Premier Inn Newport Wales - M4 J24

This was a lovely stay, it was clean and comfortable and the staff was lovely and helpful. Shout out to the receptionist and housekeeping team. Well done guys

Both my arrival and departure at this property were smooth and fuss-free.
The parking was ample and the property easy to locate. The staff (at the front desk) were extremely helpful and patient and gave me an excellent room. The room was very clean, the bathroom a good size and the bed was extremely comfortable. All in all, a great experience. I will be back. Thank you.

A run down Premier Inn. I have stayed at many including other in the area and will avoid this one until it is refurbished.

Broken light switches beside the bed and a broken light bulb, TV not working. It was reported to the hotel.

We ate breakfast at the restaurant next door and you could see the tide of dirt on the fabric chairs, they had clearly not been cleaned for years.

Lovely welcome by a very friendly member of staff called Cath … free biscuits and a welcoming conversation… room was acceptable but a little tired as is the hotel as a whole, however towels and sheets were fresh and clean.

Great stay, Good location and car park, Very good food at Beefeater next door,
Lloyd was amazing from when we arrived, He was friendly and went to so much trouble to help us when we had difficulty with the TV, He really added to the enjoyment of our stay, It was very clean and comfortable,

Amazing Premier Inn staff, Tara and Jess were phenomenal from the get go. Great location, lovely facilities and great parking.

I recently stayed overnight with my daughter and found the staff to be very friendly and overall had a comfortable night and great breakfast.
However, having checked in and entering the bathroom, there was a severely cracked tile under the sink which was protruding and could have caused an injury. The receptionist was apologetic and gave us another room, which was not as nice, but still comfy.
This was rather frustrating, as Unfortunately for the hotel, we stayed last year, and experienced a faulty sink panel in the bathroom which fell off and landed on my daughters foot while she was brushing her teeth!
The staff were all very nice but it was disappointing to stay once more with yet another unacceptable bathroom issue.

Only reason for not giving 4 stars is the lack of TV entertainment in the room and the guide wasn't giving all the info. I have tried plugging my device into your HDMI but nothing happens. Other than that it was a good night's stay.

Gill was very kind, friendly and helpful during our stay, can't thank her enough. Hotel was clean, comfortable and warm.

Rooms good size and clean. Breakfast was ok and good service from lady who worked in there. Only gripe really is that for the 2nd time in 2 visits to a premier inn the reception have been seemingly shocked and put out by the fact we had paid for early check-in. Tutted at told that is wasn't guaranteed and was from 11am even though it was 11.45 already! Experienced exactly the same at a previous Premier Inn earlier this year so would suggest that if a company runs a service it should get more organised in dealing with this

Good location off A1. Free parking out front and more spaces round the back. Building work going on when we were there. McDonalds and Greggs close by for food options. Wish had known this before paying for breakfast. Really small counter for breakfast and can imagine how busy this is before 9am. Receptionst seemed put out we had paid for early check in and didnt have a room ready for us as had been busy days before......
Managed to sort one in the end but dont offer 11am check in unless you can guarantee it. Room was clean and looked like had been recently refurbished.

Not a great experience. The hotel is very tired, dirty carpets/seats in the restaurant, with out of order mens toilet, and encouraged to use the disabled toilet which was filthy. Room bed was flat and soft, pillows had seen better days, flat could do with a refresh. No hot water in the bathroom, only tepid, the shower tap moves from its fitting when turned on, the shower curtain doesn't fit over the bath, the shower water power is lacking. Staff looked tired, working until midnight Saturday and in for breakfast at 6am, not much sleep for the staff. Dirty (7) cups in the breakfast area, cold breakfast, dry bread. Staff were very nice but the entire place is dirty and tired, not hygenic in places and certainly not as advertised on television. Disappointed and less likely to stay with Premier Inns in the future.

The hotel was clean and the room was lovely. The receptionist Cath couldn't do enough for us, and made our experience even better.

Stayed here recently and had a really good experience. The room was clean and comfy, the bed was super cozy, and the staff were all really friendly and helpful. The location was easy to get to and there was loads of parking, which made things simple. Great breakfast and evening meal in the restaurant. Overall, a relaxed and pleasant stay.

Best premier inn I have stayed in, the room excellent apart from no cold water to drink ran it for ages and still warm. Lots of sockets, shower excellent.
Breakfast could be better too much cooked too early, eggs rock hard and rubbery, ordered poached each day. I suggest cooking less people don't mind waiting.

Staff lovely

We had an excellent stay at this Premier Inn. The room was spotless & lovely and quiet. The staff were very friendly & helpful

Staff were incredible super speedy check in the room was in immaculate condition we felt right at home no questions were to much bother for the staff will definitely be staying again

Location was perfect for us en route to North Northumberland. Premiere room was excellent with everything we needed and a welcome, good quality, chocolate treat and coffee machine. Beds and pillows both comfortable and a great shower / bathroom. Plenty of plug sockets plus USBs and a phone charge pad. Breakfast was extensive - loads of choice and plenty of it.

We booked 3 double rooms and a family room, the 3 double rooms were very clean, everything you needed in them, very comfortable beds especially the queen size ones, tea, coffee etc supplied in the room, we had to ask for decafe which wasn't a problem, staff were amazing, so helpful and friendly especially Lloyd what a star you are. The tv worked, internet a little slow, rooms quite warm but we kept the window open, blackout curtains did their job, bathroom brilliant, towels supplied, love a bath, nice to have the option of both shower and bath, absolutely brilliant stay, the family room on the ground floor looked like it could have been updated like the rest of them, free extra tea, coffee, biscuits, hot chocolate etc at recpetion. Nothing was too much for the staff, would definately recommend to go here. Beefeater opposite perfect for evening meals and breakfasts, what more could you want? We booked for the Cardiff half marathon which the family were running in, perfect. Thank you for making our stay memorable. Gonna miss you Lloyd.

I stayed here for work related purposes in April and May earlier this year, the service I received from all the staff who I encountered was overly positive and I couldn’t of asked for more, thank you once again.