Premier Inn Cockermouth

The parking situation is insane. The website says 'limited' - understatement of the century! The bays are small and awkward even if there was a free one. The overflow is a multistorey with a hight restriction - we had to park on the road, may have been illegal - the signs weren't great. The lift to our floor and the auto check in were broken. And there was a random wing nut under the bed.
Food was great and the room was fantastic, cosy in the roof, clean, great shower. Bed was great, if a little worried there was a nut missing! Which was odd, because as previously stated so clean even under the bed.
We love premier Inn normally and will stay again. Just not at this one. Someone must have done some horrific favours to get planning for this!

Our first visit to this site.
We hadn't stayed the night but came in for a big (and bargain) all you can eat breakfast before a day of Christmas shopping.
My boy LOVES a Premier Inn Breakfast, but usually prefers a 'cooked to order' as he can be fussy with "how things are cooked" 🤦😂
However, ever-the-critique and over honest 8 year old; he has branded this A* for the crispy yet fluffy Hash Browns and perfectly cooked Eggs.
Everything was lovely and Rob was constantly topping up the cooked food to ensure it was fresh. -Even at 10.30 in the morning with half an hour of service left. He was friendly and talkative at the service hatch area and engaged with my Son and offered help serving if needed.
Even though we were quite near the end of service, we weren't made to feel "hurried" to finish and leave and the Host (I didn't catch her name) was also kind and attentive.
The dining area was spotless and well maintained and the Christmas decor looks great.
We will return when next in Colchester! 🙂

Thank you to all the staff at premier inn clacton during our four night stay.
A special thank you to Alison and Ashley for reserving our rooms,attending to all our needs and making sure we were well looked after.A special thank you to Daniel too for all his help,advice and outstanding breakfast with the best poached eggs I have ever had.thanks to this high level of customer service this is our favourite premier inn and we are regular customers now.
My partner Hayley and I would like to wish you all a happy Christmas and new year and we look forward to seeing you upon our return in January.

Everything was great. Nice hot shower, spacious room, clean and well laid out. Endless tea. The hotel staff were all very nice. Good location

4 night stay, absolutely fab. Toni is amazing, couldn’t do enough for you! Nice and chatty, but not too much.

Made my work visit so much better.

Thank you Toni!!

Nice quiet location, and we didn't have any problems finding a space in the car park. The 2 rooms we booked were both very clean and comfortable. We had both an evening meal and breakfast, and staff at both were absolutely lovely - really helpful and welcoming. The food was great quality too!

Family trip to the seaside we came over fireworks weekend & the staff were amazing
Check in was easy we had a lovely family room looking at the pier!
Breakfast was great with lots to choose from! We loved our stay

An incredible stay - have been here a number of times and never disappoints. Clean spacious rooms, welcoming and friendly staff it’s all good!

Staff were amazing nothing was too much trouble they all went above and beyond especially Toni would definitely recommend a stay at this hotel and five stars from us

It's a lovely location near the Dutch quarter but parking is limited and the building is the usual bland architecture..There were no staff on reception for long periods .I don't want to have to book into a hotel via an app .

Stayed two nights had a lovely stay the staff were very kind friendly and helpful we stayed in a Premier plus rooms worth the extra money also very quiet stay and slept very well.. My only issue was with the Brewers attached to the Premier the food was awful it was also not clean in the Brewers my feet stuck to the floor BUT the staff were run off there feet and were very nice just food and cleanliness was the issue..

Clean, tidy, warm and welcoming. We have stayed here before and will again. It’s good to have a bath to soak in when you’ve been out walking, especially when the weather is chilly.

Darren the manager was very helpful when our television did not work on all channels. He came to try and rectify the issue but had no luck. He offered to search for another vacant room as we were staying three nights. We returned to him a while later and he had found us another room which did the trick. Daniel from the kitchen, also welcomed us as we have spoke with him on several previous stays and ha has always been a integral part of their very professional team.

