Premier Inn Gatwick Crawley Town West

clean hotel, well oiled staff plenty of breakfast.

This is the worst Premier Inn we've stayed in.

It was 3°c outside when we checked in, the window in the room had been left open and the main heating doesn't work so they've left a small plug in heater in the room, which having been on full for over an hour now still hasn't heated the room.

The food in Thyme was very disappointing, the first time we've ever had an unenjoyable meal from a Thyme. The flavour was cooked out of everything, except for the chips, they could've done with being cooked properly. The service was slow, despite being a very quiet evening in there.

The smoking area has a wall mounted ashtray that looks like it has never been emptied, there's cigarette ends all over the floor as its overflowing.

The room is a bit rough and ready for a Premier Inn and not as clean as we're used to but the bed is comfortable as expected.

Only 1 small towel provided which isn't enough for the floor, hair and hand drying.

We wouldn't stay here again.

Easy check in, with friendly and helpful staff on reception. Good dining experience, with a perfectly cooked steak by Maria the Chef.

Stayed here for work, Abby on reception was very kind and helped me with my booking as i booked Rainham London by accident. All round good hotel and friendly staff.

The hotel was clean and quiet with the check-in and checkout as easy as it could be. The room was clean and very comfortable with a good bed and bathroom. It was an ideal overnight stay prior to flying from Gatwick South Terminal.

Had a lovely meal in the restaurant. Ana , Trago and luke were so friendly and helpful. And Trago made us laugh so much 👏👏👏

We stayed for two nights at the Premier Inn Gatwick Crawley Town West with breakfast included. The room was clean, quiet, and comfortable—nothing fancy, but perfectly fine for a short stay.

Breakfast was good, with a nice selection and a well-cooked hot breakfast that was served quickly. Overall, it was a pleasant and straightforward stay with everything we needed before travelling on.

Check in was smooth and Ana Maria on check in was really friendly and made the experience very easy, would definitely recommend

DO NOT STAY HERE IF YOU ARE PLANNING TO SLEEP BEFORE AN EARLY FLIGHT ON A FRIDAY NIGHT. I usually only review places when I can be positive but I have to warn others that this is right next to an events venue so there was really loud (booming bass) party noise until midnight. The hotel is clean and has everything you expect in a Premier Inn. The staff are really nice but when we asked to move rooms they said they were full. When we asked to be moved to a nearby Premier Inn they said it was not possible but gave me a number to ring for a refund afterwards. Premier Inn guest services refused to take any responsibility as they say that under their terms and conditions it doesn't fall under their good night sleep guarantee. So yeh, don't stay here on the weekend if you want to sleep.

Sad hotel, needs a major refurb. The room was noisy until the early hours. No air conditioning, heat only. The car park signage is nonexistent along with car park lighting. Leaving in the dark was difficult as there were no signs to the exit at all. When we spoke to reception about the noisy room and asked to be moved we were told they couldn’t move us and handed us a website address so we could complain. That wasn’t very helpful as we needed a good night’s sleep, not a website address.

Overnight stay (park and ride to Gatwick).
It’s a Premier Inn so rooms are what you would expect, perfectly fine for what we were using it for, though it could use a refresh in parts.
That said, incredible staff. Tiago and Casey were running reception, the bar and the restaurant by themselves and despite being stretched, they couldn’t have been more friendly & helpful. People make customer service and they absolutely did.
Tiago made us feel like we were staying in his personal guesthouse, not a massive, value driven chain hotel and Casey likewise.
If an Area Manager or Premier Inn executive is reading this, whatever you are paying them, it’s not enough.

Dreadful stay. Might have been in the next room. No sound proofing so heard everything, snoring and walking about all night. Only 1 towel in the room fir both of us and only thing available to eat at 11.30am early check in was a packet of crisps.
To finish it off the taxi service provided at the dedicated reception phone was 15minutes late!
Tip- use Western Cars they're much better!
Won't be staying here again.

Staff member outstanding but the hotel and rooms need a little bit of love and attention updating, cleaning routines we are guessing are being rushed and bits being missed.

At breakfast service, we have to report that Sabina is probably the best staff member we have ever encountered at one of your hotels in over 30 years, Friendly warm personal and professional very authentic great customer Interaction, outstandingly perfect in every way.

We wanted a hotel within walking distance of Gatwick as we had an early morning International flight. The Premier Inn was perfect - it was literally yards from the Sky Train (between the two terminals) station and the price didn't break the bank. As ever, a decent, clean room with a suburb bed and decent pillows.

We walked less than five minutes back into the South Terminal and had a great dinner at Giraffe which is handily before security. All in all, a great start to our holiday.

Stayed with my partner and 18 month old. No mattress provided in the travel cot. Said its company policy not to provide them. This was not stated when booking or on the confirmation. This needs to be much clearer. Not sure how making a makeshift mattress from a duvet and towels is safer for my little boy than the actual mattress. Advice note given from the hotel says not to use any other cot mattress not designed for that specific cot…!! Yet they don’t provide one!

We won’t be back with premier inn if this the policy. Ridiculous when every other hotel we’ve stayed in can provide one.

The location was great The receptionist Lea - Ann was more than helpful and provided us with all our needs above and beyond the call of duty
The atmospher was good, the room was superb, the value was good, the cleanliness was excellent, the noise level great, but unfortunately the service in the restaurant at night was slow, the drinks expensive, and the food not hot and that spoilt the whole stay

We arrived at 11pm to check in, rang the doorbell. No one answered. Another guest had to let us in and only then did the night receptionist appear from a back room to check us in, there was no way he hadn’t heard the doorbell.

Lift was broken, there was no mention of this before check in just a key card and ‘you’re on floor 2’. The receptionist didn’t even deign to tell us what way to go to find our room, so I asked which way and he pointed to the lift that said out of service, I asked if there were stairs and he just pointed again - they’re behind a door out of sight from reception.

The carpet and headboard in the room had dirty stains and the bathroom needed TLC, the bath panel was water damaged and hanging off and the sink plug hole was filthy.

I’ve never had a bad experience at a premier inn but this was pretty shocking. We checked out around 6:30 in the morning and there wasn’t even anyone around on reception to give feedback to, just an acrylic key drop box.

Nobody at reception for ages, was given a disabled room when I am not .

Very comfortable stay. Clean hotel and lovely room. Requested ironing board and was surprised that it was delivered so quickly. Would definitely stay again.

Great being so close to Gatwick, free parking, easy check in and out, nice pub next door. Really comfy bed and duvet. Very clean hotel, and very quiet too