Premier Inn London Orpington

Staff are friendly and are always happy to help you and thefood os very good. It has acces to get transport links and their is loads of food resturants.

Dorothy, the chef, is incredibly friendly and provides amazing customer service every time we visit for breakfast. She really makes the experience special, and the food is always delicious.

Porfect , nice staff. Friendly. Delishes food , room alvaysclean, reception always happy to help with everything good ,

I had planned to host a meeting at the Premier Inn Orpington but was disappointed to find, once again, that the restaurant area was not properly lit. Given that this is winter and it gets dark early, the space was effectively pitch black, which made the environment feel unwelcoming and inappropriate for a professional meeting.

Seeing someone working at a computer in near darkness, along with several children sitting in the area, raised concerns around safety and general standards. Adequate lighting should be a basic expectation, particularly in shared public spaces.

Unfortunately, this experience meant I could not proceed with my plans. Based on this, I would recommend considering the Bromley location instead, which has consistently provided a more suitable and comfortable environment.

Lovely stay, very comfy bed and the staff were friendly and helpful. I would definitely stay here again if I was in the area.

I gave one star for the room due to the extremely poor first impression. We stayed in the Premier rooms on the higher floors, which are significantly more expensive, yet the condition was completely unacceptable.

As soon as we stepped out of the elevator, the corridor was visibly filthy. The carpets looked as though they hadn’t been vacuumed or deep-cleaned for months, with stains and dirt throughout. Unfortunately, the same was true inside our room: the carpet was dirty, and the wall was chipped.

The worst part was the bathroom. There was a clump of old hair in the sink drain, the shower tray did not drain properly ( I didn’t dare to look what was blocking it!), the shower head had visible mould, and there was also black mould around the shower screen frame. This level of hygiene is simply unacceptable.

Being a three star hotel does not excuse a lack of cleanliness. I fully understand that furnishings don’t need to be brand new, but I do expect a spotless, hygienic room regardless of star rating.

At least the reception was friendly, but that’s all.

My wife and I stayed at this Premier Inn at Paddington Station from November 19 to 27, 2025. We stayed in Room 405 on the 4th Floor, which was a Standard Double room. We initially chose this hotel due to its close proximity to Paddington Station, and we're so glad we did! We loved the fact that we could simply walk across the street from the hotel and stroll directly into Paddington Station.

The room itself was just fine for my wife and I. It was very clean and well-kept, with nearly no signs of wear and tear on the furniture. The interior decor was very modern and minimalistic. One other thing about the room was the fact that the sound proofing was quite impressive. Considering the fact that our room overlooked the street that's typically busy with traffic, we could hardly hear the outside noises. The mattress was very comfortable (to me), but my wife mentioned to me she preferred it to be a tad firmer. There was plenty of space in the room for us to relax during the evening when we're done with exploring the surrounding London area.

Even though we did not opt for the daily breakfast deal, the front desk staff member that checked us in (Sorry, I forgot her name) offered us a couple days of complimentary access to the breakfast so we can try it out. We were pleasantly surprised with the breakfast! It was a hot breakfast buffet and they served 'English Breakfast' foods such as sausage, beans, various types of eggs, hashed brown triangle, English bacon, mushrooms, and grilled tomatoes. The quality was actually decent overall, but we opted to not continue with the breakfast meal plan since we wanted to venture out to try other places for breakfast.

Overall, this hotel was superb value for use since we loved its location. If we ever visit London again in the near future, we would definitely consider staying here again!

I stayed at this hotel and the shower had no hot water at all from the moment I checked in. I reported the issue immediately, but nothing was fixed during my stay.

Despite the hotel failing to provide a basic amenity, they refused to offer any refund or compensation and kept insisting on their policy instead of taking responsibility. Their attitude was unprofessional, and customer care was completely nonexistent.

This was honestly one of the worst hotel experiences I’ve had. I strongly advise others to avoid this place, as you may not get even the minimum level of service — and they will not stand behind their own failures.

