Premier Inn Maidstone - Sandling

On arrival the parking machine (in hotel reception) was broken causing concern for the 15 day long stay period we required - the reception staff were totally ignorant and unhelpful of managing the concern with it being a car park management or “Horizon problem, not theirs!”
Although on research with having booked through Holiday Extras and by providing the VRM online this apparently removed the need for the machine (remains to be seen on our return)
The room had sticky blood or chocolate stains at numerous locations on the carpet throughout: the bathroom sink plug was permanently down and I couldn’t drain my shaving water, brushed teeth water and general washing hands water after ablutions! Really painful process…
Informed the receptionist on booking out and was met with hurumph and I’ll get a screwdriver to drain it. What, for every time I use it, came my return?!
Unprofessional and devoid of basic common courtesy.
On a good note ideally placed to the station for the short and cheap (return) journey to the airport departure
Very disappointing

I’d like to leave some lovely feedback for Melitta at Premier Inn Luton. She was incredibly friendly, welcoming, and genuinely helpful from the moment we arrived. After a long day of travelling, her kind approach and easy professionalism made everything feel so much smoother. It’s rare to meet someone who works with such warmth and patience, and she really made a positive difference to our stay. Thank you, Melitta, for being brilliant.

Needs a little tlc mattresses not upto usual standard but everything else was the restaurant next door although food nice service slow

Very friendly and helpful check in staff. Room was clean and comfortable bed. We stayed because we were flying out early the next morning and it fulfilled our needs greatly.

Lovely, friendly staff and exceptionally clean rooms and reception area. Ideal for families staying. Would recommend :)

Very pleasant experience, very friendly and speedy check in with Sri and the team. I stayed here on a business trip and would definitely recommend this hotel.

Was a lovely stay, very clean and tidy with lovely staff highly recommend. Very handy coming back from the airport and the staff went above and beyond to help.

We had a great stay before our holiday, the staff were great and rooms were very clean and tidy. I would definitely recommend this hotel!

I had the best hotel experience, there was a great young man who greeted me on reception he’s name was Ollie amazing customer service , anything I needed he helped instantly with no problems and a great big smile. My stay was perfect no problems or anything bad to say. Happily stay again without a doubt , many thanks to Ollie and he’s team !

One of the best Premier Inns I’ve stayed in for business, reception area was emasculate and welcoming, and the young receptionist was friendly and helpful throughout my stay. A great impression. I will be staying here when I’m on my travels again

Car Park Vandalism
Glass all over car park when arrived
Back to.car early morning rear window smashed along with 3 others.
Holiday ruined
Reception did not care and only comment was that the car park did not belong to them.
Police informed - common issue.
Needs to be made secure.
On a positive hotel was fine and staff at Beefeater were brilliant.

Me and my partner we were on our honeymoon. It was supposed to be the best experience as I've been to other premier inn hotels before but never was disrespected like this before. We came to the hotel on November 13th, we got our key so far it was all ok. The next day we asked the staff "in the morning" may I add it was around 9:30 am if we could have the room cleaned, which the reception bluntly said we cannot offer it as it was too late 🫩 apart from that we wished that he take a look at the sink because it was blocked, which he said he would do and put fresh towels for us. When the card we had in the room clearly said by 12 (noon) we have to tell them. Which was already upsetting starting the holiday on a bad note. We came later in at night and nothing was done we had to go down and bring everything ourselves and asked the receptionist again if he could make a note that we would like that the room is to be cleaned every single day. The 15th we came down to reception there was a women with blond her. She was a little rude but at least when we said we wished for the room to be cleaned it was done. From a 6 night trip it was only cleaned once. We told the reception staff 4 times that we wanted our room to be cleaned and they all laughed directly in ours faces. You clearly have management problems of you can't even communicate properly. On our last night we spoke to the manager he gave us a complimentary room which was a suite but the damage was already done. It wasnt only that the breakfast staff barely acknowledge you it's like you commited murder. At any time you go in for breakfast the buffett is always empty. You have to run after staff to get something, the cranberry juice tastes like plastic (they don't clean the dispenser at all) there was a staff with red hair she gave is a carton which tasted fine so the problem was from the dispenser. Such a disaster you should be ashamed of yourselves.

Turned up on a freezing cold November night and we were so happy that Sri and Raja got us checked in an efficient and friendly manner. Recommended 👍🏻

Arrived early but met with a great member of staff UJI who was very helpful. He was able to find me a room and I was able to get some work done.
This saved me a load of time and I was very appreciative - Thanks Uji - great stuff

SRI and RAFA great reception staff very welcoming and very kind asset to company room lovely clean for our night stay before we fly asld food at beefeater was lovely

Staff were very pleasant and we had a quiet night stay however, this was a £20 cab ride from the airport. I could not recommend this to anybody. There is no shuttle we saw rats in the car park, litter everywhere and in general the on site restaurant the Beefeater needed a full renovation. Overall impression was dissapoiting.

A warm welcome from the receptionist at 1am.
Lifts were working, I didn't see rats in the car park. A lovely clean and quiet room. The following evening
I went to a nearby restaurant but it was very busy. I returned to the beefeater instead, it was ok, I should have reserved a table at my first choice. I will next time!

Raja and Sri were very polite and welcoming at the reception. They made us feel at home from the onset. The reception area was very clean

Great location to the airport.
Atmosphere was calm and relaxed when we arrived. The foyer was very clean. The staff were lovely and very helpful, especially uji on reception, he was a delight to deal with and very helpful. We really appreciated the email communication about the lifts being out of service, although the issue was promptly fixed by the time we arrived. The room was spacious with good facilities and very clean and well set up . Easy to find as was marked well in the hallways/ door. We certainly made it a home from home for our stopover.
Thanks for having us and keep up the good work!

Raja and Shiva were an exceptional team and fantastic example of a perfect delivery of hospitality. From start to finish they went above and beyond to make sure our stay was perfect.
To there managers please mirror these two for all the team at the hotel and the beefeater.
They deserve a very very well done. The best uk hotel experience we have had.