Premier Inn Rugby North - Newbold

Great staff! Good service. The size of the bedrooms are comfortable and the place was clean

I’ve stayed here for business on a number of occasions, always have a good stay, clean and tidy rooms and great breakfast.

The hotel is on the outskirts of Rugeley with an pub next door. I would advise that you register you car with the Parking Eye system for the number of nights you intend to stay. The food at the Collier (next door) is worth a visit, the menu is large and the food is excellent. But be aware the service can be a bit slow.

If you intend to stay at this hotel, breakfast is served in the Collier with hot and cold choices. However when I visited I didn't come across any scrambled egg.

I have stayed here several times and always find it very clean and comfortable. The staff are super friendly and helpful - Serban who hosts the breakfast area at weekends is very helpful and efficient and the regular chefs Shane & Cristi always cook a very tasty breakfast.

A great room with a cracking refurb; we’ve stayed here before and it was tired so it was nice to see it all done up, we stayed in the Premier Plus room and it was well worth the extra, staff were friendly and couldn’t do enough for you, well done

One thing that has stood out about Premier Inn is how friendly their chefs are-stars of hospitality. Shane, from the Rugby hotel is no exception who asked how I slept, engaged in a little conversation while putting the breakfast out.

Best nights sleep in a hotel, as usual - Premier Inn’s seem to be guaranteed for this.

Shane who was working the breakfast was lovely and accommodating, made a big effort with everyone who came in.

Will be staying here every time I’m working here.

Great premier inn. Always clean and cozy. Friendly staff. Room and bathroom were immaculate. Cleaned by Lumi 💕thanks it’s was perfect

Excellent hotel. Rooms very clean and comfortable beds. Staff very friendly and helpful. Could not fault this hotel in any way
I stayed for 4 nights.would highly recommend this premier inn hotel

A perfect location with an easy to reach car park around the corner. The room was comfortable and spacious and the breakfast was amazing!

In reception there was a disgusting smell - like eggy sewage - which travelled a long way down the corridor towards our room. I had to hold my breath, it was rank. Not a great start!

Then when we got to our room, we saw our bed was higher at the foot than at the head. I thought I was going mad, but my partner and son agreed that it definitely wasn’t level, even after we had untucked the duvet from under the mattress. We used a spirit level app on my partner’s phone, which said the gradient was 6%.

I went to speak to the receptionist about it, and she looked at me as if I was from another planet, like she couldn’t really understand what I was saying. I said it would be hard for anyone to sleep in a bed at that angle, and we were not getting what we had paid for, but she couldn’t suggest any way of helping, except to stuff some towels under the mattress. She said she was the only member of staff on site, so she couldn’t even come and look at the bed. And there were no rooms left which could accommodate the three of us, so she couldn’t give us another room.

So my partner and I rotated the mattress which helped a little but one end was still higher than the other. At this point we also noticed that whoever made the bed had put the duvet in the cover the wrong way round so it didn’t fit widthways and was bunched up on each side. So we put the duvet cover on straight, only to find it was about 40cm too short for the duvet, and there was a big section hanging out the end. In addition, the bottom sheet wasn’t big enough to cover the whole mattress, and the pillows stuck out the ends of the pillow cases. So basically none of the bed linen fitted the bedding.

In the end we had a terrible night’s sleep. What a waste of money.

Checked in by Sam, very helpful and great service 10/10, came for business and best premier inn I have been to. Manager is also very accommodating

The hotel is fine. No issues with cleanliness or customer service. However I couldnt get a decent night sleep because the corridor doors and room doors slam so loudly they shook my room. To make things worse I was staying right next to a corridor door. My advice to anyone staying here is do not get a room next to a corridor door, they will wake you up. This is a simple issue that the hotel should have fixed by now. Also in the winter, the ground rooms are absolutely freezing when you enter and take some time to warm up.

Typical clean room, friendly staff, handy Harvester pub next door. However, I must single out the breakfast for a mention. I regularly stay in Premier Inns, but this has to be the best breakfast I've ever had. It was cooked to perfection and plentiful. Wish I'd got the chefs name to accolade him.
Only negative of our stay was that it's a nightmare to find using Sat Nav - we ended up on a housing estate then at a dead end. Both the one on hotel address and the alternative advised, sent us on a wild goose chase (40 mins in the dark!) I did report it to reception and she said other people who'd just arrived said the same!!
I suggest using the directions for the Harvester which is virtually adjoined.

Our room was perfectly presented and prepared by Chelsea & Amie. Thank you so much great stay we will definitely come
Back.

Very well situated near the Railway station between The Pantiles and the town centre. Easy check in and the room has everything you need for a short stay. Spotlessly clean. Plenty of hot water and the toiletries are soap and shampoo and the heating was good. Very quiet nights sleep. The breakfast was nice and fresh but could be warmer. Staff were, without fail, very friendly and helpful. A credit to the company. Would recommend and would stay again.

disgusting uncleaned sink in the bathroom. not only had hand basin not be cleaned properly for us, i dont believe this amount of 'hair' has accumulated from one previous guest, it is my opinion this is days / weeks of poor cleaning, it had built up under the plug, and appeared when plug was flipped over, smell was horrendous . i am glad to say reception came straight up and dealt with it. but should never have been left like this in 1st place

Staying for 2 nights to experience the Motor Bke Show at NEC and visit Coventry. The Premier Plus room Is really worth the price.. very spacious and comfy. All the staff we met were supeer friendly and helpful. A BIG shout out for Shane in the breakfast room. He greeted everyone with a smile and provided excellent quality food very efficiently... probably the best breakfasst atmosphere i have experienced in this kind of venue.

Central town location, quiet, clean with lovely, responsive staff.
Building and room safe and food well cooked and presented.

Staff, good, nice and pleasant
Room spotless
Food, ok but truly awful sometimes
Handful of channels only on tv, not good enough
You would also expect a small fridge nowadays in a hotel room.
Overall 4/10