Premier Inn Liverpool - Roby

Dirty lots of issues not addressed. Shower disgusting not cleaned lots of buildup resudue
Taps sink not clean. Dust on TV screen. No comprimise over refund.
Dirty public areas.

Stayed for 1 night. Usual premier inn stuff, all fine, except a couple of days later one in the party of 3 had bites.
Reviewed all avenues and concluded this stay was the only time the bites could have happened.
Wrote to premier inn to advise. They said “We are sorry to learn that bites were sustained during your stay and want to assure you that, at Premier Inn, we take matter of this nature very seriously.”. They continued saying an independent report was done and no bed bugs were present but when I asked for a copy of the report they declined to share it.

If not bed bugs, I still believe there was something found on the report for them not to share, especially when their apology said “We are sorry to learn that bites were sustained during your stay”, this portrays guilt in my head, like they weren’t surprised!

I wish I had read trip advisor reviews prior to booking because I would have avoided the location as others had encountered bed bugs before.

No compensation or refund offered. Very disappointed in Premier Inn and we have lost confidence with the establishment as a whole.

Arriving by train on a rainy evening the hotel was difficult to find, it is tucked away on a side street next to Lime Street Station, but not prominently signed or lit. A helpful local directed me. Once in the Reception area, I tried to use one of the machines to check in, but it was very slow. A staff member did come after a few minutes and checked me in at the desk. My room was clean and comfortable. However it was quite dark, even in daylight. The window was long and narrow, and at an angle in a corner. The refreshment box only contained two tea bags, I think there could have be3n more. I know extras are easily available from Reception, but this means trailing though the hotel corridors. The hotel location is excellent though.

I usually love a Premier Inn, but this stay at Liverpool Lime Street was a bit of a letdown. The bed was a little squidgy and not as comfortable as they usually are, and the blackout curtain didn’t fully close so the bright lights outside came straight through.

There was no iron in the room or an ironing room that I could find, and I didn’t have time in the morning to ask for one to be sent up.

Breakfast was also disappointing as the plates and cups didn’t feel very clean, the “warm” plates were actually cold, and so was the food.

The TV in the breakfast area was on a shopping channel, which felt like an odd choice (I get not wanting to put the news on, but surely there’s a happy medium!).

Finally, I was told I’d need to make a donation to their charity to leave my luggage, which felt a bit awkward — I didn’t have any change, and although the staff member did then say it was okay, it left me uncomfortable.

Overall, not the usual reliable Premier Inn experience I’ve come to expect.

Great location for central Liverpool. 2 mins from Lime Street. Quiet room. Friendly staff. Breakfast fab. Q Park parking nearby and 20% discount with Premier In value.

I’ve stayed here a handful of times when visiting Liverpool as it’s very handily for connections into the city centre. But on weekends when there is football/events in Liverpool, central hotels become very expensive - as was the case this weekend. Roby Premier Inn is a 5 minute walk to Roby station which is 3 stops/15 minutes from Lime Street.

This premier inn is an old country house - Derby Lodge - so not a typical Premier inn ‘accommodation block’ but a nice charming old building and which makes some of the rooms very big or characterful or both. If possible I would stay in an upper floor with a view of the rear courtyard. The bar/restaurant here is also larger than you would usually find in a generic premier inn. The breakfast however is - as elsewhere - not nearly as good as it used to be so we don’t normally bother any more.

There is lots of free parking at this hotel.

We stayed 2 nights. Our room (5) was on the ground floor. It was an older room which needed updating. We arrived/checked in very late which maybe why we got this room. It does need updating. The bathroom is showing its age and is tatty. Some rooms here have very good walk in showers, unfortunately this room isn’t one of those with a tiny bath with a poor shower over it. The bath isn’t long enough for a fully grown adult. But it is deep which makes stepping in/out trickier than it should be. It also has a shower curtail which does little to keep the rest of the room floor from getting wet.

I know this happens in other budget hotel but Premier Inn still come in and clean/make beds/ change towels and we put the sign in the door asking for it to be serviced and let reception know . But to no avail and after a long day in town we returned late to a room unattended and with wet towels left in the bath as they should be when waiting to be changed. The lady in the reception night shift was very apologetic but at that time of day there was little else she could other do than provide fresh towels. An offer of complimentary breakfast was made but didn’t fit with our plans already made for the next day.

This is a nice Premier Inn but I’ve had much better stays and far better rooms than this one. I hope that breakdown in room service is a blip and not a race to the bottom with other budget hotels.

This review started as a one star, whilst waiting at 4.15 on Monday with dozens of other quests for rooms to be available.
Once relaxed in our usual comfortable Premier Inn room and two days of interactions with incredibly pleasant and helpful staff we are back to five stars.
A basic hotel very convenient for the station, no city view but who cares. Well done hard working Premier Inn, Lime Street Station management and staff.

Very comfy beds, nice warm room, plenty space for parking, train station only 6 minutes walk from hotel, plenty pubs and restaurants on same road. Friendly staff. Negative- squashed chocolate under bed, should have been found if hoovered. Shower gel bottle empty in the bathroom. On the whole clean room. Breakfast good value and not bad price. Beautiful building facade.

If you’re planning a trip to Liverpool and want to stay somewhere that fully welcomes you, I cannot recommend this premier inn enough. The staff are warm, kind, attentive and very welcoming. The special attention they gave to my family and I, was second to none, recognising our difficult circumstances and reason for travelling up to this beautiful city.
Special thanks to Colin, who went above and beyond, the receptionist, barmaid and restaurant manager.
Great team!

