Premier Inn Castleford Xscape - M62 J32

Had some amazing times at this hotel. The ever so helpful sarah K and Terri are the best. Always happy and getting work sorted. Any issues were resolved straight away.

Had an excellent night. Giulio is an absolute hero, goes above and beyond. We need more Giulios in the world and please give the man a raise. Mo was also on and looked after us very well. Thank you

Giulio is such a hero, he's an amazing gentleman who goes above and beyond, he really is. We need more Giulios in the world x

Staff are welcoming and extremely friendly. Karis in particular was really helpful and went out of her way to provide an excellent service. Highly recommended.

Had a very nice stay at Chelmsford City Centre last weekend.
Giulio, Joanna and Richard really went the extra mile to make sure our stay was perfect :)
We really enjoyed the bar/restaurant area (The Social) it made a real difference to the feel of the bar area, not to mention the 2-4-1 cocktails that are definitely recommended!!
Hopefully the Social will get rolled out nationwide!

Stayed in room 201 awful experience bathroom full of damp grey patches on ceiling main bedroom carpet mites stains in the loo from last occupant the room should not of been let out and charged unfinished decorating on bathroom wall would never stay there again

Very clean, convenient and friendly stay, the staff were very accommodating and helpful, Giulio and nemasha were fantastic hosts and I would definitely stay here again!

I've had the pleasure of staying here multiple times. It is generally the most comfortable and well-located budget hotel in Chelmsford. The rooms are clean, beds clean and comfy, and the staff, if you see them, are very friendly and helpful. It's especially useful for those travelling by train and bus or going to the theatre as the train and bus stations and Chelmsford Theatre are all less than five minutes away.

Hotel staff were very rude - could not have cared less that I was having issues with my payment card (which was rectified). As a woman travelling alone, I was not asked if I needed any help, if I was ok or if I needed anything. I was audibly saying I couldn’t get any signal and they completely ignored me but when other (male) guests came in to check in they were more than helpful. They were asked an array of questions, whether they wanted anything to eat etc - yet I was ignored.

The bed was horrendous, the pillows are absolutely rock solid (the spare ones too) so I didn’t sleep & the carpets felt / looked dirty. There was also an empty toilet roll left on the holder in the bathroom which I had to change. The only positive was how close it was to the train station after I’d been travelling for 4 hours, but the “welcome” quickly ruined that.

Ayesha was incredibly helpful. Such a kind and helpful member of staff. Nothing was too much trouble. What a credit to your company!

Staff are amazing always winning to go extra length to help nikki and chantel are a credit to the company nothing us ever too much to ask and give a warm welcome

Went to stay during the Rugby match which was ideal for our friends who we met there. The welcome is lovely from the staff, room was clean, small but comfortable enough. The lounge area and bar was average, but if you are vegan or vegetarian don't expect to have choice with food. Pool table was okay but the white ball kept getting stuck and it isn't free to play. Some of the sofas are stained and the floor needs a good clean. The TV was nice as you can get to choose what to watch and sit with friends. Comfortable enough, but taxi costs £15 one way to the city.
Vending machines are handy and there are stocks for feminine products and a few toiletries if required. not a bad place to stay for a couple of nights. Second morning the coffee machine broke and so we opted for tea which is a lot of money for one tea bag and a kettle we had to boil ourselves. No kettle in rooms which would have been nice or a free hot drink on arrival.

Location great - next to station and near town centre. Room 105 was tired - smelled of damp, musty/mouldy smell which was unpleasant and gave the impression of overall lack of cleanliness. Bathroom was tired in need of attention but shower worked ok. Bed comfy. No TV remote and hairdryer did not sound safe!

It was a great experience for a first evening in this hotel.
Professional service from Joanna was more than we received before in other hotels.
Also, dinner was very well cooked by Raymond. We received all on time and well prepared.
Thank you 🙏

The friendly manager Giulio at Chelmsford City is helpful to us. We have been to different Premier Inn locations across the UK.

Absolutely amazing stay and service. Special mentions go to Giulio and Nemasha for their wonderful evening hospitality. Really kind, professional and helpful.

Arrived late, 10.50pm after a 6hour drive from Plymouth, to a warm welcome from the Premiere Team. As luck would have it the 'refreshment' station was still open and a cleansing Guinness was just what the Doctor ordered.
A hearty breakfast, good coffee and a pain au chocolat set me up for the day.
Next I needed help with and iron and ironing blard, which were delivered to my room, while I finished my coffee! And then the cherry on the top of the cake, Sarah K printed off my document that needed signing. All the boxes ticked!!!!!!!
Thank you Premiere Team and Sarah K 11/10, see you again soon.

Reasonable price but let down with dirty room messy corridors with stained floor (very off putting) no advise re tea coffee in reception. I’m sure if l stayed again l could have a different experience but judging from this and my first stayed.

Had an amazing experience - specifically Chantel, Liz and Richard were very lovely 🙂 very chatty and friendly staff, amazing food and drinks, nice clean rooms and overall brilliant service. In a very convenient location right by train station!

I have stayed here many times even though I have family here with spare rooms . I love how welcoming it is and how lovely the Staff are. I’ve recommended it to many of my friends and colleagues who have been. Big shout out to ayesha !!!