Premier Inn London Kingston Upon Thames

Really good check in experience - arrived early with my partner on a Sunday to be greeted by Karen who was wonderfully helpful and efficient. Nice and easy for a Sunday.

Very central hotel and well served by public transport. The staff was very friendly, kind and helpful. Thank you so much for you sympathy and for helping me during my stay! 🙏🏼☺️

Great food excellent service and the wonderful atmosphere highly recommended thanks Mr. Ardy very friendly very testy food

Amazing experience. Good customer service and friendly staff. Would for sure visit again as everything they provide is to perfection.

We had the best experience staying at Premier Inn Kingston today. The breakfast buffet was just amazing. Staff members Karen, Abdul, Jay and Shane were accommodating and helpful. Thank you guys!

Nice people, hotel’s location very convenient for Kingston.
Premier plus rooms worth the hype😉😉
Very comfortable either for one or two persons!!

Amazing location, clean rooms, very friendly staff marlon, karen,angelou,jay bryan, and niel i always stay in this hotel everytime im here great service...

My experience has been always amazing and tonight is no different. The staff have been helpful on my check in and the room is always exceptional.

We visited last Monday and everything was amazing. Chef Ardy made delicious hot food and the service was excellent. Highly recommended!

We stay at premier inns quite often on our travels but this is one we will not stop at again. This is a little unfair really as there was nothing wrong with the actual hotel. The rooms were clean, modern and roomy. The staff were friendly and helpful, our problem was with The Brewers Fayre.
We booked a table earlier and when the time came we went and joined a queue at the desk to give our room number and get a table. They were so understaffed that we actually stood there for a good ten minutes before anyone came. We were then sent to a table by an ill fitting window on an exceptionally cold night and both felt very shivery and uncomfortable. The lack lustre staff did not try and find us anywhere else. I can somewhat understand their attitude as they were all under a lot of pressure as the staff numbers as aforementioned, were few. However, when you are dealing with the general public surely you should at least try to be helpful and cheerful.
Then our food came out, which was well below par. I ordered Katsu curry, it was the same chicken goujons as the starter, put on top of rice, with sauce and a few onions. It was obviously microwaved, the rice nearest the chicken was warm but underneath it was absolutely cold. My husband had cottage pie, which was burnt on the bottom. We are not moaners and as I said earlier, we stay at premiers quite often and have the meal deals but have never experienced anything quite like this before. I suppose if you are visiting Kings Lynn, I would suggest stay at the premier but find somewhere else to eat. I also suggest that more staff are employed in the Brewers Fayre and then perhaps there would be happier staff and customers that could experience customer satisfaction.

Convenient location and helpful staff especially Karen on reception, I would highly recommend and stay again in the future.

Pretty much what you would expect from Premier Inn: Clean, spacious comfortable room. Parking readily available in a substantial car park, with electric vehicle charging points on site. However, the Brewers Fayre where meals were served was well below par. There were clearly insufficient numbers of staff on shift, and although they did their best, they were clearly struggling. Delays in waiting for food items to be replenished at Breakfast, and both Coffee machines were either not working or needed to be refilled. The problems were exacerbated by non-residents also attending for breakfast, putting further pressure on the already stretched staff.

Visited in mid- November for a 3-day business trip.

Greeted by Dom on reception, who was a star throughout our stay - friendly and helpful, a credit to Premier Inn.

Had meal deals at the neighbouring Brewer’s Fayre. Evening meals were good, wide selection of food available, all good quality, generally good service. Breakfast was a bit regimented - got a bit fed up of being herded to particular seating areas in a large restaurant, seemingly just for the staff’s convenience. Breakfast selection generally good.

Andrea at reception and restaurant was outstanding a really lovely and tentative worker. Hotel was good and clean. I would come back.

The hotel is less than 10 minutes walk away from Kingston station, which itself has many shops and restaurants around. The room itself was clean, tidy, and relatively modern.

What impressed me the most was the front staff (Andreina and her manager) who were very accommodating and understanding to my situation.

I had elderly relatives arriving a day later after a long haul flight. I had wanted to add on early check-in for them and this was when I realised that there were issues with their bookings. This was also during a busy period due to ongoing games around the area. Despite this, Andreina reassured me that they would place a note on their booking, look into the issues and resolve them, as well as accommodate the requests.

Throughout my interaction, Andreina was commited to helping me sort the logistics of the stay as well. She helped navigate the issues that arose and we were able to come up with a plan that left me feeling satisfied and reassured.

Given this experience, I would stay at the Premier inn if ever I was in the area the next time as I know that I would be well taken care of by the staff.

Lovely experience at Premier Inn Hotel with wonderful view of window 🪟😍 & good rooms, breakfast & friendly, supportive staff 🤗🍀

This was our third visit to this very conveniently located hotel. The next generation rooms are a noticeable improvement on an already good room design. We had one of the premier plus rooms, with a walk in shower bathroom and comfy lounge chairs as well as a very comfy bed. Really quiet and restful. Would strongly recommend a stay here.

One of the nicest Premier Inns I have stayed in. Quiet comfy room that looked to have been recently refurbished.

It is a little way from Kings Lynn centre but it's a nice walk along the bank of the Great OUse.

The hotel is tatty and in desperate need of renovation, the bathroom sink was cracked, there was graffiti on the wall and the furniture was either broken or very old and worn. There was only one lift working so unless you were happy to wait 10mins you had to use the stairs, 3 flights up to get to reception. The car park discounted rate works on you getting your ticket validated at reception., this didn't work so I had to take 3 separate trips back and forth to try and get this sorted which with the lift situation took me 30mins. It still didn't validate so I had to pay full price! The staff weren't helpful and just said I would need to call the NCP, which I did, over an hour of being on hold for them to say I will need to go to there website and download a refund request, for which I will need my ticket number, the one I had to feed into the machine to exit with!!! Overall I though the area was nice, not the location of the.premier inn bit the town itself. It isn't very often I stay at a premier inn and be disappointed but I would not recommend this one!

Bad point.
Lovely new rooms, following refurbishment but NO DESK just small round table. Most occupants midweek are workers who often need a desk to do reports etc.

Good points.
Great staff as normal.
Car parking free, unlike some Premier inns.
Proper pub and restaurant, not like the soulless Premier Inn restaurants.

All in all it does the job.
Keep the pub and restaurant and put back a decent table.