Premier Inn Staines upon Thames

No bedside tables, no USB ports, no fridge or a phone in the room to call the front desk, no room service.

They are all good

In centre of town.

The staff were extremely kind and went the extra mile when we needed help - thank you. Comfortable bed, powerful shower and delicous porrige and fresh fruit salad for breakfast.

St.Austell is perfect to reach all areas of Cornwall. The room and bathroom clean. So quiet, peaceful & the bed just the best!! The blackout curtains did their job, long peaceful sleep!! Reception staff so friendly & welcoming.

This was definitely the worst Premier Inn I’ve ever stayed in. The whole hotel had a smell about it and when I opened my room door the room smelt really bad, like a wet, dirty smell.
The toilet came away from the floor and the seal was broken and you could see it all soaking wet and mouldy looking.
The windows were soaking wet too so there must be a ventilation problem. This is possibly a known complaint as fans were left in the rooms?
The room had very obviously not been cleaned before arrival as there were faeces on the toilet bowl and marks up the wall, along where the toilet roll is.
When I turned on the bath tap lots of black stuff came out into the bath and some kept hanging out of the tap.
The room had lots of clumps of dust, especially along the top of the bed where my child was to sleep.
The chair was filthy and covered in stains and even the towels hung in the bathroom were stained. Quite a stained carpet too.
From reading other reviews I then realised that many other people had a similar experience.
We had booked 2 rooms and the other smelled so strongly of a deep heat type smell. It also had a lot of dust clumps but it was in better condition than the first room.
Also none of the children’s tv channels seemed to work.
I took photos of most things but unfortunately I didn’t find out until leaving that the pillows in the original room had blood stains on them, or I would have taken photos of that.
My stepson slept there and only discovered it before checking out, my little boy would have been sleeping there if we hadn’t swapped rooms.
Also the girl who checked us in wasn’t very friendly at all, which isn’t great for a first impression.

I stay in Premier Inns a lot and I was really shocked at how bad this one was, especially with it being in St Andrews, I thought it might have had a high standard. Very disappointing sadly :(
I don’t really ever write reviews but I had to for this stay as it was very poor :(

Stayed for Halloween weekend after being at Thorpe park for fright night.
Lovely stay easy to get to and lovely staff.

My daughter left her teddy bear and after speaking to Gina one of the staff members she helped return the bear.
My daughter was very happy as Gina sent pictures of the bear eating breakfast and sitting at the reception which my daughter loved.

Gina is a very kind compassionate member of staff and went above and beyond for us.

Another good stay at Premier Inn. The quality across the Premier Inn Estate is consistent. The St Andrews Hotel was just as I had expected.

Very nice staff

Great location for the Eden project and Mevagissy and surrounding areas. Sea views from some of the rooms. Staff very helpful and friendly.

Fantastic stay as usual , Pam 5 stars so helpful and friendly nothing is too much trouble , we wouldn’t stay anywhere else .

Location is good , room very dated , no atmosphere in restaurants for breakfast or dinner and food is very plane not worth the money. The rooms arnt sound proof you can hear conversations from the rooms next door and foot prints from the floor above also its very annoy when someone’s phone alarm is going off on the floor above and it’s vibrating and wakens you at 6am !! Also WiFi and signal from the hotel isn’t great can’t even load a Facebook video and thier “ultimate WiFi” costs a 5er best booking a different hotel for a few extra pounds .

Qffari

Nice clean rooms, courteous staff. In a great area, with a walkable street near the 2 rivers. Lots of nice restaurants.
Parking cost 12 pounds, but no in and out. But lots to do without leaving.
Like the late checkout at noon.
Would stay at premier inns again

I have already done a review saying how great you all were at the Carclaze Premier Inn, Treverbyn, St Austell.
In fact, I wrote a poem for all of the staff there, and they put it on the wall in a back room
I was not well for my entire 8 days there, sadly.
Thanks again to all of you for your interest and care.
Barry Watson. ( Arrived on the 25th September)
AKA " Baz the poet ) !

Booked a premier room but unfortunately the fridge not working, the duvet cover had black stains, a hand towel and bath towel only for two people, stained carpet and chipped furniture, smelly damp and stuffy room (windows don’t open). Complained to reception and given another room and ok fridge worked and bedding was clean but all else was same as first room unfortunately

The online check-in process at this Premier Inn is, quite frankly, a waste of time. You’re encouraged to check in ahead of your stay, but upon arrival, you still need to rely on the physical machines in reception to issue your key card. The problem is, like most Premier Inns I’ve stayed in recently, these machines rarely work. You end up having to ring for assistance, wait for a staff member to appear, and have them manually produce a key card for you. The whole “online check-in” becomes completely pointless.

After wasting around 20 minutes just to get into my room, I decided to head down for a drink at about 5pm. There was no one at all in the bar or restaurant area, and no staff in reception either. In the end, another guest pressed the buzzer for help. When someone eventually appeared, I asked if anyone could serve at the bar, and was told the staff member was “on the phone in the office.” I waited another 10 minutes, went back to the same person, and miraculously, as soon as he knocked on the office door, the call had apparently just finished. I was finally served, but the experience was slow and unwelcoming.

The drink options were limited, overpriced, and the bar itself had zero atmosphere. The restaurant looked equally uninspiring, with expensive food that takes too long to arrive.

Then there’s the Wi-Fi. The free version is useless and rarely connects. The paid “premium” Wi-Fi is slightly better but appears to be routed through Singapore. This means that streaming services such as BBC iPlayer, Now TV, and Channel 4 think you’re outside the UK and block access.

By this point, I didn’t even bother trying to get help from the staff, as they were either nowhere to be found or “in the office.”

In short, this Premier Inn sums up everything that’s gone wrong with the chain recently: under-staffed, poorly maintained, and lacking in any genuine hospitality. Do yourself a favour and stay elsewhere.

The location was ideal. A very friendly atmosphere. Room was very comfortable. Good value for money and very clean. Noise level perfect 👍

A very clean ,quiet ,convenient premier inn ,breakfast was plentiful,hot and a reasonable price ,also had a takeaway pizza which again for the price was fine ,bit of a kerfuffle using the auto check inn as qr code wouldn’t work and staff weren’t about but all sorted in the end ,would return if in the area again

Check in was easy, room comfortable and the bed was fine. Decent shower as well. Meals are in the pub next door. We only had the breakfast which was good, but best get there at the start as it does get busy. The WiFi was poor, I'd paid in advance as I didn't know what connectivity was going to be like. Mobile 5G is strong, so I don't recommend the WiFi. The loo roll dispenser doesn't give much of an indication of how much there is and we must have been given about five sheets between us. Easily resolved but shouldn't really have happened.