Premier Inn Chippenham

Room below par. Felt grubby, didn’t smell nice throughout the hotel including reception which gave poor first experience.

Our room was comfortable and clean.The overall exerience was good at a reasonable cost. Beds are comfortable and meals good

Lovely staff, very clean. The breakfast was presented beautifully and cooked to perfection by Joel, a credit to the company. Will definitely visit again. Thank you James Fox

I’ve stayed in many Premier Inns and this has been the worst. Upon arrival 40minutes early I was told I’d have to pay £15 for early arrival, if I’d been an hour or so early I wouldn’t have minded but it was less than an hour! But
after a long drive in the rain, I didn’t care I just wanted to be warm and dry, well, it was dry. After a 2 minute hike from reception, and yes it really was 2 minutes away, there is only one way in and out so if you have slight mobility issues, or are elderly be prepared for a very long walk. We eventually found our room only to be hit with air colder than what was outside.
I put the heater on which sounded like it had a dying bird in it. To have the heater on overnight was impossible. The curtains had to stay closed because of the draft coming in from the windows, this darkened down the room which was already poorly lit. A very large room, one main light by the door, and a couple of small book reading type lights was all there was.
On the Saturday evening we went to the restaurant which we had booked only to be faced with a notice warning of an hour and a half wait for food. We went up the road to McDonalds.
Breakfast on the Sunday morning was ridiculous. So many people you could barely move, the restaurant is clearly not large enough to maintain a Premier Inn of this size. In the week days it was better, but I’d avoid the school holidays and weekends. The breakfast was good though.
After going out for the day we returned to find it difficult to park due to the amount of work vans in the car park, most of which took up 2 spaces, so that added more walking to already long hike.
Very disappointed in this Premier Inn and won’t be using again. Prices are getting too much for a bed and breakfast which is what this now is, and at the very least you expect to be warm and not have to walk half a mile everytime you want to get to your room.

Hotel was standard for Premier Inn, not really different from many others we've stayed in. We also pre-booked a meal deal (2course dinner and breakfast).
Dinner at the adjoining Brewers Fayre restaurant was poor. There was clearly an issue with staffing numbers. No-one on the desk to greet you so just found our own table. The place was reasonably busy but not full.
Ordering at the bar took about 10 minutes due to lack of staff who took food orders and got drinks at the same time. Was told that there would be a 1hr 15min wait for food as they were 'very busy', didn't actually think they were, plenty of empty tables.
Food actually took about 35mins and was okay but not brilliant.
Breakfast was standard Premier inn fayre.
Overall, stayed at better Premier Inns.

I spent two nights here and it is well situated an easy walk from the centre of Cheltenham, the check in was really quick and the staff friendly. Its a smaller Premier Inn so the room didnt have a fridge or a safe but that really didnt matter, it was clean, comfortable, quiet, the bed was really comfortable and i had a really good nights sleep. I enjoyed the breakfast i had the full english option with the continental or you can have the continental option only, if you dont fancy walking into the centre the bus stop is handy with busses running every 10 minutes.

The room 29 was absolutely filthy
Floor filthy bathroom sink and bath filthy couldn't have a bath the plug broken
Kettle full of scale and what looked like phlegm in the bottom.
Remote absolutely filthy covered in dead skin and dust and falling apart.
Whole building very run down very disappointed and not up to the standard of any other Premier inns stayed in.
Do not stay here.
I hope premier inn will contact me to explain the extremely poor conditions of this hotel and a plan to improve cleaning and maintenance as this is not acceptable.
Couldn't complain at the time as we were under time constraints.

Staff were very friendly, they went above and beyond to make us comfortable.
The room was tidy and clean, and the beds very comfortable. The shower was lovely and powerful but a bit low down. My husband is 6'4" and had to crouch to wash his hair. The bathroom could have used a few more hooks, we had no space to hang our towels or clothes or wash bags.
We booked a family room for three people and we found there was plenty of space to move around.
The breakfast was plentiful and all freshly cooked by friendly faces. The only downside was that there was no cheese offered with the continental option, which rather disappointed my German husband and Dutch step father. But the crispy bacon made up for it!
The hotel itself is well located, right next to a canal where you can go for a quiet stroll and next doors is a lovely old pub serving excellent food.
It was by far the most pleasant hotel stay we've had. Thank you!

Wonderful staff, polite, friendly and helpful. Gentleman Friday evening and different gentleman on desk Saturday were lovely.

