Premier Inn Manchester - Denton

I was here on a business trip for a couple of nights. The reception team were always friendly, the rooms were clean, and spacious. The only negatives were that it did seem slightly dated. A simple refurb of the stair case would help with initial impressions. The only other issue was a slight damp smell. Next door there is a restaurant/ pub. Again the team were very friendly, service was quick and food was ok. Like the hotel, it could just do with some TLC as it also felt a bit dated.

Getting tired needs a refurb
Great reception and bar area staff happy to help and great attitude however rooms now getting tired and needing a refresh

Very attentive service from Sam, helpful with choice of menu and drinks.
Nice atmosphere and table was cleared in good time and drinks were replenished as soon as needed.
Overall a very pleasant evening with great service, many thanks for looking after us so well Sam!

Lovely area with the quay view. Pretty good walking distance for tram and small shops. Really clean and comfy and great staff.

Very warm welcome friendly staff and ambrin could not do a nuth to help us n make sure we happy wile being on a very busy shift .10/10 very nice staff made a dull day a lot better

Had a lovely time in the Premier Inn with ambrin as our host for our meal this evening. Great personality and warm welcome .

Great location lovely hotel
Rooms are very comfortable
Restaurant staff are excellent, friendly
& knowledgeable
Special thank you to waitress Ambrin very nice & professional waitress

Premier Inn provides what you would expect but there is less staff interaction when booking in, I used the self service check in as I felt I was being heavily prompted in that direction from the emails/msgs I received beforehand and there wasn't any staff in the reception area when I arrived. Apart from ordering drinks and a few nibbles in the evening my staff interaction would have been minimal, the bar staff were good.
I only ordered a few small plates as I know from experience the food is very much a frozen/fried menu.
I did have a very big niggle though, wifi, Premier Inn have deemed it ok to provide a weaker intermittent wifi in the hope you will pay an extra five pounds for the ultimate wifi, for ninety five pounds I expect a decent wifi connection.

We were served by Ambrin and she was lovely. She recommended some foods and asked if we were happy with our food. The atmosphere was great with a good selection of foods.

Great location 100 yards from shopping centre. Nice clean rooms and bathrooms. Fantastic value for money. Fast / easy check in.
Good food and fantastic service at the restaurant “Thanks Ambrin”

Stayed in this hotel a couple of times now, great location and lovely staff. Ambrin in the restaurant was very friendly and polite

We stayed at the premier Inn and was going to eat at the Trafford centre nandos for our evening meal but decided to stay in the restaurant and eat, we were so pleased we did, we are served by Ambrin, what an absolute delight, very nice and friendly couldn't do enough for us and so chatty, was very nice to have a waitress stop and talk to us they are normally so busy they don't get time, she is a credit to the restaurant, thankyou x

Came here for a one night stay and I wasn’t impressed . The room was extremely run down stains on the sofa chipped sideboard and not a reflective of the cost we paid for one night. We also had the breakfast added on! Well this was an eye opener to say the least kids running around cultures and plates sticky and dirty. The food was barely edible even when they brought fresh eggs and bacon out it wasn’t even luke warm. This place needs a revamp and the some new lamps on the food warmer !

Amazing staff and facilities felt very welcomed and looked after. Will definitely use the hotel again. Thank you to everyone

Arrived Thursday teatime checking very fast girl behind desk very nice professional explained everything clean room defo stay again

Location was easy to find. The staff are welcoming and easy to talk if u need help. The room was very warm and nice but could have had AC just to cool the room down.

We come to Manchester every year for Xmas shopping, we normally stay in this hotel, however after this year, this will be changing. We paid for early check in (driving from Glasgow ) we got here at 10:30am, our check in was at 11am. We were the only ones checking in at that time and had to wait for the server to finish what he was doing on the computer (around 10 mins) So we tried our luck and was told not we would need to wait the 30 mins. (Which was fine) we paid for a premier plus room. When we entered the room. The room was frozen, the heating element wouldn’t work. We went to the reception who told us that it was probably just on the wrong setting. So we went out and came back to find a plug in oil heater in our room as the aircon/heating wasn’t working. Not even a note to say this is why the heater was left. Also the hot water in the sink doesn’t work either. For a premier plus room it’s rather basic. Wasn’t even offered another room. As we were popping out later that day. We also heard another guests room still had “panty liners in the bin and urine in the toilet pan”. For the price £328 + £15 early check in, it really isn’t worth it.

I’ve stayed at the Old Trafford Premier Inn many times and it’s always been a comfortable, hassle-free experience. During my most recent visit, Bruce at reception was exceptionally helpful and really went out of his way to assist me. Thank you!

Bed and pillows were rock hard not comfortable at all, if you’re someone who likes keeping warm and not freezing then I wouldn’t recommend this hotel as we stayed here for 3 nights and was absolutely freezing! Was up and down the lift all night asking them to sort the heating out as the heater was blowing out freezing cold air and got told that it’s an old building so the heating doesn’t work at night! Then they gave us a heater which didn’t work either and when room service cleaned the room they left the window open which made it 1000 times colder. Also when we were packing to come home we noticed one of our bags were missing so we addressed the situation with the staff and they done an investigation of 5 minutes which then we found the bag inside one of our other bags which was zipped up so the room service actually went into our personal belongings to place the bag inside which they had no right to open our personal belongings. After this situation we went down to the bar and the staff were talking about the situation and looking at us which therefore they were talking behind our backs and 1 member of staff got her phone out and took photos of me and my partner which again is invision of privacy they shouldn’t have their phone out on shift let alone take photos of customers! The breakfast was a bit stale as if it had been sat overnight, was standing there for half hour waiting for toast to toast in the toaster and there was no plates. After this breakfast me and my partner had a very bad stomach all day which indicates the food wasn’t prepared as it should’ve been. Not to mention you have to pay to park in the car park of this hotel which paying customers shouldn’t have to do as we paid over £400 for this stay! Will be making a formal complaint about our stay at the hotel and won’t be staying here again and wouldn’t recommend this hotel at all.

Can't knock a Premier Inn, rooms are spacious, clean and well equipped, beds are really comfortable, and the breakfast is always spot on. Even though the Trafford Premier Inn is large and busy, the hotel bar and lounge area still felt chill and the staff were really attentive. And a stones throw from the Trafford Centre, which was perfect for our shopping trip.