Premier Inn Tonbridge North

I think the only thing that lets Tiverton Premier Inn down is the car parking. The multi story is accessible but is costly.Also I was stung by having a parking permit stuck to my windscreen.This was because the ticket machine at 10.30 decided not to issue a ticket after an attempted payment. Consequently an over zealous park attendant stuck a notice on my screen at 7.0am.Not impressed so I think Premier Inn needs to have an agreement with Mid Devon Council about resident stays.

Staff was very friendly and welcoming. The check in time was nice and quick and had no issue in doing so. When arriving at our room, we was very satisfied how clean the bedroom was, as well as to how nice it was. The bed was comfortable and the bathroom was very clean.

Arriving early in Tiverton today
Vanessa went the extra mile, helping to check me in early which was needed after a long drive

Centrally located. Room was clean and comfortable but general areas were poor with check in machine not working and lift broken

Hotel and staff were great. And room prices very good.

BUT THE PARKING IS APPALLING.

£16 to park over night in the multi-storey. Cheaper if you can park in one of the small number time limited spaces outside the adjoining council office, or a few hundred yards down the road (not great when it’s raining!!). But that requires a lot of moving from place to place, in and out of Waitrose car park for 2hrs etc. to comply with length of time your allowed to park.

We would come again, but now more aware of the VERY limited or costly parking arrangements. All are shown on the web site, but who reads that. We don’t. 🥴.

Highly recommend this hotel no problems staff extremely welcoming and nothing to much trouble hotel is amazing clean you can’t fault this hotel at all and food is fantastic and excellent value for money can’t wait to go back for Christmas

The hotel was clean and tidy and the lady at reception polite and helpful. The room was clean and tidy. The towels supplied were ample. Having the shower gel and shampoo supplied was great. The coffee and tea facilities plenty.
Check in was easy and having early check in was great.
The only think is bring a bottle opener. The price was reasonable

Lovely Premier inn based in the middle of Tiverton. Friendly service quality accommodation and quality food.
Car parking fees structured so overnight parking is expensive believe as it a multi storey joined to the Hotel it could be subsidised by the local council for guests of the Premier inn.

Just a quick stop over for work, all team especially the reception were great! Rooms clean and comfortable will definitely if back in the area.

I stayed at the Premier Inn in Tiverton and was really disappointed overall — mainly because of the parking situation. Before 6pm you can’t actually pay for overnight parking, which is incredibly frustrating when you arrive earlier in the afternoon. You basically have to either wait around until 6pm, risk a ticket, or keep going back and forward to the car park. Completely unnecessary friction for guests and not what you expect in 2025 from a major hotel chain.

The restaurant also really struggled. In the evening they simply couldn’t cope with more than around 6 covers at a time — service was slow and they just looked overwhelmed. If you’re staying here, realistically don’t expect to just turn up and get fed at the hotel without delays.

Staff were polite — but the operational design is just not guest functional.

Just wanted to say a huge thank you to all the staff at this hotel for making us feel at home whilst going through a very difficult time.

The housekeeping staff were wonderful Janice and Anne on reception were very supportive and sympathetic as to the reason we was staying at this hotel and went above and beyond to help us feel at home and comfortable.

Wouldn’t stay anywhere else and if I could give 10 stars I would.

The staff at this hotel are some of most caring, compassionate and dedicated I’ve ever come across.

Thank you all for making our stay welcoming and helping us out where possible.

A credit to the Premier Inn team

Classing it as Tonbridge a little off the mark as it’s by the hildenborough town sign. It’s about a £7 taxi ride from railway station for info. Quickly checked in although later there was a huge queue. I had premium room and well worth it. Excellent facilities including pod coffee machine, upgraded bathroom with rain shower. Bed was very comfortable indeed. Quiet location.
Only prepacked micro wave style items available for breakfast as the restaurant next door closed at the moment. Not known when will reopen or if available for breakfasts.

Greeted most pleasantly on arrival and in passing while moving out in the morning: excellent staff.
Room also fine, apart from the absence of the free WiFi. Reception tried to help by providing the premium WiFi, which also didn't work in our room.
As they warn that cellular Reception is intermittent, you would hope that Premier Inn management would realise that good WiFi is essential here, but sadly they don't seem to have worked that out yet.
Management! You are letting down excellent staff.

