Premier Inn Carrickfergus

No phone in room, please be aware.

My family and I were meeting friends in Cardiff at a show and the was ideally placed for a short trip in and out of the city centre to get to the theatre. The common areas of the hotel were all very well maintained and clean. The staff were very welcoming and extremely helpful. I love the self check-in system, a major bonus to avoid the queues when checking in. The room was spotless and very comfortable. The bed and pillows were very comfortable and we had a very good and peaceful night's sleep. We will definitely stay here again.

Absolutely awful in dining room not enough staff to take orders some guests had to leave because they stopped taking orders.

Picked this for it's location. Worst Premier Inn I have ever stayed in, and like many of us I have stayed in many across the UK.

Room as usual Ok but not particularly clean.
Bathroom unclean (see photos). Toilet not clean, Sink plus blocked with a plaster and shower glass dirty. You don't expect perfection from PM but basic cleanliness I do expect.

Left a direct poor review and to be expected I received no response.

Booked early check in, and although first in line, had to wait 20 mins to gain access to our room whereas a few guests helped after us gained access immediately.

Bathroom not as clean as I would’ve liked. Brown mark on the toilet paper dispenser looked like residual poo.

Unable to have dinner as the restaurant was overwhelmed by two big tables. Initially told to come back after half an hour. Went back, and then husband was rudely told that they had to check stock before he was able to order anything. Told to wait another half an hour, so we gave up.

WiFi was not worth the additional £5 spent.

On the plus side - the room was big and spacious and the bed was comfortable. Hotel was perfectly located for our intended purposes, and we got to do a bit of exploring in our immediate surroundings.

Staff have been very friendly but overwhelmed. Restaurant at dinner on first and second night had limited options from the menu, ran out of fish and chips and ice cream within an hour of service starting. Too few staff to cater for the number of guests, this wasn’t fair on the waiting staff, management need to review their staffing procedures. This was the same at breakfast, with tables not being cleared, no cutlery and waiting for coffee machine to be filled.
The room itself was cold, despite following guidance to use thermostat. No reception staff . Incorrect post code for Dumfries car park on Premier Inn website, sat nav takes you past the building not to the actual entrance.
The meals we did manage to have were nicely cooked and tasty. Hotel room was very clean.
Hotel is in a great location for sightseeing in Cardiff and going to events in the Utilita.

Me and my partner stayed here recently as she was at a gig in the city on the Friday night and we combined it with a trip to the Rugby.

I have knocked a point off purely because I had been emailing the hotel for quite a few days before arrival for information about the parking and how it works but never got a reply. I ended up paying full price for parking due to the parking machine being out of service on site.

We checked in using the screens on site and the room was quite spacious and had everything we need. The staff on site that we interacted with were friendly and welcoming. On Sunday morning the breakfast was carnage and I don't think there were enough staff to cope with the number of guests. That meant a wait for a table and quite a few plates and things ran out with some tables having to be used to pile up dirty pots in the dining room.

Good location.
Nice comfy bed and room.
But a sewage smell filled our room on return from our evening out and was still there in the morning.

Great location and easy to walk round Cardiff city centre. Found it expensive but unfortunately there was lots going on the weekend so this would have put the price up. Arrived an hour and half earlier than check in and we were told our room was ready but it would cost an extra £15! I think this was too much considering the price we paid anyway so just put our luggage in the lockers and went for a walk. Walls seemed thin and could hear tv in room next door and toilet flushing, shower running etc.
Temperature in the room was difficult to manage, could heat the room but not cool. breakfast was standard. great location and would stay again if could get it cheaper than we paid

I stayed here prior to some training at UHW. I was warmly welcomed at reception after the machines wouldn’t let me self check in. They helped me book in for an evening meal as well as confirming a time for breakfast.

The room was just like any other Premier Inn, but I was based on the first floor at the end of the corridor so it was very peaceful where I was sleeping. The room was spacious and the bathroom was lovely and clean. The TV was fab and there was a range of coffees and teas available too.

The evening meal was lovely and the service was a little bit slow, but the friendly nature of the staff made up for that. All my courses were lovely and came out perfect.

At breakfast the next morning, there was a large selection of both hot and cold food available and since I came down early morning, everything was fresh and well stocked.

The free parking was a huge bonus and this hotel was just down the road from the hospitals park and ride so the location was absolutely fantastic.

I would 100% stay again if I need to visit UHW again!

It is prime location and prime/spacious room with well-designed furnitures and decoration to stay. The room also provides basic needs like hair dryer and washing stuff, not often you would encounter such considerate of basics in UK hotels. The lobby also provides temporary lockers extremely useful for travellers. However, it stays inferior heating and cold water. The price is neither good for multiple days staying, so, pros and cons.

Lovely clean room. The Bar area was really nice and had a good atmosphere and the staff were friendly. Would definitely book again when I Cardiff.

Amazing hotel for a few nights to watch the rugby. Stacey was a phenomenal host, always smiley and happy to help. We will definitely stay again

We came to watch the Springboks vs Wales rugby match with a group of friends. It was my husband's birthday & Stacey went above & beyond to accommodate us. We had a wonderful trip & nothing was too much trouble for Stacey, thank you.

A young man called Tom helped us when we were struggling to book in. He was very helpful. Tegan took our order and delivered our meal. She explained the process. She was pleasant, helpful and very friendly. All the staff are going above and beyond. Nothing is too much trouble.

The room had poor heating system and was cold at night. The breakfast should have been accessible instead of having to request it. The waitress requested order but no menu provided until requested.

Booked months ago, paid for early check in and meal deal.
Had standard email re stay a couple of weeks ago advising us to book a table. When contacting them they wouldnt allow me to book, plus when mentioning it was a match day they said randomly about NOT opening the kitchen early!
Please note, we booked for early check in to make use of daytime menu.
Arrived at 11am, checked in, popped bags into our room, then headed downstairs for lunch (after 3 hour drive) only to be told kitchen not open due to a broken dishwasher BUT another member of staff told us is was open... so into busy Cardiff for food (if lucky).
Main meal ok, bit items not available snd items missing without warning. Breakfast cold.
When checking out we told them that the extractor/AHU didn't work and all our belongings (clothes etc) were soaking wet. Please note that mould was present in the room. The reply was "the building was designed that way!" Hmmmm, have stayed countless times and it has always worked PLUS the building would NOT get thru planning.

Perfectly located for the middle of the city. Close to the carpark with a discounted rate if you stay at the hotel - get the code before you check out. Hotel is perfect for shopping and restaurants. Clean and staff friendly and helpful

We had a lovely weekend at Cardiff North - used the bus to get to and from the city centre and this was £12 return for a family ticket and easy to use. The staff were amazing, room was very comfortable, food was great and we had a lovely weekend away.

Rooms disgusting.
Needs thorough cleaning.
Showed hotel manager photos of our room and no outcome, he was useless……!!