Premier Inn Chessington

Another Premier Inn that has gone downhill.

No parking next to the hotel or anywhere to drop off your bags. Road outside is blocked off and the hotel is covered in scaffolding.

Room was grim, dirty bedside tables which hadn't been cleaned, dubious mold and marks around the shower screen in the bath. Carpets with stains on them and the veneer peeling off the desk in the room.

Plus heating controlled from reception. You have to come downstairs and beg at reception for them to turn it up as they keep the temperatures low to save on heating.

Once upon a time Premier Inns used to be good and now they are run by a skeleton staff with little care for the customers experience. Will probably be my last time booking one as this is the third one I've stayed in this year that was sub par.

All staff went out of their way to provide a good service. Very helpful and obliging and could not have been more pleasant. A nice comfortable room which was warm when the heating was put on. Ideally situated in the town centre, breakfast was excellent and the meal deal was well priced. Sirloin steak could have been improved but that wad the only downside.

Great central location, lovely chilled atmosphere. The rooms were spacious and clean, bed was very comfortable. We ate there in the evening and at breakfast time. Delicious food, great choice. The staff were wonderful, fabulous customer service from reception, bar and restaurant.
Overall great value for money. Would definitely go back

Absolutely amazing staff here! Always made to feel very welcome. Top quality service!! Thank you guys!!!!!! 5***********

This Premier Inn is the worst one I have ever stayed in, no food available (even though the web site says they are and meal deals are advertised as you go in), thin walls- you can hear people speaking in the room next door. The rooms are also very small. I would recommend that anyone wanting to stay here look elsewhere.

Fantastic, good food, clean, very well located to explore the town. Parking recommendations very helpful, around £8 for 24 hours.

This Premier Inn is pretty grim. Rooms are very small and bathrooms are tiny, would not look out of place in a camper van. There are no power plugs by the bed (essential if you use a sleep apnea mask). Reasonably clean, I would use other Premier Inns nearby. On arrival we were told that the freezer had broken in the nearby Monkey Puzzle, and that they were only serving drinks. Presumably this will also apply tomorrow morning for breakfast. Ordered a takeout which was ok. Walls are paper thin, can hear a family having a heated debate next door. Not anticipating a good nights sleep, whatever they advertise.

Lovely room, amazing and friendly staff, good food. I would definitely stay there again as it isc1 of the best Premier inns that I have stayed in.

Hotel disappointing, it was freezing fan heated system, there is a thermostat in bedroom but this is overridden by reception. Good luck if you are staying when the snow comes, bring your slippers and a cardigan.
No heating in the bathroom- none at all no heated towel rail, it is 2025.
Had to ask for second time at 10.20pm to turn the heating up must have been 20 degrees they told me it was 22 I said it’s not my house is set at 22, and that’s warm.
Restaurant husband went and had to wear his coat it was so cold, food- cold mushy pea as my dinner was on the side for a while as they were still making my husband’s.

easy stay no problems - lovely clean room - nice shower - no bath

tv worked - a great nights sleep- Chesterfield is a great town with some traditional shops as well as the usual big shops on the trading estates

We was greeted lovely by Kerry at reception and was able to check in early. Kerry saw my birthday balloon and offered me a bottle of Prosecco . Everything about our 1 night stay was fabulous

Just left this hotel after a 2 night stay, chosen due to its proximity to Chessington World of Adventure, didn’t even think to check the reviews as we’ve stayed at so many Premier Inn’s before and always found them to be really good. Fool!

The outside of the hotel looks nice enough but that’s where it ends. The room was really dated with old fashioned furniture and duct tape holding things together. However, the bedroom was luxury compared to the bathroom…worst bathroom I have ever seen! Grouting and shower curtain all mouldy, missing overflow cover, dirty floor and a ludicrous amount of sealant holding the toilet in place - whoever did it must have used a whole tube!! 🤣🤣 It was so minging that I had to shower by candle light like Charles Dickens as I couldn’t bear to look at my surroundings!

And the soundproofing (what soundproofing!) - when people walked past the room it sounded like they were inside with us, likely not helped by the large gap under the door! The floor boards were creakier than in a haunted house - when people walked around upstairs the noise was terrible in our room.

So in summary, it’s worth staying here for Chessington WoA as it’s literally at the entrance, but only if it’s dirt cheap. Set your expectations first and consider removing your eyeballs!

Amazing stay, management team friendly and really approchable couldnt do enough for me. Sat and had a lovely meal in the restaurant and had a freindly natter at the bar too. Rooms were immaculate i would deffo recommend staying here. Ill be back new years!