Chose this hotel due to its proximity to the railway station as only visiting for a short time. Location is ideal of travelling by rail. Central to city centre for amenities/theatres etc. Slightly tucked away so noise from outside wasn’t an issue.
Upgraded to a Premier Inn Plus room but was far from Plus! Broken and cracked mirror, unpleasant odour lingering in the bathroom and shabby decor/maintenance. Thankfully the bed was clean and comfy!
Reception was very busy and my schedule didn’t allow me the time to complain and change rooms. Had I been staying longer I’d have persevered in the queue and raised the issues. Similarly at check out I had to jump to self check out in order to beat the long queue and catch my train. Having almost always chosen premier inn for solo trips due to their comfort and uniform standards across the chain, unfortunately this time the hotel fell short.

A wonderful experience during my time visiting. A wonderful welcome at reception. Check In was a breeze. Picked my time for dinner. Dinner was a great experience. Staff were excellent. Food was delicious and good quality. A good night sleep. Followed by a good breakfast in the morning. Good selection available. Perfect walking distance from Lime Street Station. Would definitely stay again.

Shower try drain was blocked. Bed side lights didn't work my son had to use my wife's mobile phone light as a night light. Reception charged us the wrong breakfast deal £27 for coffee and cornflakes.... DONT THINKS SO! Weatherspoons around 1 miles away get a full English for and unlimited coffee and jucies for a family of 3 £24 now that's better. The staff was more than happy for us to go else where. And best of it the manager was listening and even let a customer go elsewhere very professional of a business. Staff need a bit of training on customer service at reception. Room wasn't ready till after 5pm when we arrived at the room the staff was cleaning and getting it ready so we had to go back down and wait in the bar for 30 minutes.. would I go back? No not really.

Clean comfortable rooms in an ideal position for Lyme Street station and The Empire theatre. The outside area leaves a bit to be desired. Watch out for broken glass as you approach the hotel! Some staff are lovely and friendly. Particularly the breakfast chef and a Scottish chap called Alistair ( I think!) A nice area for a drink at the end of the day/evening, if you can find someone to serve you! Breakfast was lovely.

We stayed at the Roby Premier Inn for two nights as a base to see some of the sights in Liverpool. We chose this hotel due to its reasonable price and location and free parking too. Staff were very friendly, the room was clean and equipped with all the essentials. Bed was comfy and it was nice and quiet. The grounds of the hotel are lovely...really pleasant to look at whilst in the restaurant. The breakfast was excellent and our waiter was really efficient and pleasant. The only thing that could be improved perhaps was the water pressure in the shower and toilet, but it was adequate and may be partly down to the age of the building. We ate one evening in the restaurant which was very good. The other evening we ate in the Greek restaurant called Steki in Huyton just up the road which was amazing. We wouldn't hesitate to recommend this very reasonably priced hotel to anyone wanting a base to explore Liverpool.

We stayed here for 2 nights on a wee trip to Liverpool a lovely hotel with lovely staff that couldn’t do enough for us. they were all so friendly. We had breakfast 2 mornings and dinner both nights and it was really lovely Chris Holly and lily were lovely as was the rest of the staff. Hotel was very clean and beds were comfy. We would highly recommend this hotel and we can’t wait to our next visit x

The greeting at reception set the mood for my stay, not welcoming, no eye contact very matter of fact. Then the route to my room involved going up in a lift along a corridor through a couple of doors down some steps up some more steps through an other door and then down some more steps. The room its self was fine but there was a lot of noice, people in the room opposite seemed to be having a party. I asked them to keep the noise down but they took no notice. Given the frosty reception I had received I didn't feel inclined to report the noise disturbance. I paid £5 for upgraded wifi but this stopped working at about 10pm it should've lasted 24 hours.

The staff were efficient and friendly but the breakfast was very disappointing. My continental option was very limited and basic. No cheese or meats available or tolls. There was a gluten free bread options but limited to how many slices you wanted, the cooked breakfast was poor quality and small. The. building was tired and needed redecorating. Skirting boards were scuffed in the dining area. The ceiling was noisy from the upstairs room better sound proofing is required as the floor boards were squeaky.

We have visited here loads of times.
The hotel is looks abit tired now.Wall paper coming off in the dinning room.
Most of the staff was lovely .They were a couple on Friday night very rude .
I asked for a packet of cheese and onion crips which was on display.
Got told I couldn't have any due to not having any in Stock.But when I asked for the ones on the shelves I got told they where out of date.
False advertising comes to mind and they shud be put in the bin
The room was lovely and the bed was comfy.

Expensive for what it was! The location was very handy but I still can’t work out why it cost so much. Don’t be fooled by parking in the “recommended” QPark as there’s a shopping centre car park just opposite the hotel that’s open 24 hours, more handy if you have a lot of luggage like we did. The bedroom clearly hadn’t been cleaned very thoroughly as there were two drinks bottles under the bed, and an odd-looking stain on the carpet under the desk. Whilst the service was excellent and the continental breakfast was fresh and tasty, I still can’t work out why it was nearly £200 for bed and breakfast!

A wonderful location, right opposite Liverpool Lime Street Train Station, so only a short walk with our suitcase. Also well located to shops, bus stops and places of interest. The place itself is very clean, staffed by very helpful people who help make the holiday special. We slept well too!
The breakfast was tasty, very good value and there was plenty of selection. We were pleased that we made the decision the book breakfast.