Premier Inn Trowbridge

Parking was free (whilst multi-storey cannot be used) and very close. Very friendly. Everything was very clean and they have the comfiest beds!

Tracy and Kelly were great. Kelly went out her way to make sure everything was made easy for my stay. Both a credit to the company.

Rooms very dirty cob webs and walls dirty , bathroom was dirty very thin walls lots of noise, hard beds no view from window just brick wall

Room was clean and spacious but toilet was bizarre .. like a child seat on an adult loo so it was ill fitting and uncomfortable. Staff are helpful and welcoming on check in. Breakfast at Beefeater was lovely but wouldn't have dinner if we stayed again(tasteless and dry). Short distance by car to Lemon Quay for shopping and restaurants.

All team working very accommodating and polite, Tracy (without a E) very professional & helpful with all the guests and making sure I had enough toilet roll for my snotty nose

Absolutely amazing service banging rooms had a banging experience the food was amazing also and Tracy was a great member of staff

Absolutely amazing staff were so helpful and on hand to help with everything. Tracy in particular went above and beyond

A nice little hotel that's great for a stayover. Finding the hotel was easy enough and then getting up to the reception desk was as well. The self check-in kiosks weren't working so we had to buzz for someone, but we were only waiting about a minute until someone came and checked us in. The room itself was large, clean, and suitable for what we needed. We came back quite late after being out and getting back in with our key card was easy enough. All in all, a nice hotel!

Would recommend staying here , couldn’t fault it at all, clean, comfortable rooms, friendly staff and breakfast was great!

All the staff exceeded expections when my wife and I visited for a family occasion recently, however, Jimmy's assistance is of particular note.

One women stood out in particular named Tracy. I had a formal meal and stressed about sorting out my tie. Tracy with a bright beautiful smile came over to help. She said she was unsure but tied it exceptionally well. I was flattered when she said “you scrub up quite well”. Tracy 100% deserves a pay rise and the best treatment from all customers.

We had a lovely time when we stayed. Great location. Great staff, very friendly, nothing too much trouble. The staff looked like a big happy family working together in the breakfast room. Highly recommend.

The Hotel in Truro is nice and Clean I’ve been here many times and I always ask my company to book me hotel here is really nice and the staff are friendly

We enjoyed our stay .Staff were very friendly and sociable.Good choices of food .Every were was very clean .I would recommend the Premier Inn to any one .

As always, excellent staff, friendly and professional and the beds wonderful For us the Car parking arriving in the dark after a 5hour drive was very tiresome and not clear and took over half an hour to find a space some 100 yards away. Room was cold and it took too long to sort this. Tea/coffee room facilities was just 2 coffee sachets and 2 tea (we do not drink tea). Bar lager was served up in the bottle, we asked for glasses. Breakfast advertised 7am no coffee available until 7.50 but was good when it did arrive. Main cooked meal was not hot!. Our previous experiences of Premier Inn has always been excellent, sadly not on this occasion.

We've just come back from a great weekend stay for the university open day. It is very conveniently located for the Penryn campus. The staff here were fantastic, super helpful and friendly. The hotel itself could do with some updating it looks a little tired on the outside with a faded sign. But overall a great stay and would stay here again if we're down this way again.

Always great welcome from Tracy Kelly and all on reception. I stay here for couple nights a week for work. Great new rooms. Its home from home

We've stayed at this hotel a few times. This was definitely our worst experience and we will probably not return. We felt it was looking tired, and there was an air of "not bothering to look after the guests". We were there for 3 nights. Our room wasn't serviced in that time. It was not made clear to us that we would need to ask for this if we wanted it (if they even did that). Bathroom smelled musty. (Our other family members staying there had a worse experience of musty bathroom to us.) Our toilet seat wasn't the correct one for the toilet bowl. Other family members reported the same for their toilets. There was building work going on, which we were notified about, but we didn't expect all the trades vehicles to be parked in the guest spaces, when we could see a nice area they had fenced off that they could have parked in.
The food was acceptable and service mostly ok, but for what we paid we felt it was overpriced and they need to take a serious look at what they're offering and the price. I'm sure my other family members won't be returning either.
The chairs in the bar area of the Beefeater were in need of repair.
Note, this hotel does not have a lift, but we were on the ground floor this time.

Another warm and friendly welcome by the team on reception, as always.
We stayed in one of the new Premier Rooms .. absolutely fantastic...very comfortable bed . lovely powerful shower, fridge and coffee machine
Very reasonably priced for half term weekend
The breakfast was very good, if a bit hectic due the number of guests .Felt sorry for the overworked staff
Yet again another excellent stay

Great stay, Phenomenal room. Special thank you to Chelsie for sorting us a room change from a twin to a double room and helping us out!