A below-par Premier Inn. First impressions are not good, with the frontage covered in scaffolding and one of the two lifts broken and unrepaired during our stay.

Online check-in did not work, the check-in kiosk couldn't find our reservation with Name and Post Code, which usually works, requiring a dig into the emails to find the booking confirmation.

The bedroom is a standard Premier Inn style, though the bathroom had some mould around the bath and in the grouting. The shower couldn't hold on to a constant temperature either.

Parking at the NCP is expensive - £15 for the night and no pre-booking rates available, despite the Premier Inn website referring you to that car park.

If I were visiting Cheltenham again, I'd have a look at the Holiday Inn Express, which is close by.

One plus point - you're in the centre of town and a short walk to plenty of dining and drinking opportunities.

Hotel entrance is shrouded in scaffolding so not an appealing appearance and no explanation given as to why it is there. One of only two lifts in the hotel was out of action for the duration of our stay and was not being worked upon. Despite having paid extra for their 'superior' Wifi, the service was very poor or non-existant during our entire stay - this is the third Premier Inn we have stayed at in the last month and at each one the Wifi service was very, very poor. It is as if all Premier Inns are organised to prevent guests receiving an acceptable Wifi signal. On a positive note, the staff we came into contact with were friendly and helpful but there are other hotels in the centre of Cheltenham which may offer visitors better overall value for money.

After spending three out of four nights at this hotel and using the Premier Inn restaurant next door as usual, it was announced to me that the restaurant was only taking prepaid orders on the fourth night of my stay. This came with no warning from the receptionist (of which I only saw when I checked in and when asking about the pre-pay for meals after a wait) and no other way to easily get food on that night. They claimed that being short staffed was the issue, which I could have believed except they were in the same situation with numbers on the second night and only had a small delay with food from the kitchen instead of turning people away because they didn’t book a meal deal in advance and were refused to get them on the night. The hotel may have been fully booked but less than half of the tables were in use and much less than the second night of my stay.
Will not be choosing this hotel again as I like to know if I’ll be able to get food in the adjoining restaurants on the nights I have booked.

Awful experience, the worst premier inn we have ever stayed at. Musty smelling room as soon as we opened the door.
When you turn on the heating/ac the radiator clinks and makes banging sounds every 2 minutes. This did not settle down. Ended up turning it off at 2am. Ended up freezing as couldn’t sleep with the heating on due to noise. Dirty bathroom and general room is very dated.

The restaurant was a let down as well. We tried calling multiple times to book times for the meals but never answered. We emailed but didn’t get a response. We arrived at hotel after the chessington Halloween event finished, only to be told by Reception they had limited spaces left for dinner as they only had one staff member working but as we had paid for Meal Deal it would be ok.
At the restaurant the waitress really wasn’t very happy to see us and tried to turn us away. I said we had booked a meal deal and she offered to refund. I said no we wanted to eat and then had to wait quite a while to be served. We were the last people to be let in and everyone else got turned away.
The food was awful, undercooked pizza, raw mushrooms and soggy base. Nothing like the old Monkey Puzzle Beefeater which used to be here.
Breakfast we asked for some eggs, 20 mins later still no eggs and then the waitress came over and apologised and said the chef kept overcooking them. We ended up leaving.
Definitely do not recommend this place, such a shame as could be great.

Excellent staff - clean and well maintained. Despite staying over the races weekend and the hotel was full, we didn’t experience any drop in the quality of service.

We have stayed at many Premier Inns around the country, but Chesterfield Town centre is by far the best! The welcome from Kerry at check-in was great, a proper engaging conversation regarding the area, where best to eat etc. Our room was spotless, and very comfortable. Shower over bath with great water pressure. The restaurant and bar area are clean and modern. We had a great breakfast on both days, so much choice. The team are so friendly and kept the breakfast topped up and the tables clean. The location is perfect town centre with a safe 24hr multi-story car park over the road.
It was my birthday during our stay, and I can’t believe I was presented with a bottle of fizz and then to top it off a birthday card and a box of chocolates were left in our room from the cleaning team….thank you so much Kerry and all the team for making my day special.
This is an excellent run Premier Inn and would highly recommend to anyone looking to stay in Chesterfield. It was so refreshing to be around a happy team who obviously enjoy working in hospitality…thanks again all.

The location is perfect town centre and near m1 and trsin station
The rooms are spotless spacious and beds very comfortable . All our meals were very tasty and good portion size .
We were made to feel very welcome by all the staff nothing was too much trouble all looked very smart and anything we needed they were very obliging.
An excellent run premier Inn would highly recommend to anyone to stay they will not be disappointed.