Have stayed here many times and still find it great value and very comfortable. Decided to try breakfast for 2 mornings, as I am Coelic not sure whether unlimited breakfast would be worth it. However it was great value and felt very safe to eat in the restaurant. The staff are very diligent around gluten free. I had a delicious cooked breakfast, top quality gf bread as well. The coffee machine makes great coffee and there is a good fresh fruit selection, so I felt the breakfast was very good value.

Poorly trained staff, faulty fire alarm going of in a room that was not even occupied took one hour to turn the noise off.
When reported and complained about sleep being disturbed and unable to go back to sleep was dismissed yet they are ment to have a good quality night's sleep scheme in place but refused to honor that the unlimited 10.99 breakfast is definitely not worth it at all over cooked stay well clear find a different hotel don't waste ur money also the build that has room 301/309 as you open main door the door door inside is not structure safe massive gaps unsafe needs a safety inspection doing by local council i took a video of the safety of this place

We parked fairly easily although a lot of the spaces are now used by people parking for McDonalds. The front of the hotel looks shabby now, but it did once look quite smart. Checking in was easy & our room looked pretty good. The beds & pillows were really comfy, as always. The bathroom looked in need of refurbishment. The towel rail was rusty. there was what looked like tin foil hanging off the shower curtain rail. In the bath here was thick black mould behind the soap dispenser, around the grab handles and under the overflow. This is purely due to a lack of proper cleaning & would be easy to remove with a squirt of household spray and an old toothbrush. The floor had an area of very thick dust. 2 mugs were provided so we could make tea or coffee but no glasses. Internet access was very dreadful and we chose not to pay an additional £5/day to upgrade - it's never been that bad when we've stayed here before so we think this is just a scheme to get an extra £5 a day from us. We've been coming for a couple of days once a year for quite a number of years and although the beds are still really comfy it all looks rather shabby now. I think we may have to look for an air B&B next year.

We stayed at the premier inn Cheltenham central (west/a40) hotel
Came up for a wedding, lovely stay and the the breakfast was absolutely delicious , all prepared by the Chef Joel , he went above and beyond in providing an exemplary service throughout ..

Beware there are no family rooms available at this hotel suitable for a wheelchair user so you’ll have to book 2 rooms. The bed in the accessible room is really low and I needed help getting back into my chair, not sure why anyone would want it so low. The hotel removed the raised feet so nothing can be done to lift it The toilet is close to the sink so you can’t use a shower chair. Positives….. staff are helpful and the room was clean. Food is good value but the restaurant is tired and long due a refit.

This is a very nice Premier Inn. Very clean and comfortable. Couldn’t hear folk in other rooms. Very friendly staff. Loads of parking and restaurant next door. Great location. And to top it all off, at a
Superb price. I’ll definitely be staying here again in future if I need accommodation round this location.

From check in to checking out service, cleanliness and breakfast were excellent. Staff helpful, food at breakfast was warm and freshly cooked.
Dining area very clean.

Big shout out to Jordan! As a woman travelling alone it’s always nice to frequent the same hotel. But to be welcomed with a friendly smile and someone who always goes the extra mile is unusual. So a big thank you to Jordan who always looks after me and takes the time to make sure I’m ok.
Top marks!

You know what you are getting with Premier Inn and this hotel does not disappoint. Rooms are large and clean and bathrooms are well equipped and in a good state of repair.

The car park does not have electric charging points so this is an issue for anyone driving electric (there is a Morrisons opposite that does but you then need to go back out to move your car).

Breakfast for anyone who is not a meat eater is lacking with no alternative products on offer and I would recommend going elsewhere as you can get a better selection for the same money here.

We’ve been here a couple of times but are ling term regular Premier Inn customers.
The last time we stayed here it was great but this time was anything but.
The room we were allocated(101)absolutely stunk of fresh cigarette smoke. You could smell it from the stairs. If you stayed in room 101 around 16th/17th of September, i sincerely hope that Premier Inns slaps you with a massive clean up and compensation claim. You could also do to learn what the term “no smoking” means
We were moved to another room which was ok but the tv didn’t work and we had only on towel.
The breakfast was disappointing too but to be fair, Premier Inns are deliberately reducing the quality of their breakfasts now whilst expecting us to pay more. It’s not just this hotel.
The only good thing was the reception staff who were excellent. We won’t be returning.

We stayed in the Cheltenham Premier inn with my family. The rooms were very clean and comfortable and all staff very friendly and welcoming. A special mention to Joel the chef who was very friendly. The food was cooked perfectly and my mum said they were the best poached eggs she’s ever had.