Premier Inn Folkestone - Channel Tunnel

We recently stayed at this hotel on 28th November. Room was very clean and the bed comfortably. We was pleasantly surprised when opening our room to find a nice bottle of wine and chocolates.

i recently visited this fantastic hotel, it had nice clean rooms and a very comfy bed, there service was impeccable it was all around amazing

Myself and my autistic 16 year old twins came for one night to the premier inn in folkestone and we had dinner on the saturday night whilst there was a large party of noisy young men in the dining room.
We asked to have our meal in our room but the ladies in the dining room were amazing and obviously saw the distress of my twin girls and so allowed us to eat our dinner in a quiet area away from the noise!
They brought our dinner to the table, gave us drinks and looked after us.
Jess and Izzy (my twins) wanted to say that they were so happy that they were looked after so well and wanted me to write a brilliant review for all the staff!
Thank you so much! Our hotel stay was SO lovely and we wanted to thank all the staff in the dining room on Saturday 22nd November 2025!

The bed was good, room was clean. Needed to have USB sockets in the bedroom, the lack of them was an issue. Went to the Cookhouse, next door, would not go again. Was going to eat but only had a drink and then left, staff could have more friendly.

Not a great experience. Self booked in which was quick and easy. The room felt like an ice box, even when we turned the heating up to 32 degrees it’s only powering a small radiator in the corner which cuts out at 18. Floors/ walls are thin and you can clearly hear the people above you talking. Who ever was above us today I hope your ok, you woke the whole family up with a the loud bang when you fell out of bed at 0230.

At best only had a few hours sleep.

A very disappointing night.

This hotel is being refurbished. The room was clean, with comfortable furnishings. However the heating system needs looking at. The room was exceptionally hot despite no heating on and window open and fan on. We could not sleep due to the heat.

I recently stayed at this hotel and had a pleasant experience. The rooms were clean and comfortable, with all the essential amenities provided. The staff were friendly and attentive, always ready to help with any requests. The location was convenient. Breakfast was tasty with a good variety of options. Overall, a great place to stay for both business and leisure trips. I would definitely recommend this hotel to others.

Average Premier Inn really. The room was smaller than other PL hotels we have stayed in and Dias a bit cell-like. It was also very hot so making sleeping difficult.
On site restaurant (breakfast) was OK
Parking more than sufficient
Staff very friendly and helpful.

Only one night stay as very close to le shuttle. Lovey room good night sleep. Helpful staff. Didn’t stay for breakfast but looked very good value for money.

I stayed at this hotel while on a business trip. I arrived early and the most helpful, caring young lady who checked me in early with no fuss . Very polite and professional with a smile on her face for each guest she met .

Excellent location for the tunnel. Reasonable value for money, good sized bed, large bathroom and good quality soap. WiFi bit feeble but free

Great hotel. Superb helpful staff and WOW new wonderful fans in the room, a vast improvement from the previous standard fans!!!

Really handy for the Channel tunnel. Staff really helpful, room really clean and well equipped.love the large make up mirror with light outside the bathroom., great idea . We had dinner in the resturant staff very attentive food was really good

Very good position for visiting the area the only downside was the room temperature was very hot even with the very good fan provided

Clean rooms with comfortable beds and easy access to the Channel terminal for Le Shuttle service to France. Warm welcome from the reception,

Beyond that, the general upkeep of the hotel was of a fairly low standard. Corridors and general hotel spaces poorly kept and in need of cosmetic updates (paint, wall coverings, carpet…). Car park looked like a fly tip when we arrived and nothing had been cleaned by the time we left the next morning. Water pressure non-existent in the shower. Fans a nice way to make the room less stuffy without aircon, but would worry about staying when it’s warmer in summer.

All in all, it ticked the basics and worked for a quick night, but wouldn’t go out of my way to stay again.

Staff at Folkstone premier inn went above and beyond to ensure our 3 day stay was perfect. Room as comfortable and quiet.

Room OK. Nice and clean. Ground floor. Need to get more tea and coffee from reception as minimal in room. Plenty of parking...however...

Check In: arrived at 11:00 as booked early check in for this time. Unable to check in on terminals and staff member completely disinterested in us as mopping floor...when we asked about checking in she said it was at 15:00...zero proactiveness and we had to state we had paid for early check in..not the best first impressions.

Parking: make sure you register your car at reception (it was not mentioned/prompted when we checked in) as if you don't you're coming home to a £57 or £92 charge from the private parking police...

Restaurant: absolutely baltic...had to go and get extra layers for eating our meal...staff disinterested and overcharged for one of our meals...not the best food but it is what it is.

Room: adequate, not the biggest...pretty much standard premier inn.

Would we return? No. The parking charge was a kick in the teeth when we got home, and no mention of it from "receptionist" to aid guests who may not have read full website t&c's or missed the signs when arriving as it was bouncing with rain....hey ho...lesson learned...

Very clean and comfortable room, friendly staff, easy check-in and good parking space. All you need for a pleasant stay.

Fabulous place. Staff extremely helpful and friendly. Rooms very comfortable. Would highly recommend to friends before tunnel crossing.

Absolutely awful- the bed was horrible and because the we stayed at a place with new beds then it is not covered under your goodnight sleep guarantee!! Complaints process is a joke!