Premier Inn Llantrisant

Good overnight stay in a refurbished Premier Plus accessible room. Very modern, clean and great wet room. The air conditioning was new, which provided good heat.

It's a big hotel and I thought it was disappointing there is no bar/lounge area or evening meals offered. Luckily, there is a really nice Toby Carvery next door.

We paid £15 for early check-in upon booking. Room was not ready when we arrived. The male receptionist said it was not guaranteed, it did not say this in the email, so make sure you get your £15 back if your room is not ready.

Great location, comfortable room although missed having a bath but shower cubicle a great size.
We couldn’t see out of the window as room was up in the eves and window very high!
The bar area was busy and had a nice atmosphere compared with other Premier Inns.
We only stayed one night for a show which was at the Venue and in walking distance

The dirtiest Premier Inn I’ve ever stayed in!!! On arrival at 11pm after 5 hrs driving we just settled straight into bed.
I’m not the type to inspect hotel rooms on arrival.
Next morning whilst getting ready we realised how filthy the room was. The settled dust must have been 3-6 months old at least. Dirty cups and dirty bathroom floor. At one point I sneezed (probably from the dust) and you could see dust fly up everywhere!
My stepson suffers with allergies and ended up having a nosebleed it was so bad.
The shower leaked which meant we had to use our towels to mop up the soaking wet and very dangerous floor.
Not one to complain we left for the day at 11am and I asked at reception kindly if we could have our room cleaned and some replacement towels. Receptionist agreed and wrote the request down. When we got back around 9pm the room hadn’t been cleaned and the towels hadn’t been changed.
I reported the whole situation to reception who gave me clean towels and explained they would report to the hotel manager the following morning.
When I spoke to the hotel manager the following morning she said the only complaint reported back was that I had requested a room clean which hadn’t taken place - no communication regarding the reason for requesting a room clean and how bad it was.
Staff communication at this hotel is very poor, they show little sympathy and this is by far THE DIRTIEST PREMIER INN I HAVE EVER STAYED IN!!
I stay in various Premier Inn hotels around 6 times a year.
Not worth £190 for 2 nights
Not even worth £40 a night!
We get married next year at a nearby wedding venue and have listed this hotel to over 90 guests on our invitations. Following our visit last weekend we will be contacting all our invited guests and suggesting they AVOID this hotel and stay somewhere clean!

Fantastic from start to finish booking and help from Ian was first class , then met Ian when booking in , room was to our request fantastic view and no noise from outside , drinks in the bar at a reasonable price , will be back again thank you all and especially Ian, could not fault this hotel

Fantastic meal at the onsite Beefeater Restaurant, food, service, atmosphere all outstanding. Tried this year's festive feast and it didn't disappoint. Hotel is excellent too.

Very helpful staff, plenty of parking space, clean room with a comfortable bed and also a decent breakfast. Perfect for a short stay.

The location was excellent, the rooms basic. We either froze or boiled as the temperature was very difficult to change. The restaurant downstairs was very unaccommodating and kept wanting to separate us even although we were a big group of 24 and they had the room for us. There was a young lad at reception with glasses that was excellent. The same could not be said for the mature lady that worked in the evening.
We asked for the room to be cleaned and it wasn't. It was easier to just manage your own towel change. I'd stay there again but it's not around the guest comfort but the staff's ease.

Nice location if heading to Venue Cymru. Quiet at the hotel and staff were super friendly and helpful. Room and bathroom were clean, only had one towel but a quick visit to reception and we were given more. Parked at the train station for 24hrs, was a little further to walk than anticipated. If I could give the staff 10 stars I would.

We were going to a concert at the theatre in Llandudno so chose this hotel for the central location and cost. We were impressed and thought it was excellent value for money. The room and bathroom were a good size and very clean. We were on the top floor so there was no direct view from the window but that didnt bother us at all. The people who work there were very friendly and welcoming and the breakfast was good value and plentiful. I am vegetarian and there was a good selection for me. We used the railway carpark just round the corner which was £5.50 for 24 hours, again good value.

I stayed here on the 16th - 17th of November - in a Premier Plus room and had a very disappointing experience. I’ve stayed in many Premier Inn hotels before and the staff have always been friendly and helpful.

