Premier Inn Rugby North - M6 Jct1

Friendly, warm, welcoming staff in both the hotel reception and restaurant.
Both Agnes, from the hotel and Ruby, from the restaurant provided a wonderful service. Thank you.

Roxi was very helpful and brightened my stay. After a long drive and bust day at work I just wanted to check in and unwind. Roxi was very understanding

Thank you to Gina and the team who went out of their ways to make our family's stay really comfortable and enjoyable. Will definitely be coming back.

Would return definitely, quite place. Don't hesitate to stop at this place, because the staff it's professional and friendly.

A smelly experience! We only stayed one night (thankfully) on the 8th November. Although the bed was comfortable, as per Premier Inn's mantra and the towels and bathroom were clean, there was a strong smell of damp and drains as soon as we ascended the stairs to our room (18). Our room also smelt strongly of damp and drains and I needed to wash our clothes as soon as we arrived home to get rid of the smell. This hotel needs a definite make over. It's not just tired, it's exhausted! We did ask to change rooms, explained the smell to the Receptionist who offered to 'put some spray around it'. Apparently 'the hotel was fully booked' despite there only being 4 cars in the car park, which included ours.
No thanks and never again! If this was your first experience of Premier Inn, it wouldn't encourage you to return to another one. If you're planning to 'refurb', then close it and re-open once it's been done!

Called beforehand to see if a travel cot could be put in the room, on arrival this was set up with a sheet and extra towel. Staff were friendly and couldn't do enough to help us as it was late and our son was asleep in our arms

Friendly check in. Room as expected, comfortable and clean. Not enough tea/coffee in room from the start so had to go to reception.
On a tight schedule in the morning. Got up expecting to have a shower and couldn't get it to work, no water coming out, not even for a bath. Wasn't going to go down to reception at 7.30am to complain as breakfast was at 8 and then leaving. (Even asked my friends to check it, so I wasn't being a numpty!). Told them when I checked out and no apology, nothing. Bad form there. Never usually a problem after numerous stays with P.I.

It was a very good stay really enjoyed my time here at premier inn. Also all the stuff was super nice and helpful in my queries.

A Perfect Location for an early flight out of Heathrow. Easy access from the tube. Very quiet & Comfortable. The White Bear Pub, across the street, is amazing! Also, Bonus points, if you spot the flock of Green Parrots flying around the area.

Was overcharged and no response when emailed & phoned office saying wasn't their problem!! Contact your bank disgusting it's your fault

Very poor Premier Inn. Attached pub shut and abandoned so no food or drink available. Desperately in need of refurbishment or knocking down. Not a hope of me returning.

I stayed at this hotel for a couple of days. I really enjoyed my stay at the hotel the staff I met were wonderful and the rooms were nice and clean.

Quite a lot of issues sadly. Room had drainage issues that caused a nasty fall in the bathroom and has left me with an injury to my back. Had to constantly chase for a plumber. Said plumber used the facilities in my bathroom and left a mess and used my towels, unacceptable. Bathroom left a general mess after he was done working. Heater made a constant noise I had to switch it off and was cold throughout my stay. Bed levels were uneven leaving an uncomfortable and very disturbed sleep. No alternatives were offered. Unsatisfactory stay

Location is great for Rugby and for M6 and located near Aldi, local shops.
CCTV car park
Make sure you register your car at reception
Room comfortable
Staff pleasant
Brewers Fayre great for breakfast and dinner, if you eat before 6pm there are main meal offers.
The wifi is poor which I had to upgrade to receive better and faster internet
I was offered by email to upgrade to include dinner with 30% saving however when I tried to amend my booking I would have lost my early check in option.

Just next to the entrance to the Brewers fayre is a large electrical panel, my wife picking a case up banged her head leaving her in a lot of pain, its a stupid location for this it could of been located further away from the entrance near the entrance for the premier inn. So keep a watch out for it, it is a health hazard.

My partner and I stayed at the hotel. It was amazing, the staff were also great. There was complimentary coffee downstairs on the coffee machine and available free parking.

Firstly let's start with the positive. The attached restaurant was lovely, great food, good service, nice atmosphere also good value when using Meal deal option. The hotel itself is in a convenient location.

Now the not so good, this hotel is rundown and in need of a freshen up. The reception staff all looked and acted like they really didn't want to be there. Poor security, from early til late the main doors were wide open and the internal doors were broken meaning I could walk all the way to my room door with no security card. The hot water was almost non existant, you have to get up 15 minutes early to start the shower going or you'll have the pleasure of a cold one, even then it was lukewarm at best. This wasn't just my room, other guests commented the same. I appreciate it states when booking there is no aircon, however with night time temps in the low teens it should be ok, not here, the room was stifflingly hot and of course the fan provided was broken. Not a problem I'll open the window, now I can't sleep as the main road is right there (to be honest it was still noisy with the window closed)

I've stayed in Premier inns all over the UK and this was the worst, I'm not fussy and will stay anywhere but when booking a premier inn you expect a level standard.

There are way better places to stay in the area. 2 Stars purely because of the restaurant, the hotel gets 0.

This hotel is one of the most tired premier inns I have stayed at. The pub attached to the hotel had closed down and it just looks derelict. I'm sure there are better places to stay in the area at similar prices.

The staff were excellent. The hotel is very tired. I had two rooms. First room had broken lamp, loose toilet, curtain rails broken. Furniture chipped. Second room had hair in the bath and smelt of cigarette smoke.

The hotel was nice and clean and the staff were friendly.
But the aircon in the room was very noisy and did hardly cool and the bed linen was damp which adds up to hardly any sleep.
In the description of the hotel on Hotel.com we were lead to believe that there was a restaurant which there wasn’t and also if you look at the hotels own website you could be led to believe the same. We chose to stay at this hotel because it was handicap friendly and that there was a restaurant, what a let down !!!! And the nearest restaurant is not within walking distance if you’re disabled, so no proper evening meal for us, just a snack bought in the supermarket next door.
We will definitely not stay there again !!!!