Premier Inn Malvern

Staff were lovely and polite, rooms are clean. Unfortunately the food leaves a lot to be desired. My burger arrived without 3 of the 4 toppings and my chips were cold. Granted they replaced the chips with lovely hot ones but they did not replace the rest of the meal so my burger was cold by the time the chips arrived and I was still missing burger toppings. When I asked another member of staff about this I was given the missing toppings on a separate plate to add to my cold burger. I can't blame the wait staff they were amazing, but if a meal is not right, the whole meal should be replaced and served as a fresh, hot meal. If this review was based solely in the staff and the rooms it would have been a 5 star review. My advice stay here but eat elsewhere.

We had a wonderful stay with our children. The hotel is very family-friendly, clean, and comfortable. The staff went above and beyond with their excellent customer service, making us feel truly welcome. Highly recommend for families.

The Malvern hotel was in a rather out of the way industrial park with no easy transport to anything. The hotel was clean and the staff friendly but inattentive and only sharing information when pressed. The room was adequate and reasonably comfortable and the food service was edible but far from high quality. If there had been an alternative place to stay I would not have book here but there is very little else in Malvern.

Good value for money , good location , paid £12 for taxi from Manchester airport to the hotel. Dinner was reasonable price.

Great hotel. Location is excellent for a good walk into the town and to Malvern Link railway station. The room was clean and the food was of one of the highest standards we have experienced in all our stays at Premier Inns. The staff were really friendly and helpful, especially Ellie who was a marvel. We will definitely return.

Great hotel with a very welcoming atmosphere. The room was clean, comfortable, and everything worked perfectly.

A special thanks to Paulo — he is a dedicated team member and a proud Muslim, and his kindness and respectful attitude made my stay even better.

Highly recommended!

Quick easy check in spotless room and absolutely no noise all night .
Room was a bit warm even for November but quiet air conditioning soon sorted that out worth keeping on low at night .

The breakfast buffet service at the Premier Inn Maidenhead was excellent. The staff were welcoming, efficient, and made sure everything was wellstocked and fresh throughout the morning. There was a great variety of options, all tasty and well presented. It was a relaxed and enjoyable experience that set a perfect tone for the day. Highly recommended, will visit again Soon .

Spent a night with my wife before she headed off on a flight at Manchester airport. Hotel room was clean and comfortable and great value. The experience was marred by some drunken men being rude to my wife inside the waiting area by reception. Overall decent but let down by inebriated guests with no manners. The gentleman who drove us to the airport via the shuttle service was a true gentleman and very friendly and knowledgeable.

Had a brilliant stay at this hotel. Spotlessly clean, amazing staff, great food, comfortable bed and great shower. Couldn’t recommend more highly would definitely stay there again.

good team, clean hotel. service was brilliant. Food are amazing. Room high standard, But furniture need to be change. .

We can't tell you how good the customer service was from Jan. He was welcoming and went above and beyond to help us. We have stayed her at least 30 times and we have never experienced service like this. We also saw how good he was with the rest of the guests. What a credit to Premier Inn. Thank you so much, Jan. We are so grateful.

The hotel is easy to access and the public spaces on the ground floor are nice, with welcoming staff. The room was clean and spacious and had all the amenities expected (I particularly like the glass mugs for tea). I asked for a quiet room and it certainly delivered. Would recommend!

The perfect location to explore the beautiful town of Malvern and the Hills. As expected our room was very well presented. Our stay was greatly enhanced by the friendliness of Linda and staff team who went over and above to help us. A special mention to chef Jane who cooked superb breakfasts, and great poached eggs to order. An all-round first class experience.

Lovely place. Staff were so friendly and helpful. I would definitely go again. Very convenient for location and access to the motorway.

Good location excellent staff and food very relaxing . Will definitely use this hotel again as not too far for us to travel.

On a recent two-week trip, we stayed at two Premier Inn's. One was a 5 star, however this one was a 3 star. Still, a solid, budget option for a night or two. Read on for the PROs and CONs:

Pros:
~Friendly staff
~Complimentary parking (Don't forget to register your car).
~Electric tea kettle in the room
~Liquid soap, shower gel and shampoo pump bottles provided in the bathroom. (No lotion).
~Decent buffet breakfast available for an extra fee. Breakfast staff were very friendly.
~Conveniently located near Morrison's, M&S, McDonald's.
~Flexible check-in time. We had originally booked a B&B, but their check-in time wasn't convenient for our plans, so we switched to the Premier Inn and arrived around 9:30pm.
~Generally comfortable, quiet room.

Cons:
~Slightly older property, showing it's age around the edges.
~The main thing that made me reduce to 3 stars was when I pulled back the bedding, there was an eyelash, hair and other bits in the bed. It was late, so I chose to brush it aside and ignore it, but that was off-putting, leading me to wonder if the sheets had been changed.
~Hair in the bath and a stain down the side of the bath.
~No USB ports next to the bed. (There was a plug on one side of the bed at least).
~No iron.
~No lotion provided

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Excellent service from Anetta, Elvis, Chris and the entire team. It is like a home away from home. Yummy yummy breakfast, very clean rooms, funky music. The best!

One of the nicest hotels I've stayed at! Rooms were comfortable and clean, with PLUG SOCKETS BY THE BED!!!! Also had an output box on the wall by the TV so we could have used devices if we wished. Staff were incredibly friendly and helpful, and food served was absolutely delicious

Very helpful and friendly staff who went out of their way to make our stay comfortable and enjoyable. They couldn't do enough to make our stay memorable. Rooms very clean and food very enjoyable.