Premier Inn Carlisle Central North

Second time staying here. Booked for me through the company. Rooms are dirty, carpets worn out and haven’t been cleaned. Bathroom is mouldy and door wouldn’t open due to fouling the toilet.

Bed sheets dirty and shower curtain in a poor state.

Connected green king pub is grubby and food is poor.

This is a very poor show from premier inn.

This hotel is in desperate need of renovation, with damp smells, cracked sinks, and poor bathroom repairs. Bedding cleanliness was as you'd expect of Premier Inn, so OK. Being rained on over breakfast (roof leak) on day 1 and finding multiple hairs in my breakfast on day 2 extended the issues away from the bedrooms.

We got a very warm welcome on arrival even though it was the middle of the night, the lady on reception was fantastic, very helpful, if I remember correctly, I think she was called Tracey. It was very clean and everything you expect from a Premier Inn

We have used this Premier Inn many times for holiday visits to our family.This however was not up to the normal standard we have had in the past .Out of a three day stay there was no breakfast for one day and for another an alternative to the Premier Inn breakfast was provided ,this was of poor quality .In addition a large party was checked in late with no consideration of quietness etc which gave a disturbed night sleep

After an extremely stressful day—and having my original B&B cancel my booking on the very morning I was due to arrive—I checked into the Premier Inn feeling exhausted and frustrated. Tracey completely turned my day around.

Her hospitality and professional conduct were outstanding from the moment I walked in. She went above and beyond to make sure I felt welcomed and looked after. When I got to my room, I was genuinely surprised and touched to find a small care package waiting for me: peanuts, chocolate popcorn, and a beer. It was such a thoughtful gesture, especially after the day I’d had.

Tracey is a credit to Premier Inn. Her kindness, attention to detail, and genuine care for guests made all the difference. I’m truly amazed by the level of service I received, and I won’t forget it.

Highly recommended—thank you, Tracey!

Friendly staff really good sized room which was spotless. The lady on reception was very knowledgeable about the area really can't fault it

I have stayed in many hotels but never came across a staff member like Natasha 5* perfection doesn't cut it exceptional a friendly face the warmest of welcomes helpful in every possible way the attention to detail and the smoothest of check ins and every detail shared and information passed on throughout my stay Natasha was consistently excellent and not just a one time event if I could give Natasha 100 stars i would customer service second to none. I am sure I will never come across another receptionists like natasha as I never have to this day you're definitely unforgettable and for all the right reasons. Thank-you for perfection the world needs 100 of you. Fabulous

I stayed at this hotel with my two young child, a 3 year old and a 6 year old. The 3 year old has Severe autism. We have stayed at other hotels and he enjoys the change so we decided to book this Premier Inn Carlisle Central North.
To our disappoint. The hotel is very old and the carpets smell and the whole room smells of damp. This smell is so strong it the kids started to cough. When reported this to the person at the front desk. They told me this is due to the age of the hotel and there is nothing that can be done. I am shocked that they can charge so much for a hotel in this condition. The other issue we had was the room was right next to the staircase so people going up and down was heard late into the night and early morning. I reported this to the Premier Inn Guest Relations and they tell me as I did not report the noise during the night they will not give me a refund as its not covered under their a good nights sleep policy. I pointed out once we had managed to settle our boy who has autism. Its not possible for us to open the door to leave as he would run out. BUT clearly the person who is dealing with my feedback has no idea about this and refuses to discuss the matter anymore. So very disappointed with this. I strong recommend to avoid this hotel if your planning on enjoying your time away.

Lovely clean room and Tracey on the desk was amazing as somehow we had messed up our booking!
Very convenient location for the M6

Tracey checked us in for our stay and was incredibly helpful and friendly. The staff in the restaurant were very helpful also.

A warm welcome form teh staff - but that's about where any positivity ended.
The whole place just felt dark and dirty.
There were bogies on the wall of the shower - a lovely gift no doubt left by the previous occupant of the room that simply weren't cleaned by the cleaning staff. There was what must have been several years of grime on the top of the hand wash and shower gel.
Nothing abojut the place felt fresh or clean.
Breakfast itself was ok - but the restaurant also felt like it needed a jolly good clean.

The best customer service I have received in YEARS from Natasha (I think) when we arrived late after mistakenly having not completed a booking at another Premier Inn nearby.
Thank you for looking after us so well!
Ps complimentary wine and kids sweets were a lovely bonus- thanks!

Absolutely brilliant experience really helpful would definitely recommend service always top quality really nice staff Tracey was great rooms we at a very high standard too definitely stay again

Excellent service and very cheerful a joy to stay Tracy is very helpful anything I need just a tiptoe away thank you and keep it up

I had a wonderful stay at Premier Inn. The room was spotless, comfortable, and had everything I needed for a relaxing visit. The staff were all very welcoming, and I’d especially like to mention Tracey, who went above and beyond to make my stay enjoyable. Her friendliness and professionalism really stood out and made a great impression. Overall, it was an excellent experience, and I would be very happy to stay here again.

Stayed 2 weeks. Brilliant location for the whole of Carlisle. All the staff are fantastic, Tracey in particular was extremely helpful.

I thought I’d booked online but the payment hadn’t processed fully. I turned up at the hotel at 00:30 after a 6 hour plus journey. Upon finding the reservation hadn’t got though i asked if there were any rooms available. There weren’t as it was fully booked. NATASHA behind the desk went above and beyond to look for other hotels on the system to see if they had any space. Without any luck all the other premier inns were fully booked too. She managed to call another hotel in the nearby area and she found one for me. I’m Very grateful indeed as she didn’t have to help me to such an over expected level. Thanks very much Natasha!!!!

My only negative is that the hotel doesn't have a lift, which my mother really needs, and we were on an upper floor so she struggled on the stairs.

We arrived for one night on Saturday 30th August after doing some shopping in Carlisle we were greeted by a lovely lady on reception called Tracey she quickly checked us in & said the restaurant attached to the hotel was really busy so told us of two places close by that were really nice even rang one of places for us to get us booked in unfortunately they didn't answer the phone but we decided to walk to The Coach & Horses we all had a lovely meal & reasonably priced,
Also a lovely lady was on Reception in the morning whilst we were having breakfast I mentioned to my son about there not being a coffee machine this lady told me to ask the staff & that they would make me one which they did.I love a froffy coffee with my breakfast
Well done we will definitely visit again as we only live in Lancaster

Nice Premier Inn for an overnight stay, great staff and good reception service. Room was spacious. Free car parking useful.