favorite spacious room that we are always given as a choice, Its always clean and really new and fresh. The staff are lovely, chatting and very helpful. Breakfast is nice and lots of choice.
Thanks Lili for cleaning our favorite room this weekend.

Great stay. Super clean room ( thanks, Lili!), great shower, comfy beds, and amazing bottomless breakfast. Highly recommend

Lovely clean place. Staff very friendly. Food and service great. The girl on reception made us feel very welcoming. We're coming back in January