Premier Inn St. Austell

Équipe au top , chambre paisible

St.Austell is perfect to reach all areas of Cornwall. The room and bathroom clean. So quiet, peaceful & the bed just the best!! The blackout curtains did their job, long peaceful sleep!! Reception staff so friendly & welcoming.

Stayed for Halloween weekend after being at Thorpe park for fright night.
Lovely stay easy to get to and lovely staff.

My daughter left her teddy bear and after speaking to Gina one of the staff members she helped return the bear.
My daughter was very happy as Gina sent pictures of the bear eating breakfast and sitting at the reception which my daughter loved.

Gina is a very kind compassionate member of staff and went above and beyond for us.

Great location for the Eden project and Mevagissy and surrounding areas. Sea views from some of the rooms. Staff very helpful and friendly.

Fantastic stay as usual , Pam 5 stars so helpful and friendly nothing is too much trouble , we wouldn’t stay anywhere else .

We stopped off at the primer inn spitfire to see some family on the way back home. Although there was no restaurant (Due to a big refurb of the restaurant and other rooms being built) that didn’t stop staff being excellent and professional.
We checked in with the receptionist Libby who straight away told us to validate our parking, so that we didn’t forget and fill us in of the refurbished and what they had in place as substate. Libby was able to tell us a list of recommended dinner restaurants that we could try close to the hotel as well as in the town of Stafford. In the morning a complimentary continental breakfast was offered which included fresh fruit, pastries and that all important coffee machine. Libby was so professional and friendly when we checked in. The next morning we saw how other staff members were the same as Libby, the room cleaners were all cheerful and polite as we passed in the corridor saying good morning and the rooms were a credit to the Room cleaners, the bed and bathroom was comfortable and clean, some walls needed touching up with paint but the room was great for what we needed.
The lady on the desk in the morning was attentive and kind helping my husband with the coffee machine, and making sure we had everything we needed for the long journey ahead . We’d have never stayed at the primer inn spitfire before, however when we’re next down to see family or friends or need to break up a journey, we’ll plan it so we can stay there again, get a great night sleep and see how the refurbishment turns out.
Thanks to the staff for making a stop gap friendly and comfortable.

Propre , spacieuse. Bon restaurant et literie confortable

I have already done a review saying how great you all were at the Carclaze Premier Inn, Treverbyn, St Austell.
In fact, I wrote a poem for all of the staff there, and they put it on the wall in a back room
I was not well for my entire 8 days there, sadly.
Thanks again to all of you for your interest and care.
Barry Watson. ( Arrived on the 25th September)
AKA " Baz the poet ) !

The online check-in process at this Premier Inn is, quite frankly, a waste of time. You’re encouraged to check in ahead of your stay, but upon arrival, you still need to rely on the physical machines in reception to issue your key card. The problem is, like most Premier Inns I’ve stayed in recently, these machines rarely work. You end up having to ring for assistance, wait for a staff member to appear, and have them manually produce a key card for you. The whole “online check-in” becomes completely pointless.

After wasting around 20 minutes just to get into my room, I decided to head down for a drink at about 5pm. There was no one at all in the bar or restaurant area, and no staff in reception either. In the end, another guest pressed the buzzer for help. When someone eventually appeared, I asked if anyone could serve at the bar, and was told the staff member was “on the phone in the office.” I waited another 10 minutes, went back to the same person, and miraculously, as soon as he knocked on the office door, the call had apparently just finished. I was finally served, but the experience was slow and unwelcoming.

The drink options were limited, overpriced, and the bar itself had zero atmosphere. The restaurant looked equally uninspiring, with expensive food that takes too long to arrive.

Then there’s the Wi-Fi. The free version is useless and rarely connects. The paid “premium” Wi-Fi is slightly better but appears to be routed through Singapore. This means that streaming services such as BBC iPlayer, Now TV, and Channel 4 think you’re outside the UK and block access.

By this point, I didn’t even bother trying to get help from the staff, as they were either nowhere to be found or “in the office.”

In short, this Premier Inn sums up everything that’s gone wrong with the chain recently: under-staffed, poorly maintained, and lacking in any genuine hospitality. Do yourself a favour and stay elsewhere.

