Premier Inn Epsom Central

Surly reception.
No soap in washbasin or bath.
Shower mixer tap dirty.
Terrible bar service.
Breakfast disappointing.
Overall very poor.

Great little hotel this. Perfect location for me. Always stay here when working in the area. Clean rooms, great pub next door ( seperate from the hotel, so be aware breakfast times are different). Andy on reception is a star. Always approachable,friendly and happy. Looks like he really enjoys his job. Nothing is too much trouble. Great asset to this hotel so the company needs to appreciate what he does. Staff in the morning were friendly too.

Great place to stay the hotel has had a great refurb
Tom the new manager is really improving the place
All the team are great and really enjoy there job
Mixed grill is lovely too proper bit of grub well done to the chefs in the kitchen

My daughter loved the bar staff lady Donna she was very welcoming also said she is kind hearted and holds a brilliant service. The food was really nice and we all enjoyed.

Thank you!

We attended a wedding this weekend .. and the hotel had a very welcoming atmosphere from the moment you walked in through the door until you left.. the staff were very friendly and accommodating, Especially Andy ( the woman who took over I didn't catch her name... Sorry) who was not only friendly towards me and my husband, but also very sociable towards my children and very easy going to talk too and we were happy he was there both days we were there. The rooms were very clean and was exactly what we needed for our 2 day stay as well as perfect location so definitely worth the value we paid. Considering we were near a main ish road you barely hear any traffic even with the window partially open so noise level was just perfect for getting my children to sleep late at night as well as catching a slight breeze.. If I ever need to stay in this location again this will definitely be my stopping point...thankyou all for a perfect addition to our weekend.

Good location, friendly, helpful staff but seriously under resourced. Food in the pub was grnerally good quality and value. We appreciated close location to Epsom Hospital and the town centre a 10 min walk away.
Rooms clean but a bit rundown - for the price it’s a good deal. My thanks to the team working across reception and the restaurant including Liv, Tom & Mohammed and the chefs, cleaners. If the head office can better manage the skeleton staff running across sites and support with better training that would be great. Manager Tom handled a couple of issues well 😊

Doesn't look like much from the outside but the rooms are comfortable and clean, and the staff very helpful and friendly. We had no issues with road noise despite being so close to the A1 and not issues with internal noise either. Would definitely stay here again if we need a hotel in the area.

After staying here for the last ten years it is time to move on. They have taken over control of the pub next door but it is only open at set times. If you want a drink or something to eat out side of there hours you need to walk 10 minutes into town. Best to stay in town not here. I hope this help others.

Very quiet place to stay.
Friendly welcoming staff and helpful.
Clean room,tea,coffee, milk and sugar always available to pick up at reception.
Free parking.

Rooms were nice and clean, very friendly and helpful staff at reception nothing was too much trouble.

Very good service in restaurant food came up nice and hot and a good choice of background music.

Will definitely stay here again

Brilliant staff! Always helpful and friendly! Awesome food! And comfy beds! And plenty of places to park! …………………………….

I visit family in Epsom regularly and this is where I stay most often for the following reasons: 1. It is cheap - cost me £200 for 4 nights. 2. Large free car park, and I always drive to the far end as there is more spaces. 3. You can open the window, which is rare in Premier Inns these days. 4. It is less than 10 mins walk to a Wetherspoons pub. 5. There is a 24hr garage that sells M&S food right opposite. Yes the restaurant is run-down awaiting refurb, but it’s ok for breakfast or a quiet pint in the evening. Premier Inns in general have poor air con systems and this is no different. I do not like the way the rooms have been ‘modernised’ because the large bench table where you could put all your stuff has been replaced by a small one. Many tv channels have been removed so it’s basically news or kids stuff now. The glsss panel over the bath just gets in the way and so much water goes on the floor - it’s about time every room had a walk-in shower instead of a bath, it’s far safer too. The sink tap no longer has running water it’s become a spray, and the toilet flush it behind the lid so you have to keep touching it. The bed is comfy but far too high, particularly if you have any back pain because your legs do not reach the floor so you have to ‘hop’ off. Staff are fine but clearly not motivated due to minimal wages. Worthy praise goes to the young lady who swept all the leaves up outside the front entrance. So the place is fine but the owners really need to re-think the way they are updating their Premier Inns because they are going in the wrong direction.

An amazing stay. Welcoming staff. Very clean and bed so comfy. Best night sleep. Breakfast was very good and everything perfect.

We had a good time. Easy walk in to all amenities. Clean room. Breakfast was delicious and Kirsty was a really helpful and kind server. Thank you :).

Good budget hotel. Room and hotel in general was clean. Lots of parking spaces. Reception staff were welcoming, friendly and helpful. Easy check-in and check-out processes. Close to pubs and shops.

Great hotel, clean, good facilities for the most part, parking was fine. Service was good as was noise level - though my friend (in the same room as me) heard people banging about in the room above in the middle of the night, I didn't hear that.
Value was good too - pretty much the hotel side of things was great.

However the run down Haywain 'pub' that is for the exclusive use of hotel guests, was, frankly, terrible. The front view of it suggests it's going to be condemned soon! Large portions of it screened off inside and drinks promotions when they didn't have hardly any of those drinks!!! And (although I didn't have breakfast there - I've had it before and never will again) a friend reported the breakfast was rubbish.
Better to walk down to the Spoons!

This particular P.Inn branch is in a lovely location, nearby Chessington which we visited and also easy access into Central London. Not far to walk into Epsom town where lots of shop choices.

The staff, rooms and cleanliness were faultless - we'd recommend this branch!

Our only disappointment which really isn't to do with our stay but frustrating when you see the potential - the restaurant area is an amazing space with lots of original features but as it's likely low season in Oct leaves it feeling a bit tired.
Some changes off brand but directed for this sit in terms of the interior and menu could mean this becomes a brilliant local spot to go!

Stayed her for three nights. The staff were excellent. The rooms clean and cosy. Shower also great, hot and powerful. Hairdryer supplied which was handy. The nearby restaurant was handy but the breakfast was cold, even the tea so we only had breakfast once. Coffee was hot though. We only had one meal at the restaurant as we were spending a lot of time out with family. The roasts which we had were very large with lots of vegetables and tasted lovely. Again, not very hot. All in all a very enjoyable stay.

The stay was absolutely fantastic.
The room extremely clean.
The whole experience was full premier inn with all the comfort; with Andy the staff member going above and beyond, this gave the hotel the personal touch of a boutique hotel.
Also another staff member Diane, nothing was too much trouble, both are a great asset to Premier Inn.

Friendly and welcoming staff. Room beautifully clean. Breakfast was good, service from staff was excellent. Will be back.