Premier Inn Exeter - Countess Wear

I stayed at Premier Inn Central Falkirk next door to the Beefeater, overlooking the canal so awake to beautiful sunrises. The room was a double bedroom with excellent Bayliss and Harding shower product and handwash. Hairdryer was eco friendly quiet and low heat. Double bed was exceptionally comfortable and ensured a good night's sleep. Everything was meticulously clean, quiet throughout the hotel. The service was welcoming warm and friendly and overall cost of my four day/3 night stay was good value for money as it included the meal deal 2 courses and a drink. I have stayed here previously in the past during April 2022 and that is why I wanted to return. I had travelled from the Cotswolds Broadway Worcestershire mainly by 1 hour taxi to Birmingham New Street Station then a 4 hour 20 minute train journey direct up to Edinburgh Waverley Station which is a beautiful train station and then had a 25 minute train journey out to Falkirk High Station where the taxi took me 10 minutes to my hotel. From 9.20 am leaving home to arriving 5.45 pm at the hotel I was ready for a delicious meal - I was not disappointed and the red wine was enjoyable. My visit was to meet up with my 80 year old mother who resides in the Falkirk area. I had been staying when Scotalnd won 4 goals against 2 goals to Denmark - so Scotland was celebrating the good news that they have qualified towards going to the World Cup for football in the USA next year/2026. This hotel is in an ideal location for anyone visiting the Falkirk Wheel which is a magnificent piece of engineering for moving the canal boats up in the air to help transport them on their way through the locks on the canal. There is also the Kelpies ( massive statues of two horses heads which can be seen for several miles ). It is only a 15/20 minutes walk into Falkirk town which also has Falkirk Grahamston Station cenre of town itself which contects to Edinburgh Waverley Station or Glasgow Queen Street Station or even Stirling Station. Scotland itself is a wonderful country to visit with breathtaking scenery and great rail transport. I would definately book with this hotel again as there is also good free car parking outside if required for anyone driving here.

Nice hotel brilliant staff and very polite especially mila.lovely lady and very helpful x.easy access and good location

So always use this hotel when in area visiting or travelling. Room 317 we stayed in this time no worries at all we knew what to expect but this time on second day of a three day stay noticed bodily fluids all up wall next to my side of bed!😡
Cannot believe it just went out tried to avoid but look I saw it cleaners HAD to see it🤷🏻
I took a pic you decide just not a great feature to have in your room .
Only had one breakfast it’s ok tops you up. We will return but I’m on it now won’t put up with this ever again.

We stayed at the premiere inn Epsom
Hotel was central for all our needs was friendly clean and welcoming .
The rooms were lovely and clean the facilities in the room were great.
The hotel was quiet no noise had a great nights sleep in the morning had breakfast in hotel which was lovely . The hotel is in the centre of Epsom with plenty of shops and restaurants and bars will definitely be going back . Only downside there is no parking at hotel had to park outside at a charge which can be quite costly .

Usually when you stay at a Premier Inn, you know what you’re getting. Unfortunately, this hotel is in dire need of a glow-up. It smelled damp, our room was dirty (bugs squished on bathroom walls and ceiling), mould both in the bathroom and around bedroom windows plus the head boards had large greasy head marks on either side!
The food in the restaurant was overcooked and flavourless. Our table was dirty and sticky. Breakfast was dry too as if it had been sitting around awhile. The evening restaurant manager was very brusque and even left in the middle of taking our order to berate the hotel manager for not having the up-to-date menus in the rooms.
The saving grace was a helpful, friendly receptionist.
We would have said something at the time but wanted to get away as we had a family funeral to attend.
The cheaper price should have been a warning sign.

Rooms are functional and cheap. The reception staff are amazing and so helpful. Diane helped me hugely when I accidentally double booked.

Have started here before, but this time the hotel seemed a bit tired and in bed of dinner TLC. It's a shame the Beefeater had closed.
Bit disappointed.

The room was lovely, warm & clean. We didn’t experience any noise disturbance during the night or morning and slept right through until 11am!!

Free parking, restaurant next door. Very clean room, 10min to city centre. Quiet place. The receptionist was very friendly 😉

Had a great time staying at the hotel, the reception staff were friendly and there was ample parking space! We also enjoying an evening meal at the attached restaurant which was convenient.

Warm welcome from Mila, and very pleasant experience, room nice and clean. Breakfast was lovely. Would recommend this hotel

Quite happy with the service and reception. Mila who was working in the restaurant in the evening was very cheerful and happy to help and served up a pleasant meal.
Ideal hotel in a great location.

Reception staff helpful and polite.
Room mostly clean and tidy.
Cleaning staff helpful.
However, the on site catering at the Rosebank was average at best. Lack of basic foods (no bread buns for the burger, and no flat bread for the chicken dish), despite not appearing very busy. Staff’s perception of ‘busy’ seemed somewhat unaligned with reality.
Limited breakfast portions on the first day. This improved on the second day.
Not encountered an ‘unlimited’ breakfast menu where you order each time from a waiter. Confusing. Would look at an alternative in the future. Happy to discuss with Premier Inn management.

Room was small and noisy from above. Asked for extra bath towel but never given. We were a couple but had to share the one towel. Bedding had dirty marks on. Nobody on desk most of time and buzzer never answered.

Dining area in adjacent Beefeater very run down. Grubby carpet in dire need of renewal.

Our premier inn experience is usually very good but I would not recommend this branch to anybody.

Very attentive and friendly staff. Spent a lot of time and effort to make me feel comfortable. Arslan and Jorge have made sure my stay was very special.

Arslan and ludmilla are fantastic hosts they helped not only book in and find parking, but their bubbly personality made it feel more homely and relaxing. They both are prime examples of how staff show be. Tey aree polite, respectful and made my stay so good that I am looking forward to my next stay in the hotel.

Excellent premier in at Falkirk. Staff very helpful. This in the context of premier inn in preparation for renovations. Staff in restaurant were so kind and meals were of a high standard.

Could hear people walking across the floor upstairs until the early hours, like they were in the room, building construction must be extremely poor, kept us awake until very late, ruined our break

All the bedding in the family room had to be replaced as it was dirty. Several trips to reception, room dirty/tired

With the mounting problems, reception team dealt with the professionally

The hotel was fine for my one night stay and the staff all helpful and welcoming. The room was clean and comfortable in the annex area but the aircon/heater was quite loud. Close to the Falkirk wheel (30 minute walk) and the Kelpies a short drive away.
The adjoining restaurant has the typical menu but cooked to a better standard than most as was the breakfast. The only negative was the bar which had no draught beers or lagers only bottled beers as an option. This probably explains why most of my fellow diners were contractors. Car parking is free.

Matthew was amazing! I personally broke my leg and he made sure that we had a room on the first floor connected me with Wi-Fi! Very clean highly recommended thank you Matthew & Martin….