Premier Inn Bristol East - Emersons Green

Hyggelig, lite, lokalt hotell.
Vennlig betjening og god frokost.

Very friendly and helpful staff and manager.
We stayed in a plus room, very good.
Sorry for scaring the housekeeper when I went along the corridor for extra teabags.
First time in this Premier Inn, we previously stayed at the one in Richmond, but the staff were very miserable and unhelpful to the point of being rude.
Therefore, this was a much better stay.
Good to be able to meet the new manager and have a chat with him to feedback personally.
Good location for Kew Gardens.

Great value for money! Very friendly staff. Jesvil the manager was very kind and professional. Rooms warm and clean. Would definitely recommend. :)

Stayed her for 4 nights over a weekend, free breakfast included. We paid £200 for the 4 days.
Hotel was clean, staff were friendly. Breakfast was lovely.
Yes it’s tired, but if the price reflects it that, then it’s good value.
Room was large too. We stayed on the ground floor and it was quiet.

This was a massive disappointment. No lit signs. The entrance had a pile of cigarette bits bottles and cartons on the floor.
Our allocated room smelt so musty and horrible that we asked to move. The 2 receptionist were super and very helpful and accommodating.
The towels were small and hard.

Clean rooms all warm and tidy, best thing was the staff they where wonderfully helpful, attentive and went above and beyond to make our stay perfect many thanks

Hotel rooms are clean and spacious , the staff are very friendly and helpful especially from Mr Jesvil, the food is delicious and fresh

Nice quiet place to sleep off a party weekend with clean room and kind customer care.also lovely food for a dinner or breakfeast experience.

Friendly, helpful staff. Great nights sleep. Fab breakfast. Good location. Great value for money.
Couldn't fault it.

Only stayed for 1 night but had a great nights sleep before our early flight. Room spotlessly clean and bed really comfy!

it was in an ideal location for us to stay near a friends house, the hotel was the cleanest one we have stayed in so far, you could smell fresh paint, the room was very clean and tidy, bed as expected super comfy and the shower was hot and clean. the breakfast was freshly filled when we went in and was very tasty. i highly recommend portishead for the friendly staff and well presented room

Excellent Premier Plus rooms, excellent breakfast and the hotel manager, Angellica, is a credit to the hotel. The fridge in the room was a welcome upgrade and we felt the Premier Plus rooms were well worth the extra payment.

Better than most 4 star hotels. Stylish room, comfortable bed, fridge, posh coffee, tea, toiletries, free wi-fi, free and plenty car parking

I wrote this review a months ago but never submitted it. We’re back at the hotel now: the door is still not mended, and only one lift working All my comments are still relevant so here is. Been coming here for work-led/social purposes for many years and the decline is sad to see but again for balance - the staff are still unfailingly friendly, the breakfasts great, and location superb for Kew/the Archives/the Tube.

“Stayed here many times over the years but in that time it has gone downhill physically despite some rooms being upgraded. For example, the small area outside the bar is decidedly shabby; the carpets on the ground floor are stained and the chairs in reception damaged. The bath panel in the room we stayed in this time was buckled and coming away. The door/buzzer from the car park (which is filthy) is flaky - the last twice we’ve stayed here we had to walk round to the main entrance: one or other the lifts is often not working. The wi-fi is pretty dreadful whichever room you’re in too. The wiring on the hairdryers is iffy (in every room we’ve stayed in!) as they cut out if you move the dryer in a certain direction. The new check-in system (l believe it’s Horizon…. say no more) seems to be an issue: it took us 15 minutes to check in this time and even then it double-charged us for breakfast.

Having said all that, the staff are friendly and welcoming, the breakfasts are amazing, and the hotel is conveniently placed for Kew Gardens (and the National Archives) - both walkable.

Overall, then, the hotel definitely feels tired and in need of some TLC, hence only three stars, down from the five l would have given a year or so back.”

Excellent value. The room was very clean and tidy. We had breakfast one morning which was very good value. Highly recommended

Great value hotel in a good location for lots of sight seeing on a short break. Service and cleanliness was good. Good night's sleep due to blackout curtains and nice quality bed linen. Great for a short stay but we were staying 4 nights and a family of 3 so not enough hangers or hand towels supplied. No heated towel rails nor radiators to dry the towels either. Room felt a little claustraphobic as the window was sealed so could not be opened, never had that in a hotel before. Breakfast next door was good but they did not have hash browns one day and had to wait 20 mins for pastries to be cooked. Also the Sunday carvery menue in the room said til 6pm but when we went at 4.30 it had finished. The tables were all sticky and the toilets were disgusting at the Brewers Fayre so very dissapointing having paid for evening meals at the hotel to be let down by this.

We have stayed at Emerson Green more than five times over the last few years. We have found the staff very efficient, helpful and very cheerful. The rooms are clean, and warm with the usual TV, Wi-fi, towels and comfortable.
We enjoyed our stay.

Great location, tucked out of the way but short walk to the marina and high street. Walk to the Marina is a lane that has been tarmaced so can be a bit messy after rain but only takes a few minutes

Great stay. Always consistently reliable. Room clean and comfortable. Breakfast really good, constantly restocked with fresh supplies, despite it being busy. Easy parking. Manageable 15 min walk to the station.
The hotel has a new manager, Jesvil, who was extremely helpful, friendly and accommodating. Would def recommend.

One of the best Premier Inns I have stayed in recently. Some newly refurbished rooms of excellent quality & comfort. Feels like 'home from home'. Quiet rooms.