Premier Inn Leeds City - Elland Road

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Cleared the hot breakfast buffet away when i arrived at 08.45 for my breakfast booked for 9am. Coffee machine out of order. Called last orders at the bar in the evening at 9.30pm and closed at 10 pm. Ridiculous. On arrival the room was cold ,no heat in the room. reception gave me an oil heater to plug in,

Fantastic hotel and Sharon on reception was brilliant. So friendly and helpful I would strongly recommend. First time staying here and will certainly book here next time I sm here

Rooms dirty and smelly. Water kept leaking from somewhere in the bathroom causing puddles. Had to ask to have the sheets changed because stained. Cleaner don’t do anything. Mugs were not changed so we had to ask the grumpy lady on reception for more. Very rude stating we should have 4 people in a room when it was a family room booked for 2 adults and kids. Everything was too much trouble. Breakfast was cold.

Stayed here while working. Had a really long day but as soon as I got here I was greeted by Jamie he was amazing! Helped me check in and showed me where I’d be having breakfast, couldn’t be more helpful. Would definitely recommend staying. Thankyou Jamie.

Did what Premier Inn are good at - a convenient place to stay for a one night stay. Easy parking; comfortable bed; decent shower; attentive staff; good breakfast. Thank you - will certainly use Premier Inn again.

Excellent stay at Premier Inn Lancaster! Thank you Sue (duty manager on reception) for such a welcoming and efficient check in.
The room was spotlessly clean and beautifully comfortable. We slept soundly after a long hard journey.

The beds are as good as ever and we had a good night's sleep. Staff too are friendly and helpful. However the room itself, carpets and upholstered chair, lowered baths and toiletry bottles were looking decidedly shabby. We have been using this hotel on and off for quite a few years and although they have changed the communal areas, some effort needs to be put into the rooms.

I was blown away by the professionalism and kindness of each and every member of staff! Very lovely place to stay and everyone is very helpful and friendly.

Brilliant, friendly and extremely helpful staff.
Great room. I will always use this premier inn
when in this area.
Thank you guys.

Absolutely brilliant stay. Food was amazing. Rooms clean and comfortable. Staff friendly and helpful. Will certainly stay here again. Small charge to use car park but being close to the stadium i understand why.

Lovely hotel, very clean and tidy. The halls were very quiet, with the windows shut you couldn't hear any traffic or outside noise, the room had black out curtains and the bed was very comfy so the sleep was amazing! The room we had was a premier plus so had a mini fridge, coffee machine, kettle, tea bags/coffee/coffee pods etc. Also had a TV so we could have easily hibernated for the week! We had breakfast each morning at the onsite pub place which was so nice, and we had an evening meal there too on one of the nights which was nice pub grub but they had lots of different options on the menu, I just really fancied some classic pub grub. Staff were all very nice and friendly. Just a perfect place to relax and recuperate.

Arrived a little early and had to wait to 3pm to check in woman said rooms were ready but its a strict 3pm policy unless you pay £15 would not pay £15 to enter the room 20 mins earlier which then causes a big queue to check in a the most smallest desk as the self check in queue was just as big and slow . Room was spacious for a family but we had no cold water all taps were running just hot not good when you need to make drinks so had to keep going to reception for them to give us cold pints of water . £5 to park the car for 24 hours worst premier inn I’ve stayed in with such miserable un friendly staff

Warm welcome from Jamie, clean and very friendly, next door to a pub which do lovely meal! Very comfy beds and nice shower! Really relaxing!

Room 107 very tired bathroom. Toilet not properly fixed to the wall so wobbles about with every movement. Silicone seal all around the floor completely away from the wall. The floor had big dips in it where it was clear there had been leaks or water damage.

Exceeded our expectations. Great value for money. One of the more modern premier inn's we have stayed at. Staff were very friendly and helpful, room was clean and comfortable, can't complain.

Car parking was easy and a big car park, not far out the city centre.

Located a fair stretch from town we were worried we would find this unconventional. However, the friendly staff gave us a map and told us about the park and ride bus. So we left our car at the hotel, safe, and caught the bus which is every 15 mins into the city. This saved us battling the one way system and a huge parking cost. So a great start!
breakfast was great as always, room was really clean and we had no disturbances through the night. Good value for money and the staff went above and beyond to make us feel comfortable. The atmosphere was friendly and we are already looking to rebook.

Exceptional service by Kelly who was highly professional when l nearly pass out with diabetes. She looked after me provided a drink and a banana to get my sugar levels up while she also attended to other guests checking them in . Everything was clean spotless and the food was top quality. Good team work with the staff helping each other
Would definitely recommend it’s the best Premier Inn l have ever stayed in .

Fantastic staff at this hotel make a dated site a pleasurable experience. Thanks to Bill and Sue help was always at hand In fact all the staff we met were wonderful. Many thanks

Stayed at Elland Road as it was the nearest option for the Leeds United game.

Bar was busy but had a really good vibe to it. Staff were really friendly and the room was spotless. Will definitely return when I next see Leeds play at home.