Premier Inn Manchester Trafford Centre Nth

I've spent some money in PI's in the past. I liked their attitude, the beds are always comfortable, there's a level of OK about them.

Arriving at the hotel, it was disheartening to see i was next to a demolition site, literally just piles of brick and rubble.

This time, I was charged £15 to check in at 2pm instead of 3, even though the room was ready. It was the same room, they didn't have to do anything to warranty the additional cost, it's just greed. This new approach is a bad colour on the company.

AFTER I was charged the fee and given my key, I was then told the heating was broken so there was a portable heater in my room. It was end of November in Manchester, so the cold and miserable rain were significant. It took hours to heat that big room up with a miniature portable radiator.

Really bad experience, definitely switched me from PI being one of the first places I'd aim to stay, to only staying if I can't find anywhere else.

Stayed with some friend celebrating my Birthday. Compared with other premier inns that I have been this is a little in the old fashion site but it was clean and had a lovely staff asking us all the time if everything was fine. No too much spare to park the car in front the hotel but more avalible next to the pub.

Good value for money you get good sleep and the good shower, friendly stuff with Daria which says hello every morning @the coffee shop

Having used Premier Inn as my go to hotel, this one is deeply disappointing. Please if you get room 101 ask for another room. This hotel is tired, I actually do not know how it is a premier inn. Paper thin walls, we could hear the noisy next door neighbours use the toilet, walking about their room, in and out of their room, honestly the worst experience ever. Just back and honestly had the worst sleep due to being beside the main corridor doors. Our room had curtains hanging off window, bedside light not working, the skimpiest shower curtain . To top it off after having very little sleep I go for a shower and only 1 bath towel provided when there is two guests. When I checked in the night before there was a man at reception stating this also, I did not think to check that night. Wish I had.. so as you have probably guessed I will not be back.

Great value for money hotel. Very good location for access both into and around Manchester. Easy to find. Rooms clean, tidy and well equipped. Very quiet overnight even when the hotel is very busy. We had stayed in the hotel in April and in exactly the same room. Obviously maintenance is high on Premier Inn's priorities as the room had a few minor cosmetic issues back in April which had been remedied by the time we returned - always a good sign. Will definitely be back again.

Had an amazing stay at this hotel. Room was in great condition. Rochelle was super helpful and made my stay one to never forget. She’s a superstar!

We love this hotel, used it a few times now. Clean, great location to Bowlers and Trafford Centre. Food and service is excellent. Olivia was the best team member there. She was amazing 👏. We have already booked for next year

Good location and easy enough to get into central Manchester and young man on reception Charlie was helpful and interactive when we needed advice.

typical Premier Inn, you know what you are getting. Was very disappointed there are no EV chargers in the large, free, car park where at least 10 EV 's were parked.

We had an uncertain length of stay due to husband being in hospital. We had booked the full week but one night in the middle we would have to move to another hotel , not ideal. Rosie understood the problem, called when we were out for dinner before going into hospital and said they had a cancellation and she would hold it for us. On our return she put that cancellation into our name, she also ensured the whole stay was in the same room.
A difficult stay was made so much easier with the help and positive attitude of Rosie. I hope the manager takes note of this and gives her the credit as it is due. Thank you Rosie for making our stay so much easier.

Came over from Ireland for my daughters birthday. On arrival we had early check-in and we were greeted by the Manager Lucy. We had an eventful trip over and were wanting to get checked in & relax as soon as possible before taking our daughter out fir her birthday surprise. The manager said she would just be a minute and went to check our room was ready for us meanwhile there was another member of staff (I think her name was Nicky) who engaged with us & occupied our daughter whilst we waiting for our room. The room was ready for us, on arrival in the room I was pleased surprised by the high standard of cleanliness as it was our first tike staying at a premier inn. As we were ptepareing to leave the next day, we bumped into the housekeeper from the day before who immediately engaged with our daughter & asked all about her birthday surprise which we found very endearing that she had remembered us and also taken a minute out of her morning to ask about her about it all. Overall our stay at Premier inn North, was comfortable, enjoyable & from our experience the staff I engaged with were extremely helpful, friendly & pleasant.