Me and my son arrived Friday afternoon, check in was swift and spot on, my wife arrived around 9pm, then we found an issue with the TV in our room.

The problem we had was the TV remote didn't work with our TV, I appreciate we didn't book a weekend away to watch the TV, but with a 7 year old it's handy in the morning and evening when you get back to bath/shower and relax before bedtime.

This issue was reported 4 times throughout the weekend, yet nothing was done, the only thing the staff could do was give us multiple remote controls (think we tried 12 remotes) and none of them worked.

Staff were apologetic and very nice, but seemed clueless as to how to sort this issue out, no fix nor compensation was offered or done.

We use Premier Inn all over the country, as they are normally a dependable and reliable brand, but this left us some what feeling at a loss and questioning the Premier Inn ethos.

I also question, why you feel the need to charge £8 for 24 hours parking, it's a hotel car park!, as we had to take 2 cars the parking was for 3 nights, which cost us an extra £48, again found this charge rather offensive and unnecessary, may be put a barrier on the car park entrance so only guests can use it, just a thought.

Great experience . Room great, food great, staff excellent.
Rob, Jess Caleb and rest of crew made our trip with their attentiveness, humour and professionalism, go beyond service.

First impressions are a fairly new Hotel, booking big issue as rooms (not just mine) was not ready, food major issue as the restaurant had major issues again and could only serve Chick Goujons or burgers !! with no notice until you actually sat down, totally useless and will not use again this Prem INN

My family, ages ranging from 9 years to 83 years, have just returned from a long weekend in Clacton on Sea staying in the seafront Premier Inn. The hotel is in an excellent situation overlooking the sea, just walk across the road and you are on the beach or pier. Our rooms overlooked the sea with amazing views! Rooms were just a little tired but were spotlessly clean with good amenities. Curtains were good black out material. Hardly any noise from the road. My only personal complaint would be that the windows do not open but air conditioning was good. Staff were excellent and went over and beyond. Very caring, polite, and nothing too much trouble. I would like to mention Darren, Alyson and Emma especially! Breakfast was delicious with the usual large choice Premier Inn offer, the dining room was spotlessly clean.
This hotel is so ideal for all ages, so much to do on the pier, beautiful sands and lots of restaurants. The Lounge, a pub with food, overlooking looking the sea was also lovely, just a short walk over the road. Car parking was very easy and we never had to use the cars for the three days we stayed.. This Premier Inn is ideal for a lovely family break! Would highly recommend.

Horrendous stay due to my 9 Yr old daughter finding this tray of cocaine, empty bag and rolled up note on her bed upon check in. As fully booked we had to go out while they checked and cleaned the room (again) to which my kids were scared to stay in.

2 weeks and 2 chase up calls reporting this to guest relations and asking for this to be escalated, finally gor a response stating i would get a refund, we will not be using premier inn again and advise any 1 with children to think twice about staying here.

I chose this hotel as it is centrally located but in a quiet area. Check- in time is inflexible as we found out. 40 minutes early, we were offered an "early" check in for 15 pounds and declined. Another couple who were 20 minutes early were given the same response. . The room was good, very quiet as desired, and the twin beds very comfortable. Extra pillows were provided and used. Breakfast selection was excellent and good value. We elected to eat dinner in the same restaurant, and the meals were also good as was the service. We will certainly use this notel again.

Stayed at the Premier Inn near Colchester Castle last night for work. I checked in late about 8:30 pm and was met with a very helpful ,pleasant charming and hospitable receptionist/host called Jess. Nothing was too much trouble for this member of staff, I then went down for breakfast at 6:30 am And she was still working. I sat and listened to her interact with all the guests during breakfast. she was polite, engaging, extremely helpful, premier Inn you are extremely lucky to have this member of staff in your hospitality team if only every member of staff in the hospitality industry was like Jess ..:She really made my day ! Great stay ! Mr McManus