Good location, nice and quiet. Staff were friendly. Good price. Didn’t eat at hotel but food looked good. Lots of happy guests.

The hotel was easy to get to and the reception staff were friendly and helpful. However, I stayed at this hotel twice, a week apart, and on the second stay I arrived around midday, so decided to eat lunch in the hotel restaurant. But when I asked if the restaurant staff could check the ingredients of a dish, because I have an intolerance to a couple of common ingredients that aren't a major allergens, so not listed in their allergen information, I was met with a flat refusal by the staff as it was, quote, "against company policy".

My experience here at the Premier lodge has always been good.
Dee the head chef was brilliant...
All credit to your organisation.
She certainly delivers!
Best wishes
Chris P

Stayed in one of the premium rooms. Great to have a fridge for small meals etc. Being across from the station made getting around easy. Also great access to grocery shops and restaurants. Hotel was clean, quiet, and had all the amenitie as advertised. You know what you are getting with this chain hotel . Would not hesitate to stay here again.

Great location and reasonably cheap . However - the premier inn plus room had a lot of wear and tear. The self check in didn’t work for us on two machines, which meant we had to queue (we were told this was because there was only one set of towels, which seemed slightly odd). We were not provided with complimentary chocolates or water on either night of our stay. We asked at reception and were told someone would bring them to us, but they did not. That might sound trivial, but they advertised as one of the perks of the room. Also - the shower was too cold despite being set to the maximum temperature. Overall - disappointing and not up to the standard of many other premier inns we’ve stayed in.

Great Premier Inn & Staff

I travel quite a bit from work and stop in various chains IHG, Marriot, Hilton and Premier Inn. As with all chains some can be hit and miss especially in recent times with Premier Inn (maybe because Lenny Henry left 😂). Anyway with a trip to London for and exhibition and function location was key.

After busy day I checked in the Premier Plus room which was clean, spacious and as expected. Too tired to venture out in the cold for food I opted to eat in which I rarely do. Prior to eating I had some calls to make which the staff left me to make in a very quiet corner of the restaurant that was probably closed but it was appreciated with a nice pint.

I ordered steak with the trimmings with onion rings and I’ll be honest not expecting too much. The service and food was excellent and better than some restaurants charging double.

Breakfasts have been equally good with the buffet fresh and nit stood and dried out as you sometimes find. Thanks to all the team including Naim, Ellen & Brenda

i stayed in room 323 from 14/11 to 17/11. On the last day, before i checked out, i developed red dots on my skin which are due to bed bugs. It is now 5 days after i checked out and the spots on my skin are getting more angry and few more have appeared.

Another great stay at a Premier inn.
A good clean and comfortable room. Nothing fancy or chintzy. A good functional room and bathroom.
I slept really well so the bed must have been comfortable.

Premier Inn had the most friendly and helpful staff which certainly made our stay special. Breakfast was really lovely and as much as you could eat.

We had to move bedroom as there was black mold on the ceiling of the bedroom near the window - this may be because the extractor fan in the en-suite wasn’t working. The hotel should have not given us this room.

Good breakfast but no gluten free bread (one of us has an intolerance)

Ordered poached eggs but they took “ages” to arrive. The breakfast service is extremely under staffed when the hotel is busy eg on a weekend

One lift wasn’t working and the other didn’t stop on our floor for some reason (on occasion), all a bit random

Pillows are extremely hard

However, the hotel is well located and other aspects of the breakfast are ok eg lots of fruit, pastries etc.

The Premier inn (Old street) is a fantastic location to stay if you are looking for quick and easy access to see the sites of London. The hotel has fantastic food, drinks and really friendly staff. I have been staying in the Premier Inn for over a year now and have been really pleased with my experience. All the staff have been really helpful. Especially the manager Daria, who has been very accommodating during my stay.

Great hôtel, fantastic views from the plus rooms on the 12th floor.
Food was consistent very good. Hakar was friendly and recommended dishes from the menu. Gordona worked efforlessly keeping the restaurant clean. Will stay again.