The location was ideal. A very friendly atmosphere. Room was very comfortable. Good value for money and very clean. Noise level perfect 👍

A very clean ,quiet ,convenient premier inn ,breakfast was plentiful,hot and a reasonable price ,also had a takeaway pizza which again for the price was fine ,bit of a kerfuffle using the auto check inn as qr code wouldn’t work and staff weren’t about but all sorted in the end ,would return if in the area again

Check in was easy, room comfortable and the bed was fine. Decent shower as well. Meals are in the pub next door. We only had the breakfast which was good, but best get there at the start as it does get busy. The WiFi was poor, I'd paid in advance as I didn't know what connectivity was going to be like. Mobile 5G is strong, so I don't recommend the WiFi. The loo roll dispenser doesn't give much of an indication of how much there is and we must have been given about five sheets between us. Easily resolved but shouldn't really have happened.

Great location for visiting St Austel and surrounding areas. Hotel was very convenient, clean and friendly staff. Nice pub next door and a lovely cafe just across the road

Stayed for my 2 daughters to go to Thorpe park for Halloween and took my mum to Hampton court palace
Brilliant location as train station 10 min walk all shops and eating places nearby
Excellent stay breakfast was good with plenty of choice
We had the £26.99 meal deal the steak and chips was very good and you can choose an alcoholic drink and starter or dessert and get free breakfast so definitely worth doing
Comfy bed very quiet in our room 335 no room problems at all

Stayed with my 9 year old son just for one night . The hotel and staff were the usual good standard i have come to expect as this was my first visit to this particular Premier inn. I dont usually write reviews but thought i must highlight what an asset the manager ( I think she was the manager , looking at the name on the receipt Jodie ) of the restaurant is. Although it was very busy and she was rushed off of her feet , everything was done with a smile and nothing was to much trouble for her. Even finding the time to advise me and my son on our dessert. The food was of a very good standard and no matter how busy it was getting there was not a long wait , our food was delivered hot and freshly cooked and everything seemed to run like clockwork. In this day and age where people seem to be quick to complain i think she deserves a pat on the back for being such a hard conscientious worker and making the whole evening such a pleasurable experience

Stayed for 3 nights over October half term. Check in was quick the staff were really friendly and informative. Make sure you enter your car registration number at reception. Rooms were clean, a good size and temperature. The beds were so comfortable I had a great sleep. The shower was powerful with big towels and shampoo etc was provided. Location great for site seeing. We visited Landhyrock house, the Eden project and went to Truro on the train from St austell train station which was just under 2 miles. I was surprised how nice this hotel was and the restaurant was just next door and we had a great experience there too. I would definitely recommend and stay here again.

Family rooms are not accessible for people with additional needs bed so tight together, unable to walk between them they can only access them from the bottom or climbing over them all

Dropped the teens off at thorpe park and headed to the premier inn where id arranged an early check in for myself. Parking is pricey, couldnt see any discount for blue badge holder but handy as just round the back of hotel. Amazed at how central a location this is . Friendly, helpful, smiley staff. Loved my room on the 4th floor with views over the posh shopping centre and planes flying by. Spotlessly clean. Nice selection of teas coffee, chocs, bottled water from v cold fridge. Nicely laid out and modern decorated room with very vivid flatscreen room. Wing chair and footstall and side table made a cute little lounge area although the chair seat was very hard and not cushioned. I had a such a blissful day relaxing there . When i came back from picking teens up from thorpe park the car park was full but luckily i found a side road not too far away . The teens loved their room too and commented on how comfy their beds were , they said it felt like they were floating. Good breakfast in the morning although they kept running out of eggs! I would definitely return here

Excellent, clean, comfortable, quiet.
Breakfast was fantastic .. fresh and well stocked, in a very pleasant breakfast area.

The staff, in particular Jayne, Emily and Kim couldn’t be more helpful and accommodating. Excellent stay.

Thank you!

Brilliant customer service from Tia on reception after confusion with our room. We had arrived from a 4 hour journey so was pleased she was so efficient and helpful.

All staff friendly, food replenished often at breakfast and overall great service.
As usual very comfy bed!