Premier Inn Walsall - M6 J10

Premier Inn hotels are always excellent value for money, rooms always very comfortable, amenities good, friendly staff, great service

I went to book a room for my guest at 3:00 AM as I couldn’t book online. The staff member on duty first quoted me an exorbitant price. I agreed to pay as my guest desperately needed to sleep after a long journey. He proceeded to ask unnecessary questions, including demanding both of our IDs.
I explained that I was not the guest staying and that my guest would be the one paying. When I questioned why he needed my ID since I was not staying, he refused the booking, stating that I was being difficult. He was very rude throughout the entire interaction. I will never be booking with premier inn

The hotel itself is pretty good but I wouldn't recommend eating at the Beefeater across the way for evening meal. Expensive and poor quality.

Breakfast time felt chaotic.

The usual reliable standard, but no elevator would pose a problem for those with disabilities.
I should mention the young lady serving breakfast last weekend in the Beefeater opposite. Sorry, forgot her name, but a great start to the day, seeing such a cheerful and attractive person.

Beds were comfy. Plenty of parking. Hotel very quiet. Food next door was great.
Bedroom was dirty and leftover stuff from previous people.

Christian legend we went into a room and the toilet was blocked. He quickly found us another room and also gave us free breakfast due to the inclusive.

5 star service by Jasmin. Highly recommend staying here, staff very friendly and helpful. If you ever need to stay this is the place.

A really nice quiet hotel. Unforgettable heating was either all or nothing. Carpark outside is private on Android and has had bad reviews. The local council carpark around the corner was cheaper. Staff incredibly helpful and polite.

I've not stayed at a Premier Inn before and was very pleasantly surprised. From the moment I walked through the door and was greeted by the lovely receptionist Raita who was exceptional, things went brilliantly. The room was spotless, my bed was big and comfy, it was quiet and peaceful, easy to park and all the staff were a delight. I went across the small road to the Beefeater for my dinner and breakfast using the 'meal deal' on offer and again, everything was excellent. Kind and caring staff and good pub grub that was well priced. I will be back for sure.

The good bits: The staff were very welcoming and check-in was good. The room and bathroom were very clean. Parking was really good and registering your vehicle was easy to do on arrival to validate your parking.

The bad bits: There was no option to book a ground floor room, I found the stairs hard as I have Fibromyalgia and hyper mobility syndrome. The water pressure for the shower wasn't great, it took a lot longer to shower than normal. The bed wasn't very comfortable, we barely had much sleep and the little sleep we did get we woke up with stiff necks and back pain. The price for one night was more than what we expected.

Very good as always.
I couldn’t get the app to work so we just arrived at the hotel to book in for the night.
The welcome was nice but the young lady on reception didn’t have very good English we asked questions but she struggled to understand.
The room was a standard premier inn immaculate and comfortable.
This is a very basic premier inn for experience, I forgot a brush and they had no extras at all downstairs.
We were on the top floor but unfortunately there was only one lift working and the glass corridor that joins the hotel is really really scary.
We were in room 518 and the view was nice, triple glazing and the AC was lovely.
The shower was hot and the towels fluffy.
The parking is next door and very expensive.

We arrived at 02:30 in the small hours of Friday 26th to the warmest friendly greeting and biggest smile. This is what I love about Premier inns , the staff are fabulous. Then bid farewell with an equally warm and friendly goodbye. Rooms as usual very comfy, fluffy towels, spotlessly clean and the comfiest of beds. Breakfast at the Beefeater was amazing , cooked to order so piping hot, The waitress is a real credit with her friendliness and attentiveness. As one of the cheaper Premier Inns it was certainly one of the best customer service experiences I’ve had . Well done ❤️

I would avoid this place like the plague, theirs is a few friendly staff but not all. The hotel rooms stink like an ashtray. The food portions are questionable. The free WiFi is worse than dial up and I’ve not even started on the town centre which if you have the displeasure to walk through is far too close to the so called Premier ha inn!

Excellent service, comfortable room, very comfortable bed and pillows, clean and goof food. Very close to the train station, 20 min from city centre.

Having arrived after a very long drive, I was really grateful for the kind assistance from Fatima and Dagma in sorting out an issue with my room. They were both really helpful and professional. It was much appreciated.

The Staff were brilliant and very helpful. A very good atmosphere which made the stay more enjoyable. Would definitely recommend.

Arrived and checked in without any issues. Had a small problem with a noisy neighbour, but Tyresse did what he could to address it, which improved the situation. Good breakfast and clean room, so nothing to complain about.

Lovely place staff very friendly and helpful nothing was to much trouble very clean and tidy plenty of hot water tea and coffee as much as u liked

I booked two rooms and called the hotel twice after booking to confirm interconnecting rooms for my family with young children. Both times I was reassured, but when we arrived late at night we were given separate rooms. The receptionist was polite and apologetic, but it was disappointing that what had been confirmed in advance was not honored.

At breakfast, I also noticed the curtains and air conditioning unit in the dining area were very dirty, which didn’t give a good impression in a space where food is served. I’ve attached pictures for reference.

the young man on reception was helpful and welcoming. Looks nice from the outside. Corridors and bedrooms smell of cigarette smoke really bad so it was unpleasant to have my 2 children there. Other than the smell the rooms were clean. Breakfast was good at the Buffett.