Premier Inn Portsmouth Port Solent

Lovely Premier Inn, I upgraded to a premier plus room and it was really nice, quiet with nice quality tea, nespresso, chocs etc and an iron/ board as well as lots of space. Was there for business so just needed something practical but would've been happy to stay for leisure too. Nice staff and atmosphere.

I have nothing but praise for the entire team at this Premier Inn. I have stayed at this location on multiple occasions, and each visit has been consistently excellent. From the moment I approach the check-in desk, I am always greeted with a warm smile. The check-in process is seamless, and I am always very well looked after.

The reception team manage my car parking, book my dinner and breakfast reservations, and coordinate every aspect of my stay — from room cleaning to any additional request I’ve ever had. The restaurant staff are pleasant, attentive, and always happy to recommend dishes or highlight daily specials. The cleaning team keep both the rooms and hotel spotless, and they too never fail to greet me kindly.

I have stayed in many Premier Inn hotels, but I have yet to find a team more sincere, hardworking, and genuinely welcoming than the staff here. Their service, professionalism, and kindness always exceed expectations, and I truly appreciate the effort they put into every guest’s experience.

A wonderful hotel, run by an exceptional team. Please keep up the great work — I would mention names, but there are far too many deserving of recognition.

I know that the carpark is not run by Premier but ultimately they should be held responsible and, if the parking company they use try making extra money out of Premier customers by sending out erroneous (I am being polite here) PCN notices, then Premier should do something about it.
Basically we spent a night at Port Solent. We knew there was a £3 parking charge for 24 hours. No problem. We got to the carpark and read the notice to see how to pay. We were on the machine in the foyer when the helpful young receptionist said he could do that for us. Took the reg. number and card. Two weeks later we got the PCN notice, for the period 3.22 to 5.10 when we left to go to the Marina. But no notice for the 9pm to 11.30 the next morning parking. If we hadn’t paid for the 1st period, how come we were okay for the 2nd? It is the total inconvenience and stress of then having to do the appeal. There is no way to contact them, yet if you don’t do the appeal, the fine goes from £60 to £100 after 2 weeks. It is almost impossible getting through to Premier. Got through to Guest Services who confirmed we were not the first, but told us to email the hotel and they would get it cancelled. They didn’t and then 2 weeks later we get a reply asking us to get confirmation from Premier that we had paid. Again, so difficult and a lot of hanging around trying to get through to Premier, but when we did, they confirmed payment was showing and had been put through by the receptionist. This has now been resolved and cancelled but we have had no apology for the time and stress for something that was never our fault and something that Premier concede is not a solitary incident.

Good convenient location to ferry port
Nice clean modern rooms
Comfortable bed.
Only criticism is that they need more signage for location of lift in the corridors for for guests departing their rooms

Very nice friendly staff I was here for a while and made me feel very welcome at a lonely time in my life. I would love to stay here forever if I could!

Staff very friendly and always happy to help definitely be back in future. Central location for the whole of Portsmouth 2mins from motorway. Great value for money as 100% value.

Worst premier inn we've ever stayed in. Bathroom hadn't been cleaned, bedroom floor covers with crumbs around the bed. Very noisy communal doors and people in the room above who were either a herd of elephants or a family of ten pin bowlers who used the room to practice throwing. No help from the reception when we complained about the noise.

Firstly, let me say the staff were all lovely and pleasant. Car parking was no issue. Room was tidy enough, I suppose. Unfortunately, thats where the positive experience ends. We have stayed in numerous Premier Inns across the country and can honestly say this was the most uncomfortable bed I have ever slept in! And as for the pillows - sleeping on a piece of paper would have provided more support! (One very thin flimsy pillow each) My partner, child and myself barely slept all night. We all woke complaining of back ache.
Plus , every time someone came out of the lift corridor door, we felt the back draft via our door banging in the frame slightly...enough to wake up an already barely sleeping person. As mentioned, the staff we encountered seemed pleasant, however, a couple more staff members would have been better - they didnt stop rushing around serving guests (on reception and in the restaurant), clearing tables, cleaning tables etc.
In all, I wouldnt really recommend staying here if you need to sleep, which is unfortunate because we have never had a bad experience with Premier Inns

Probably the best Premier inn we have been to. A relatively new build with excellent rooms. Great to have a shower cubicle rather than clambering into a bath.
Room was very clean and comfortable.

Booking confirmed on 24/9 - a month before stay.
Email sent requesting - even though it would be reasonable to expect the rooms to be adjacent anyway - the rooms to be next to each other as there were children staying on 14/10 - nothing heard back so assumed this was fine.
Arrived an hour early at 1400 on 23/10 and found out that the rooms were not next to each other with the excuse that the family rooms are on the ground floor and the other double was not. A standard Twin and a Double were booked originally. The person did offer to try and sort it out. I asked can we book in early - its a 5.5 hr journey from home and was offered an early arrival fee of 15 pounds! I didn't think this was particularly good given it was a 490 pound booking.
There were urine stains down the front of the toilet when we eventually got to our rooms which had been sorted out - not next to each other but near enough.
There were stains - physical residue of something - on the wall of the lift which remained for the entirety of our stay.

Very friendly staff and always available to help. Julie is always smiling, nothing is too much trouble a real asset to the team. The feeling of home from home experience which is great when you work away from home as much as I do.The whole team have really looked after me.

I stayed at the Premier inn for two weeks. I really enjoyed my stay.

What really made my stay was the exceptional service I received from Julie and Tina. Their customer service was outstanding 😁

The staff really make this premier inn, shout out to Tina, Julie and Sam who made us feel so welcome, in addition to bringing some fun times!!

Julie is a delight . She is welcoming and so friendly .
Tina goes out of her way to accommodate any special need.

I thoroughly enjoyed my visit and will be back !

The hotel was ok but the staff made this place a great experience!!! Julie and Tina were absolutely amazing and treat the whole group really well the whole time we were here.

It was perfect

First class

We checked into the hotel at about 6pm my room was not cleaned.its time for us to bath there is no soap. The next day I asked for soap from the lady at the desk she said oh let me ring room service,I waited for almost an hour no response.We had plans stay for extra days we had to book another hotel that morning.

Dried blood stained bedsheets (size of a 50p) & TVs that turn on by themselves at night - fun at 3am!
Only redeeming feature was the breakfast was ok

Stayed here for one night before we travelled across to Isle of Wight. Very clean and comfortable. Used the travel cot for my baby. Great location shopswise and food restaurants. Only negative would be the waiting around for hot food to be brought out at breakfast.