Premier Inn Newquay - Quintrell Downs

4th stay at this location. The hotel is getting shabby! Staff is lovely, service was wonderful!

Initial impressions weren’t great- dirty revolving door and reception tiles covered in leaves and debris.
However, very warm welcome by staff made me feel hopeful.
Took the unloved and unclean lift to the 5th floor where we entered our room.
All good here! Very clean. Super-comfy bed.
The curtains had a tear but served their purpose.
Can’t comment on food but suited us for a night in order to visit the Uni Open Day in Newcastle.
You get what you pay for which is a clean and comfortable room.

Absolutely freezing. The hotel & the room. Breakfast was cold too. Staff were lovely
Room keys stopped working at 10.30am

Room was nor prepared no bedding,no towels,no tea/coffee and was freezing cold when my partner asked for towels they were literally thrown at her in temper in the reception

The hotel is well situated to get into Newquay and the surrounding areas, it has a good sized car park, th staff were really good, the rooms are clean and tidy, however they could do with an update as looking a bit tired, on the whole it is a good place location wise and dealt with what we required at the time. thank you to the staff.

Everything was godd

Stayed here for one night. Room was clean and bed was comfy. Only one towel for two people. No drinking glasses. Tea and coffee were minimal and barely any liquid soap. Was nice and quiet for the evening, I think this would be an issue if not in an even number room though. Noisy traffic in the morning as shoppers driving to the shops right next to you so I don’t think ideal in warmer weather when you would like a window open. Premier inn sign was covered in green mould on the building outside.

Great location. Great Staff. As with any Premier Inn the rooms are the same the bathroom is the same. If you have stayed in one you know what to expect. For the price you pay they great value.
Breakfast is wonderful a full freshly cooked English.
Tea and Coffee facilities in the room , if you need more just ask at reception.
I just wish if you have an older teenager you could still get a family room.

On Sunday 12th October I booked in and put my car number plate into the system.I have today received a parking fine from Horizon stating the time of 0801 Monday 13th, which was not my time of arrivsl but time of leaving as had an 08.30 appointment.
Horizon are obviously a dubious company who try to make money from customers staying at this hotel. As many may leave later han 0801. beware. Obviously I cannot get any response from the hotel as their trlephone number is incorrect nor can get a copy of my booking to show Horizon I was a guest at the hotel. Given I have retuned from another visit and was going o make another booking I will have to think about staying there again.

I stay at Premier Inns very frequently and love this hotel chain. The Teams Valley Premier Inn has an in-house restaurant. Service and food were good. The Premier room was spacious with a fridge and coffee machine as expected. Cleanliness is most important to me. Unfortunately the furniture surfaces weren’t clean. They were dusty and the bedside tables had sticky stains. I had to wipe them down myself. At least the bathroom and the bed were clean. The cleaning team needs to pay more attention to the surfaces.

A really lovely place to stay, very comfortable beds,clean,and very obliging staff especially one member called Nicky Partridge who went out of her way to make our stay extra special.
Thank you for a lovely stay 😊

2nd stay. Staff very friendly. Drinks expensive with very limited choice. Not a proper bar. Restaurant, poor quality evening meals. Breakfast, normal cheap stuff (awful scrambled eggs). If you stay here, go over the road to eat and drink. It’s better quality and cheaper.

An accessible hotel with a lift, good comfortable room, great staff both in reception and in the restaurant/bar.
The food and service of a high quality and well worth the meal deal.
Low bath means many can access the shower, but if elderly you do need to take care.
Near a roundabout and some traffic at night but nothing to disturb the quality of your sleep.
Certainly would make it my base for a break in Cornwall as easy access to the Eden Project, Cornish North Coast and A30 to St Ives and Penzance and a day trip to the Scilly Isles.

Easy access to the main A30
Clean and tidy, welcoming at reception.
Room clean and tidy.
Breakfast cooked to order which ment very fresh and delicious. Well worth the money. Stay every time in Cornwall.

Meal deal was dissapointing. Bedroom as expected always good. Breakfast again always good. Woukd stay again but not eat tea in would venture out

Really central yet amazingly quiet location in Cornwall just off the A30. Located in a shopping village it benefits from M&S, Boots, TKMax, Starbucks, and 24hr McDonalds as well as a well equipped 24hr Shell fuel station amongst the outlets within 100m of the hotel.
A very friendly atmosphere made all the more appealing by a room that was both clean and well appointed with an en-suite shower and bathroom.

Such good value for money. Clean and spacious rooms convenient for the airport. Excellent breakfast really reasonably priced and as much as you can eat continental and traditional English cooked to order. Free parking and polite staff.

Terrible treatment from the time we arrived to when we left! Will never ever go back.
The male receptionist is xenophobic and homophobic and made my partner and i feel extremely anxious and uncomfortable!
Put a massive damper on the birthday celebration so much so that we spent as little time there as possible. Also no air con and the fan provided was very load and the shower curtain was old and dirty.

Alex really went the extra mile, and made my stay perfect!
I wanted to upgrade to the Plus room when I rang earlier, but understandably they were fully booked. The lady said try when I check in but there was no guarantee.
When I arrived Alex (with the help of a lovely lady I didn’t get the name of sorry)
had bit of wrestle with the system, but managed to override and get me upgraded.

For £15 a night it was worth every penny to have absolute tranquility on the top floor. Considering the hotel was full I only heard one door shut all weekend.
Also to have a fridge with water and a cheeky sweet treat was just the cheery on the cake. The hotel is so handy for local amenities and access to Newcastle. If I had been staying longer I would have love to have tried the unlimited Breakfast.

A genuine huge thank you to all of you! You should be proud of what you achieved on a daily basis.

Thank you and I promise to come back soon with the family and for longer

We stayed here for 4 nights, had 3 evening meals, 2 breakfasts. The staff are fantastic, nothing too much trouble. Great service, even on a busy Saturday when an offer was on. They are so friendly and welcoming. Food was great, well presented, piping hot and tasty. We will definitely be coming back.