Premier Inn Basildon South

Stayed here for a short business trip and was very pleased. Had a great sleep and food was good. Staff were great and room was clean.

The reception staff were very welcoming and helpful and the hotel was clean. However it was noisy with other guests coming and going and the room was very gloomy as only 2 of the ceiling bulbs worked and the bedside lights were very dim . The usb charge point was broken.

Amazing stay nice clean hotel , we had a lovely room good location lots around to do easy access to facilities . Very friendly , processional helpful staff . Parking free which is great .

Thoroughly enjoyed our stay with both hotel and beefeater staff giving great service and all around hospitality was great

Check in was very smooth and was checked in by Carlie and Megan and they greeted me with a very warm welcome especially as a lone female. I will be returning.

We didn't stay, but I popped in to find out how much it would cost for some family to stay over the Xmas period. Some friends recommend this hotel and thought we would pop in and ask.
Megan on reception was very helpful.

Really good stay while traveling for work staff all very friendly and helpful, nothing was to much trouble for them at all

Nice room, clean and spacious and had all the necessary amenities. Good location, would stay again and will recommend to others in the area.

Car park was big enough for my Van without blocking anyone and was all on cctv( i checked with staff) room was comfortable and clean and staff were helpful and check was speedy. i was tired after a long day so appreciated that. locked myself out and had to ask for another key again staff were friendly and wasn’t an issue. will look forward to future visits throughout the months.

The good points were that the staff were really friendly and the room was very clean. The bad part was the walls are very thin and I could hear the conversations clearly from both the adjoining rooms late at night, which affected my sleep considerably. Additionally, the toilet began making loud noises by itself early each morning around 6:30. I recorded the noises it was making, as they didn't stop until I got up and flushed the toilet, and then about 5 minutes later, the noise started again. I informed the reception and they said that it would be fixed on the first day of my stay. It was not fixed whilst I was staying there. I have stayed a few Premier Inns and have always been happy with my stay but unforuately I will be thinking very carefully before I book in one again.

Good: carpark easy access. Bed, good night's sleep.
Not so good: No lift
Bad: Shower was cold water only, and dreadful breakfast.

Room smelt awful also shown a 2nd room was just as bad, unfortunately have to pay first but did not stay
Spoke to manager and asked for a refund, unfortunately has to be done via head office online. Word of advice LOOK AT ROOM B4 PAYING UPFRONT

Really lovely staff. Rooms were nice and clean. Bed was really nice. Had a great night sleep. Atmosphere was really nice and calming. Location is nice.

We have stayed many times at this hotel when visiting family. This time was disappointing, which we discussed with reception.
The room smelt damp, the bed sheets on the sofa bed had mould spots on, there were damp patches on the walls and the carpet smelt damp. We highlighted it as we wondered if there was a leak in the bathroom that has gone unnoticed for some time - it felt like the room hadn’t been used for a while (was a bit dusty and cobwebs on the ceiling, though it was the night after Halloween I don’t think they were intended to be spooky!).
Reception were very pleasant when we highlighted the problems although it was on our check out. We are due to stay over the Xmas period and if we were placed in this room or one similar it would feel like Xmas is spoiled.
A few issues to be addressed, but I am also aware it’s about 10 years since the last refurb- it’s got to be due again imminently.

A large Premier Inn close to Basingstoke, next to a Beefeater, cinema, ice rink and other leisure activities. Lots of stairs and long corridors to our room, so ask for something closer to reception if you have mobility issues; there is no lift. Staff were lovely. The room was fine, a little noisy at times, but ok.

Stayed at the premier inn Basingstoke West a week ago with my son whilst visiting family in the area.
Check in was easy and the staff were really welcoming. They told my son about the ice rink near by which of course we visited and they booked us in for breakfast the next morning and also aloud my family to join us.
Our room was spotless and everything we needed was available even an extra pillow which I requested.
Breakfast the next morning was spot on as my son eats so much there was alot to choose from and the staff again were friendly and helpful. The hotel manager (I think called jason) stopped and spoke to us and asked how our stay was he took time to speak to my child which was nice and said if there's anything we need to just ask him. Not very often you get to see the manager in hotels, very professional and polite.
We had a lovely stay and when I visit in the future il be sure to book into this hotel again.

You can hear people from the floor above., walking around. This unfortunately woke me up on the first morning at 6:50 am. The nose went on for ages.
I did go to reception and enquire if the same people would be there for my next morning I was assured they wouldn't but the next morning I again heard really creaky floorboards again early in the morning, for a while.
The restaurant food wasn't very nice. Dry chewy ribs.
The staff at the hotel and restaurant were friendly however.

No

It was very relaxing atmosphere we went for a day out with the kids to the museum which is not too far from…
The room was clean and had everything you need.
The staff was welcoming and attentive.
Very good surprise for the value of the money

The reception was very clean and bright, staff very nice. Our room was on the back,really dark and depressing.
The food at the restaurant next door was ok the evening we arrived, but the breakfast at 8.30am was very sparse and all cold. I did mention it to a waitress and she apologised, the restaurant was cold also.