Premier Inn Woking West - A324

Usual comfortable room and bed, but definitely not worth the extra for a premiere plus room. No bath, poor wifi and one tea bag. The small fridge was a bonus though.

Had a nice stay at Premier Inn Woking West for a family funeral.
Dissapointing that the restaurant was closed although we did have a nice breakfast and the bar closed at 9pm due to some issues they are having!
A big mention for the lovely girls Natalie and Tara on reception and Rosina who served the breakfast, they were all really friendly and looked after us well, thankyou x

Arrived Thursday 20th November for 7 nights. Booked in asked what time we would like dinner said 6.30 pm. No mention of the restaurant no gas for heating building or cooking. Building temperature was 10 degrees, very cold. Waited an hour for the main course we limited choice as no gas.
This continues for 6 nights as we could not get a hold of the manager, staff have no answers what we thought would be a day or two fix. Is still not fixed. Closed restaurant on Wednesday 26 November. Our 7th Night so we had a good meal at the local pub. With heat. Problem was that we could not get any information from team on find the manager. This establishment should be demolished. Not a place to visit in its current form food is very poor. Short staffed with little training including the management. Tara on the front desk is the only one that seems to be customer focused. Thank you Tara you are a Star

We had a great stay. The Scottish girl in Witney (so sorry I can't remember your name) was amazing and really looked after us! Sorry we couldn't tip you as the machines weren't working! You were great ☺️

Had a lovely overnight stay here at Horsell. The staff were very welcoming (especially Tanya) and the room/bathroom were very good, in a peaceful location.
We look forward to returning soon.

My husband, daughter, and I stayed at the Premier Inn Witney, Oxfordshire from Friday, 3rd to Sunday, 5th Oct During our stay, my husband received eight insect bites: two on Friday night and six on Saturday night. The bites caused him significant discomfort and sleeplessness.
We reported the issue to the manager and showed her dated photographs of the bites. She advised us to contact Guest Relations, assuring us that obtaining a refund would not be a problem.
I subsequently contacted Guest Relations and provided all necessary information, including photographic evidence. After several email exchanges, a representative named Ryan refused the refund and stated that Guest Services would no longer communicate on this matter.
Won't ever stay again at any premier inn. Avoid unless you want bites and poor customer service

Absolutely loved it! Staff great! Breakfast box thing was great! Albeit limited but very tasty. Hotel room was spotless!!

Special shout out to Eren I believe his name was. Fantastic guy- never stopped over my 2 night stay whilst we was there.

Everything was perfect and the team at the reception was amazing. Good food and great sleep . Big parking space and close to town centre

All good , everything was prefect. Car park was big , room was clean, front office was amazing, dinne and breakfast okay , I’ll coming back again

Worst premier inn I have ever stayed in !
Room and corridors filthy and carpet stained . Loo seat broken in bathroom and dirty and smelly. Bathroom fan broken nail clippings on bathroom floor and urine on loo seat
Corridors full of leaves which had blown in
No lift to first floor and heating only working occasionally
Coffee machine kept braking down in Resterant
The only redeeming point were the staff who were brilliant and did their best to sort out problems
Avoid at all costs !

The total hotel could do with a complete paint job. We were booked into a disabled room. We had no problems with that as we werent disabled but someone that was could have, the toilet wouldnt flush properly due to the flush handle being broken. Rm 119 at the Witney Ducklington lane hotel. The manager the morning of the 29/10/25 was awful. her customer service skills were none existent!. Due to the fact that there was seruiously bad catering ordering skills....half the breakfast that you were supposed to pay full time for...didnt get served!...but still supposed to pay full!...Avoid this place...the whole place is tired and dated...Staff need more training...

Stayed for a couple of days with the family ideally located between chessington and legoland. We have stayed here previously. Had a couple of meals in the pub and all staff attentive and friendly. Katie was especially good on the evening of 28/10.
Thank you

We have stayed here once or twice a year for the last six years . It has become more run down in the last 18 months . It’s clear to see the staff are expected to turn their hands to multiple roles and it appears they are somewhat overstretched. Carpets in hallways appeared grubby , we were firstly given room 219 which had a damp and musty smell. We stuck with it for the first night but after being out for the day and walking back into the unpleasantness I mentioned it to reception and was immediately offered a different room which was so much better. Toilets , plug holes and fixtures were not particularly clean and could have done with a little more attention to detail. Hopefully with the building of the new restaurant there will be some investment in the bedrooms.

Road tripped round the UK recently and this was by far the best Premier inn we visited. The staff were polite and attentive, the freshly made pizza by the chef was incredible (highly recommend), thanks to Zoe for amazing service aswell as others. The breakfast cooked to perfection 👌 would certainly stay here again.

We always stay at Premier Inn when we travel. We look forward to the beds and especially the breakfast. The staff at Woking West were especially great. The reception staff were very friendly and a special thanks to the amazing staff in the breakfast restaurant who went out of their way to make us feel welcome and very well looked after. Thank you.

Reviews almost put me off but glad I booked, comfy bed , friendly staff and excellent base to get to London via nearby train station and only 25 min drive to Thorpe park. No issues whatsoever, rooms clean, shower hot and powerful and quiet surroundings. Will stay again if need too.

Excellent breakfast staff. Very polite. Service was excellent. Food was out quick and nice and hot. Overall pleasurable experience

I understand renovations on this hotel are starting, and it is in dyer need of this. The front desk person although friendly looked like he had just rolled out of bed in his work shirt. Tip, buy an iron.

The room was typical premier inn, but grubby and dirty. It was not a pleasant stay what so ever. I will never stay here again. The corridors stank, the room walls were filthy, god knows what was living in the carpets. The tv remote was disgusting.

Not recommended. See pictures.

I am writing this on behalf of my Father-in-law who stayed with his carer.
He was treated with much kindness throughout and was allowed his breakfast downstairs as he could not manage the steps.
A special mention to Tara who helped with a parking fine which I incurred.

First impressions were good. Reception staff friendly and efficient. That’s where it all ends. Our rooms were across the courtyard on entrance to the building the stairway and hallways were dirty and unkept. Our room was not great but after having traveled for a long day we decided to make the most of it. I cleaned the bathroom shelf with tissue paper as it was covered in somebody else’s toothpaste, wiped around the toilet. Whilst relaxing on the bed a few minutes later the door opened and in walked housekeeping. She was surprised that we were in the room as it was not made up ready for people. I explained that I had cleaned the bathroom and wasn’t very impressed. She informed the reception staff. They called around 15 minutes later to say that the room had been cleaned and it should be good. I explained to the reception staff that the room was not clean and we were not really happy, so they offered to move us. We moved two doors down the corridor which was all done pretty efficiently. Although the room we moved to was still unclean as in mouldy shower and we’d been downsized from a king size bed to a double bed. We decided we were only staying one night so we would endure the stay. On returning to the room after dinner out in working town. We found that we could not get the TV to work. I rang reception which was quite difficult to get through too and it just rang out. No one answered the phone at all. This was at 7 o’clock in the evening. By which time we figured out that the TV was not plugged in at the mains which is behind the TV so not easily visible and sorted the problem ourselves. I would not recommend stopping here, a whole place needs a complete renovation and a thorough clean.