Premier Inn Dudley Town Centre

Zimmer alles top! Frühstück very british… so wie man es liebt! Personal sehr zuvorkommend.

Another wonderful stay at one of my favourite hotels. Staff ate amazing and food delicious. Had breakfast and evening meals. Served by amber

Great stay, clean room which was large. Bathroom immaculate and very peaceful. The breakfast was of good quality, buffet style and hot

Angela was the most amazing server, person, was so kind, helpful, a big asset to the premiere Inn.
Will definitely stay here again for breakfast

I give a three star review purely because of the lovely and friendly waitress Angela. What a lovely helpful employee. Last nights receptionist needs re training re: booking in disabled people. Rude and unfeeling. When I pointed out that her manner was really not right, she spent five minutes at the front desk arguing as to why she was right.

Room good. Breakfast good choice.
Only niggle is you have to ask on the day to get your room cleaned.
We did this, but on the day we got clean towels , no clean cups bed not made, and no tea bags, milk or coffee. This was the Saturday.

Weve been to a few premier inns over the last few years and the team at breakfast in this one is top notch. They have a really nice vibe and everything is run really smoothly. Happy to help with allergies, friendly, obviously happy to work together, and supportive - especially Heather- massive thanks to her!

Room very clean and had everything we needed. Bar staff were friendly and Heather and Angela at breakfast were outstanding with their friendliness and service.

Comfortable and cosy place to stay with work a couple of nights. Breakfast was delicious, thanks Angela for the box to take some of the delicious croissants away with us!

We have stayed at Dumfries Premier Inn many times - it is in a great location and you are always sure of a warm welcome.
Breakfast is good and they treat allergies very seriously. Special thanks to Angela and Heather for looking after us. It was great to see you again and hopefully we will be back in 2026 😊

Hotel was busy but despite that the staff as so friendly and can’t do enough for you. Super comfy sleep and good food in restaurant.

Lovely food, lovely service, Heather and Angela really made us feel welcome. Thankyou! I will definitely be returning.

The reception staff were lovely when we arrived but it went downhill from there.
The room was nice and clean but couldn't charge our phones as the usb socket had been removed from the sockets.
Had to contacted reception who luckily gave us a plug.
First night guests from the room upstairs were thumping about till nearly 2.30am tried to contact reception but no-one there.
2nd night it went on till after midnight but after thumping on the ceiling it calmed down.
Reported it to reception who said it was a wedding party that was booked in..
Please don't take a room on the bottom floor if you want a good nights sleep..

Stay once every year. Great value for money , lovely stay and get what you pay for. I must say the staff this year were better than usual. Very attentive and polite. Breafast brilliant / evening meal average as expected for money

The place is ready for an overhaul, a bit scruffy in the corridors but as clean as I would expect in the accmmodation The staff, particularly Heather & Paige, were very pleasant The meal deal lived up to expectations but dinner would become boring after 4 nights The cooked breakfast varied from day to day depending on how busy the place was My husband really enjoyed the black pudding We would visit again if in the area but, as a double leg amputee, I would have to have the one & only full wet room there Our accessible lowered bath was useless for me The Dumfries ares is beautiful & we were very lucky to have three days of sunshine

We went for the meal deal which included 2 courses and a drink.

The food is absolutely abysmal!
Most of the menu wasn’t available.
What was available was prepared by the receptionist and took ages to come out.
When it did it wasn’t worth the wait. It was either overcooked and inedible or cheap microwaved rubbish.
We didn’t finish the meal and walked out it was so awful.
In fairness the lady who was serving was doing her best and was very friendly.
The room itself is ok, but the experience in the “restaurant” has completely put us off ever coming back.

On Tuesday morning 21/10/25, Angela, Heather and the staff were very attentive, helpful and knew their job and performed every task with a smile and a bit of craic. We were back on the Friday (25/10/25) and the staff were equally attentive and friendly....excellent...

Location good.
Atmosphere none.
Rooms - 1st room issue with lights and toilet. 2nd room no issues.
Value good.
Younger restaurant staff need customer service training. Not helpful and didn't know the menu and didn't appear to care.
Food in the evening very dry either over cooked or left under the heat lamp too long.
Breakfast not the best quality.
Reception not the warmest welcome but helpful when requested.
Generally a good hotel with some improvements needed.

I stayed there 21/10:25. Room 17. Our company uses Premier quite a lot.
I went to order an evening meal, only to be told by the guy behind the bar that the food order deadline is 8:45pm. I immediately checked my phone and it was exactly 8:47pm; I showed him and asked where it says 8:45 is the latest order time because there were no signs anywhere - not even the menu? - he just gave me a blank look, shrugged his shoulders and said “Nah mate, it’s closed”. I’d been driving most of the day and didn’t get any lunch so I was starving.
I went to breakfast the next morning and discussed it with one of the staff (Angela) she brilliant - such a nice lady. She was genuinely shocked that they would treat a guest like this over 2 minutes!
I’ll be advising our company’s booking agents to start using someone else to put our people in.

It was a last minute stay due to traveling through the night an early morning, so decided to break the travel with a sleepover.
Breakfast in the morning was lovely and the staff at breakfast , Ana and Angela were so friendly and couldn’t do enough to make sure we had everything we needed even though we came in late minute for Breakfast and even come an sang Happy Birthday after my saying to my partner about his birthday lol an brought a box of chocolates an card over which was a lovely touch 🥰