Stayed here few days ago and had great service from the lad in the evening asked next morning what his name was so Thankyou to Chris! We would stay here again, the breakfast was nice and room very clean. Did get hot inside but was a fan in the room so didn’t bother us too much! Thanks again

Room was great and Charlie was great too. Very helpful and lovely to talk too and the buiscuits were a nice touch ! All the other staff were really nice aswell.

I stayed here in a family room the night before a flight. There’s plenty of parking and check in was fast. Our room was on the ground floor and facing the main road. We found it quite noisy with the road noise. Also the room was so hot and we couldn’t open the window, otherwise the road noise would have been even louder. Sweets were left for the children, with a little note from the staff. We thought that was a lovely touch and the kids loved it.

The pub next to this premier inn is closed and it looks like it’s being refurbished. There were workmen etc, but we didn’t hear noise from that. There is no breakfast buffet, instead there was a van in the car park selling food and drink. There was hot breakfast food, continental pastries and hot drinks. The prices seemed reasonable, but we didn’t use it.

Overall, the location is good, just 10 minutes drive to Manchester airport. But we found the room temperature and the road noise disturbed our sleep. So we didn’t have a very restful night.

Stayed recently celebrating our wedding anniversary, when we got back to the room we had been left a box of chocolates and a card from Lucy which was such a nice gesture will definitely stay again

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I had an excellent stay at the Premier Inn! From the moment I arrived, the staff were incredibly welcoming and friendly, making check-in quick and easy. The room was spotless, with a super comfortable bed and everything I needed for a relaxing night’s sleep. The location was really convenient, and despite being close to amenities, it was quiet and peaceful inside the hotel. Breakfast was a real highlight too – plenty of choice, freshly cooked, and great value. Overall, the service, comfort, and quality were all outstanding. I wouldn’t hesitate to recommend Premier Inn and will definitely be staying again!

Tired and noisy hotel.
No food or drink - only from a vending machine or inedible breakfast van. Breakfast roll was cold and no oat milk. It would have been easier to put into the vending machine.
Room was too hot and very few plug points.
Spent more time up and down to reception to get milk and tea bags

Stayed here for a weekend and first impressions of hotel outside was not good. Very rundown and grubby looking.
Staff were all very friendly and helpful. Food was good both at breakfast and we had 1 evening meal there which was also very good. Reasonably priced for food.
Not so good points were there was no air conditioning and room was so hot and stuffy. There was a fan but it wasnt much good. Only 1 bath towel for 2 people for the 2 nights we were there and it wasnt even changed for the second day.
For the price we paid I wouldnt stay again.

All I can say is, James James James !! Whilst the gent at reception was struggling, his manager came over and was so gentle and kind to both the staff member and our family. Whilst you know what you’re getting room wise with a Premier Inn, what I wasn’t expecting was a masterclass in staff motivation and training. As a former worker in hospitality it is wonderful to whiteness a manager care so much about both the guests and his staff who were struggling. So welcoming and so kind and would definately come for James again.

My stay at the Premier Inn was perfectly fine until I got a fine for parking in the Premier Inn car park overnight! One of the reasons I chose this premier inn was the website stated ‘Free Parking’. No-one asked me to register my car when checking in so I had no clue you had to do that and was shocked when the fine landed through my door (£57 if I pay immediately or £95 after 14 days). When I rang the hotel to ask about it I was told they’ve just introduced the parking charges a couple of months ago.

Change your website Premier Inn so it is not misleading stating ‘Free Parking’ when it isn’t, and ask your staff to tell customers to register their vehicles when they’re checking in! Signs in the room would be helpful too incase customers arrive when reception desk is unmanned.