Premier Inn Frome

Very clean and staff very friendly. Lovely room with good facilities (mini fridge and coffee machine).Ideal place to stay to visit Bath.

Lovely hotel. We were welcomed by a friendly member of staff who checked us in swiftly. We didn’t need food during our stay so cannot give review on it. Can say the restaurant gets busy. A family who checked in before us could only get a very early breakfast and earliest they could have dinner was 9pm. If you can try and book in advance.
We stayed after a visit to Bath Christmas market. Not too far to travel and then a short visit to Cheddar the next day.
Hotel room was very clean. We couldn’t hear noise from other rooms but people seemed to forget that people can hear them walking, running and screaming down the hallway. This isn’t the hotels thought just inconsiderate guests.
We stayed at the back of the hotel on the first floor so traffic noise was minimal. Plenty of parking available just remember to validate your parking on the tablet in reception.
Quick note to Premier Inn. 2 yea bags is definitely not enough in the room. We are big tea drinkers. It wasn’t too big a problem as we couldn’t just pop down to reception for more but a few more in the room would be nice.

Overall very happy with our stay and would stay again here if we were heading that way.

Warm welcome but floor creaked and so do the upstairs room so kept me awake on and off throughout the night . Breakfast booked at 10am but no orange juice and not re filed and hash browns and eggs were cold.toaster turned off at 10-15 so no toast either

Really disappointed in the whole experience, firstly no on was on the desk at check in so couldn’t book a table for breakfast, which we quickly learned was a big inconvenience as they struggled to fit us in. That brings me to the food. Paid extra to have breakfast included, waited 30 minutes for vegan sausages which had to ask 3 different members of staff for before even being acknowledged despite them being in the menu. No veggie bacon either. The room was clean, but the toilet roll holder was hanging off the wall.

The lady on the welcome desk this morning was so kind and bubbly. The restaurant was full for breakfast but she made space for us as a family of four to fit in. Good food and friendly service. Thank you

Room was lovely and very comfy.evening meal was absolutely delicious, however the cooked breakfast and coffee were cold , the whole lot including fried eggs were cold. I advised a member of staff whose reply was really rude and never came to clear the table while we were there ! We only wanted to let them know! Its a shame as the food looked delicious.

The hotel was clean and quiet with the check-in and checkout as easy as it could be. The room was clean and very comfortable with a good bed and bathroom. It was an ideal overnight stay prior to flying from Gatwick South Terminal.

Stayed here after being at Longleat Safari Park for the festival of light. Check in was smooth and quick.
After we found our room we went to the beefeater attached and had a good dinner. Will be back again

DO NOT STAY HERE IF YOU ARE PLANNING TO SLEEP BEFORE AN EARLY FLIGHT ON A FRIDAY NIGHT. I usually only review places when I can be positive but I have to warn others that this is right next to an events venue so there was really loud (booming bass) party noise until midnight. The hotel is clean and has everything you expect in a Premier Inn. The staff are really nice but when we asked to move rooms they said they were full. When we asked to be moved to a nearby Premier Inn they said it was not possible but gave me a number to ring for a refund afterwards. Premier Inn guest services refused to take any responsibility as they say that under their terms and conditions it doesn't fall under their good night sleep guarantee. So yeh, don't stay here on the weekend if you want to sleep.

Staff very professional and helpful. Cara on reception answered every question and went out of her way to make sure I had what I needed.

Sad hotel, needs a major refurb. The room was noisy until the early hours. No air conditioning, heat only. The car park signage is nonexistent along with car park lighting. Leaving in the dark was difficult as there were no signs to the exit at all. When we spoke to reception about the noisy room and asked to be moved we were told they couldn’t move us and handed us a website address so we could complain. That wasn’t very helpful as we needed a good night’s sleep, not a website address.

The receptionist named Cara was very welcoming! Gave excellent service 10/10 would recommend staying here just for the service :)

In die Jahre gekommenes Hotel mit ekligem Teppich. Gut sind die Matratzen.

Me and my wife stopped here for two days and I must say from start to finish our stay was excellent. The staff were friendly and helpful, the rooms were clean and there was plenty of parking. It is sited within easy reach of longleat ,bath etc.so it's a good base to start from. It's next to a beefeater and the food is excellent but book all your meals when you book your stay to avoid disappointment .

We booked premier plus rooms and they were shabby, run down and lacking in the comfort snd luxury you would expect by forking out extra money to upgrade to these. Our room didn’t have a toilet roll holder on the wall and the cleaning staff neglected to provide full rolls for us, instead having to use the scraps that were left. My mum’s room was missing the remote control so she couldn’t watch tv. We raised these concerns as well as requesting a fan. Even though the room had an aircon unit, it only went down to 19 degrees. The poor lady at the reception seemed to be working alone so tried her best to sort out things where she could but there was no offer of refunds or free drinks to make up for these issues. The fan never turned up but i see from other posts that they received one so god knows where it went?!
The Beefeater restaurant service was slow and painful and they seemed to have run out of a lot of items- on a Monday night?!
As other posters mentioned, the proximity to Longleat was the biggest draw to this hotel and was the only real bonus. Thank goodness we only had one night here!

We wanted a hotel within walking distance of Gatwick as we had an early morning International flight. The Premier Inn was perfect - it was literally yards from the Sky Train (between the two terminals) station and the price didn't break the bank. As ever, a decent, clean room with a suburb bed and decent pillows.

We walked less than five minutes back into the South Terminal and had a great dinner at Giraffe which is handily before security. All in all, a great start to our holiday.

Stayed with my partner and 18 month old. No mattress provided in the travel cot. Said its company policy not to provide them. This was not stated when booking or on the confirmation. This needs to be much clearer. Not sure how making a makeshift mattress from a duvet and towels is safer for my little boy than the actual mattress. Advice note given from the hotel says not to use any other cot mattress not designed for that specific cot…!! Yet they don’t provide one!

We won’t be back with premier inn if this the policy. Ridiculous when every other hotel we’ve stayed in can provide one.

Really good value for money! Lovely comfy beds, free parking and free WiFi. This premier inn is great and still has a full restaurant for breakfast/dinner. Rooms were great, very modern and everything works well. Tiny negative is WiFi can be slow but it's free and doesn't impact the stay at all. We stayed in a family room and had lots of space. Slept beautifully too! Easy to park for. Check in was really easy, they've added new check in machines which work well too.

Cara is an amazing asset to your team.

I checked in pretty late in the evening with an unhappy little one. To be greeted by a genuine smile and an actual conversation. The small things do go a long way.

The rooms are always neatly presented.
Travel cot or bed guard are provided at no extra expense.

I have stayed in this establishment multiple times and I will continue to do so on all of my visits.

Thank you for making our evening Cara!

Cara on reception was very professional and generally bubbly and happy whilst she checked me in making the experience a lot more pleasant