​Ah, the Premier Inn Tonbridge. Where a good night's sleep isn't just a promise, it's an audition for a nature documentary! I was gently roused at the entirely reasonable hour of 02:30 AM by what I can only assume was a very exclusive, private party happening just above my head. Forget the gentle murmur of traffic; I was treated to the thrilling, stereophonic sound of my ceiling boards being aggressively chewed by my tiny, nocturnal neighbours. Their joyous squeals and furious scratching provided the perfect, rustic alarm clock, letting me know that their foraging needs were far more important than my commitment to a Hypnos-induced coma. Honestly, the nerve of some hotels, providing such an authentic Kentish wildlife experience free of charge! And since my internal peace was utterly decimated by this woodland rave and the possibility of sleep had vanished entirely, I decided to take the next logical step and check out at 04:00 AM. Who needs extra hours in that super-comfy bed when you can enjoy the invigorating silence of your car boot? It truly was an unforgettable, and frankly, unnecessary, character-building moment that resulted in a seriously premature, but deeply felt, farewell. My wallet may have paid for a full night, but my ears earned a VIP pass to a rodent rock concert.

Really lovely weekend break away.
Hotel was great with its own restaurant and fabulous menu, cooked and server by friendly and professional staff.
Our room was really clean tidy.
I would definitely recommend staying at this hotel.
We will be back in a few months.
So see you then, Reece and team

Has a lovely stop off on route to Cornwall. Such a lovely location easy to get to. Parking was a bit of a drama but wasn’t the hotels fault it’s a council car park which we knew before arriving. Staff were lovely and made our stay so enjoyable. Food for breakkie and dinner was lovely.

Really great hotel - lovely staff. Really helped e out when my shoe broke! Nice big room that was warm, clean and really well set up for getting ready for a night out/function which us ladies appreciate. Would definitely recommend.

We arrived to check in and the reception area was deserted. We looked for a checking in machine and there wasn’t one. We rang the bell three times and eventually a woman appeared who wasn’t able to check us in but said it was easy to forget to take the customer alert buzzer if you left reception. After 15 minutes a receptionist arrived and we were checked in. The receptionist was pleasant but unapologetic for the long wait. However it was obvious he was virtually running the hotel alone so it was hardly his fault we had to wait. We were given room 1 on the ground floor we suspect because we had luggage and there is not a lift. Unfortunately Room 1 is extremely noisy with the main door banging shut and people up and down the stairs at all times of the day and night. We were also woken again by a group of guests outside our room chatting loudly with their car engines running at 06.30 am. We went to breakfast assuming we would be provided with their usual buffet but it was just a snack counter with little choice.
Recently we have had to use two hotels from other chains and it is obvious Premier Inn are no longer the best value. Other Companies have plenty of staff, have very good restaurants and for the same price or cheaper offering much more i.e in one hotel two king size beds in one room with breakfast for £101. We have been using Premier Inns as a first choice for many years but that will not be the case going forward.

Came here on business and was served promptly and kindly, the receptionist Kritan was welcoming and friendly and the room was exactly as needed. Clean room, decent shower pressure, parking was handy and room service was spot on, with one of the staff (Izzy I think her name was) being very accommodating. Great value for money in a convenient location.

The staff were absolutely fantastic and couldn't do enough for you. Just a shame the manager wasn't so helpful. When the Wi-Fi code wouldn't work he just lunged a business card at us and told us to ring them as it was nothing to do with him and when we requested our room to be cleaned he told us we had to request this before midday and when I pointed out to him it was before midday we were politely told they only get cleaned on Day 6 of your visit.

Tegan who was shift for breakfast was absolutely amazing and even when she was rushed off her feet he just sat in the corner chatting to his mate and didn't even help. At one point there was no bread, croissants, muffins for anyone and she was desperately trying to get everything out for the customers that we actually stepped in and helped her out by topping up the fruit juices for her.

Not only that but even after her shift she ha to stay behind to put the Halloween decorations up and had to kindly ask her husband to help her so she could go home and guess where the manager was - you guessed it......just sat there watching her.

Overall the hotel was very clean and wonderful staff - but the manager needs to go