Premier Inn London Croydon South - A212

Excellent as always! We booked one of the accessibility/ reduced mobility rooms which was just what we needed.
All of the staff were very helpful and kind, and we are already looking forward to our next visit.

Reception were so helpful to help an issue with my booking and accommodate another nights stay, really great.
Great location on the outskirts of the town centre.

Always very friendly staff. Ample free parking (rare these days) Tania In the breakfast room always very chirpy and friendly. I stay here just to see Tania's smiling face in the morning.

The hotel met and in a couple of areas exceeded our expectation. The reception we received was first class. The rooms and facilities are no less than one might expect of the brand. However, the location is not great if you want to leave the car parked up but hey there is a tram service not far away.

I used the grab and go service for the week I stay and got to say how pleasant and professional Tania was she remember what I had from day 1 she is a credit to the company

I was placed here due to house fire in Cwmbran the staff are outstanding very supportive and caring everyone is amazing friendly and helpful can’t do enough for u
I couldn’t of done it without the staff at premier inn Cwmbran
They are friendly outgoing always go out there way to help all amazing staff and can’t thank u enough I will defo stay here again going to miss all of them I would highly recommend if u in Cwmbran staying here as staff and rooms and location is amazing best ever hotel I stayed in
The rooms are outstanding quality and clean and brilliant
I can’t fault the place best place in Cwmbran to stay

We stayed one night, October 10th as we were going to a nearby wedding. The gentleman who checked us in and out the next day could not have been more helpful, friendly or professional. He was absolutely lovely and made us feel very welcome even though he was quite busy. We spent a very comfortable night in our spacious room and the next morning a lovely lady served us out breakfast. She was cheerful and very pleasant also. We will use Premier Inn again. Thank you.

Very friendly staff, the lady behind the counter was very informative. The beds are extremely comfortable but the signal isnt great, not premier inn issue but mentioning it to say get the ultimate wifi

Always Pleasant, approachable and friendly. Very well taken care of and understanding. Tanya and Emma and the rest of the staff are a credit to premier inn.

Would highly recommend staying here in Cwmbran.

This is such a quiet and peaceful place with excellent rooms, 5-star cleanliness. Had the best breakfast roll ever😊. Friendly and available staff.
The free wifi was abit slow up stairs if this can be checked

WiFi is shockingly bad

Friendly and helpful staff. Clean hotel. Wi-fi could be better. Useful to have mini cab availability. Rooms comfortable

Upon arrival at the hotel today, I was warmly welcomed by Tanya. Her exceptional service and positive demeanor made an immediate and favorable impression. Tanya's assistance with the iron and ironing board, while my hands were occupied, was greatly appreciated. She is a valuable asset to Premier Inn, and I commend her exemplary service.

Upon arrival in the car park, things looked promising. From the outside, the hotel looks modern and reception was clean and welcoming. That is where the positives end.

The room STANK of damp as soon as we opened the door. Inspecting the room, we found the bathroom door to be swollen with moisture and damp patches all over the walls - including behind the sofa. The bed was way too high and difficult to get on to (I am a 5’6 woman so not exactly short), and the mattress was hard and uncomfortable. Thought about sleeping on the sofa but that was equally unpleasant. Even the shower wasn’t working right, with the controls wired in backwards, meaning you had to turn it to cold to warm up etc.

We have had to wash all our clothes and our hair as soon as we arrived home, as the smell has lingered on them. Needless to say we will not be returning.

All the staff were amazing they all went above and beyond
Thank you for making my stay so comfortable and welcoming , friendly

Perfect overnight stay. We only needed a bed and shower in a convenient location as attending a wedding nearby. Lovely staff, large spotlessly clean room (it looked recently refurbished) and comfortable beds. Hotel quiet and we weren’t disturbed by road noise despite room being at the front of the hotel. Would not hesitate to recommend this hotel. It restored my faith in the brand after a disastrous stay at a Premier Inn near Gatwick airport at the beginning of the summer.

This premier inn is well placed for Croydon and is easy to get to from the M25, the staff and helpful but not to overbearing. Breakfast was freshly cooked and very well presented.

Stayed for 3 nights excellent service from reception team and housekeeper.Thank you for providing water bottles during our stay

Excellent breakfast, Charlotte was very welcoming and she checked on me to make sure all good.
Top notch breakfast above all breakfasts I ever had.
Great service

Terrible room cleanliness
Broken cabinets
Leaking pipes
Mold on the bathroom ceiling
Dust
Toes
Stained carpets
General dirt through out the room
Shocking
£200 for 2 nights disgusting.
We have contacted premier inn about this and they have refused to acknowledge this and saying they are not interested .

Photos don’t lie guys beware