I called the day before to ask about early check-in and was told it would cost £15 from 11am but will be free from 1:30pm if the room was available. When I arrived at 2pm, the receptionist was unexpectedly hostile. He confirmed the room was ready and available but said I’d still have to pay £15 to check in before 3pm. He then told me I could wait until 2:30pm and was welcome to sit in front of him for half an hour. It felt unprofessional and like a money grab.

My room (218) was very clean but extremely cold, and the temperature controls didn’t work - I didn’t have a comfortable night. There was also a sewage smell coming from the vents. Overall, a poor experience and definitely not what I expect from a Premier Plus stay.

Great stay. Convenient, comfortable, meal deal is fab. Couple of little issues that were dealt with, sorted by James. Many thanks

Absolutely superb stay rooms very big clean and comfy bed everything you need went to local theatre for show so perfect spot for walking from train station to the premier inn staff were excellent everyone friendly helpful and very welcoming well done team

We went to Llandudno years ago and drove past a dirty rundown derelict building in the centre of Llandudno. What a surprise to find that this hotel was that building. What a transformation completely renovated . It is now a bright outstanding building right in the town centre. The bedrooms and dinning area are all very well presented and clean. The actual cooking area is open to view and is spotless. There is also a small bar / lounge area adjacent to the check in desk. The food of which there was quite a choice was well cooked both at dinner and breakfast. Compliments to the chefs. All of the hotel staff were very pleasant and really helpful. I have only one point to make. We had a very large family room with a large bay window but only one chair. There was ample room for another chair and possibly a small table in the window. Other than that the bed and large dressing table were fine. The bathroom which is obviously only a few years old was spotless and bright with its white suit and stainless steel shower (over the bath) which had hand and overhead rose heads.

Good location, excellent breakfast, (clean dining area). nice atmosphere.
Premier plus room great.
Majority of staff helpful.
Room quiet at night.

Great hotel in an excellent location for all the local attractions and the venue Cymru.(We attended a music show)
The premiere plus room was fabulous and all the staff were very friendly and helpful.

We will be visiting Llandudno again and we will definitely be booking the Premiere Inn.

We would highly recommend it as a great place to stay if visiting Llandudno or places nearby.

The one and only downside was no parking at the hotel but we parked at the nearby railway station for a really reasonable price£5.50 for 24 hrs.

Stayed at Llandudno town centre. The room was good, as usual, other than there was a half finished packet of biscuits in the room that housekeeping had not cleared which questions how thoroughly the room had been cleaned. Check in was chaotic with the new(ish) system of scanning a qr code causing a queue of disgruntled guests who could not fathom how to work it and gave up and queued again at reception, tying up staff who could have helped at the terminals. We had no issues with the system once we could access a terminal, but maybe we are more tech savvy than some!

Luckily we did not pre-book breakfast because we were under time pressure and there was a queue (at 9am) although there were empty tables. The waitress was busy chatting to friends and there was no acknowledgment of the growing queue or any interest from other staff (not my job, I’m on reception….). After 10 minutes we left and went elsewhere - the Habit around the corner which was excellent and really good value for money.

As a result we are unlikely to stay at this Premier Inn again which is a shame as it is convenient for Venue Cymru where we regularly go for events.

Premier Inn Llandudno town centre is our ‘go to’ hotel whenever we visit. Normally come to a show at Venue Cymru and the hotel is not too far away. It’s always clean, tidy, friendly staff and the breakfast are more than adequate.

Location Perfect
Room Spotless
Staff excellent and friendly
Breakfast spot on
Bar great

I don’t know what more I can say, we stay in Premier Inn all over the place but this one takes some beating

Well Done

Good clean rooms with comfortable beds.
Did not eat in hotel. Bar prices we found expensive. Great location near beach and town centre. Major supermarket close by, excellent cafes in easy walking distance.
Would visit again.

I arrived at the hotel at about 8.30pm to find that there were no reception staff available. Instead there was a self check in system that included a programmable room access card. My room was on the first floor and the lift was out of order but I managed to get to the room and go inside. I found that the access card also controlled the lighting but had no idea that for the lights to stay on it needed to be placed in a slot in the control panel. This meant that when I was some distance inside the room all the lights went out leaving me in complete darkness. That I managed to make my way back to the door without falling over anything and get the lights back on was down to luck. As an OAP with mobility issues and with no-one nearby to help me, if I'd tripped over in the darkness and hurt myself I'd have been in serious difficulty. This was a health and safety nightmare.