Premier Inn Epsom Town Centre

Close to the shopping center

Tout était parfait, le personnel charmant, la chambre très propre, grande, confortable et pratique, le petit-déjeuner super avec la surprise de découvrir qu'il est gratuit pour mes 2 enfants. Nous y reviendrons avec plaisir

Reception staff very good

Room had mould in the bathroom, with pretty heavy smell. Cleaning was generally not grate, food quality likewise, staff welcoming and nice.

For the price, not unhappy, but not good by any regard other than nice staff.

Absolutely awful experience. After my initial booking, I received an email to say there were renovations so the bar and restaurant were closed. Although it was inconvenient, we decided to keep the booking.
When I got to the room, it was directly over where the renovation work was happening. I asked to move room to be told there was nothing available, to pack my belongings and try later to see if there was another room available. Maryam also said the noise was everywhere, even on the 4th floor. She said there was nothing she could do, and gave me the customer care number
When I called them, they were surprised that I'd been given their number, as they only dealt with complaints after check out. But they did advise me to stay in the room, until another became available.
I went to reception to update them, and explained I wanted to get everything settled before my partner arrived, as he wasn't as polite as I was. Maryam asked if I was threatening her, as she was fed up of being threatened that day! I tried to explain that it wasn't a threat, in fact, I was trying to make the situation better.
I wasted a full day trying to rectify this. That room was not fit to be used. I was up and down to reception at least 4 times, and had to call customer care, who couldn't help either.
I'll never stay there again.
Back to locally owned boutique hotels from now on, even if they're a little farther from the theatre.
Just horrible.

Our 2nd stay at this hotel whilst visiting family, the location is great and you’re close to everything but just out of the hustle and bustle of the city. We were well informed of the closure of the restaurant during our stay and it was fine.. no big deal! The staff were all very friendly and always spoke and asked if we were ok. The hotel was very warm and comfortable and we had everything we needed during our stay and we will certainly stay again

Nice hotel brilliant staff and very polite especially mila.lovely lady and very helpful x.easy access and good location

We really enjoyed our stay and would highly recommend this hotel. The location was excellent and very convenient. The staff were very good and extremely helpful, which made our stay even more pleasant.

The complimentary teas, coffees and pastries in the morning were a fantastic touch and such a lovely idea. Our bedroom was spacious, comfortable and very clean, with excellent tea and coffee making facilities. Everything throughout the hotel was spotless and very well maintained.

There were just a couple of small areas that could be slightly improved. For two people staying for two nights, we only had one towel each, so it would have been nice to have additional towels such as a bath towel, a smaller towel for hair, and a hand towel for washing hands.
The shower itself was fabulous with really lovely water pressure, however as it was over the bath, the step down when coming out felt a little awkward and might be slightly challenging for some guests, particularly older visitors.

Overall, this was a very comfortable and enjoyable stay and we would happily return again.

So always use this hotel when in area visiting or travelling. Room 317 we stayed in this time no worries at all we knew what to expect but this time on second day of a three day stay noticed bodily fluids all up wall next to my side of bed!😡
Cannot believe it just went out tried to avoid but look I saw it cleaners HAD to see it🤷🏻
I took a pic you decide just not a great feature to have in your room .
Only had one breakfast it’s ok tops you up. We will return but I’m on it now won’t put up with this ever again.

We came to stay at the premier inn in Edinburgh on 20-22 Nov 2025. We booked two rooms, and when we each got to our room we found that neither of them were very clean, hairs in the bath and sink, and what looked like toothpaste on the bathroom floor. We complained about this to the front desk the morning after our first night and the man said that we can’t prove that the mess was not from us already, and that we should have said something the night before. His tone was very accusatory, and not remotely apologetic for the lack of cleanliness. We asked him to please make sure the room was cleaned during the day, and he made a note of this. We arrived back to the hotel on Friday night and found that our room had still not been cleaned. No fresh towels, breakfast crumbs on the bed, bathroom floor still stained and rubbish not cleared away. We spoke to the lady at the front desk, who was more apologetic, but there was no attempt to compensate for the poor state of our rooms

We stayed at the premiere inn Epsom
Hotel was central for all our needs was friendly clean and welcoming .
The rooms were lovely and clean the facilities in the room were great.
The hotel was quiet no noise had a great nights sleep in the morning had breakfast in hotel which was lovely . The hotel is in the centre of Epsom with plenty of shops and restaurants and bars will definitely be going back . Only downside there is no parking at hotel had to park outside at a charge which can be quite costly .

We were wanting a weekend away to Edinburgh for the Xmas markets but all the hotel prices were sky high except this which was cheaper (I think maybe due to the restaurant being closed for renovations!) however in the reception area they had a coffee machine, tea bags, water, fruit and pastries complimentary and a takeaway box to put the pastries in

We asked for a quiet room and were placed right next to the lift so thought great we ain’t sleeping tonight (we never heard a peep all night!) it was quiet as a mouse and we couldn’t hear the lift or anything going up and down either and had a lovely view from the room over to forth road bridge/seeing the planes coming in and the hills and also the bed was very comfy!

There was a food and drink vending machine downstairs too if you needed it, there is a cupboard to store your luggage in reception!

The reception area was very small but clean (don’t know if it’s bigger when the restaurant reopens as part of it was boarded up!)

We would use this premier inn again

The arrival greeting was good with explanations for arrangements our stay. The room was really good a great size, comfortable bed,good bathroom, nice view, nice environment.
Close by was St James shopping covered centre with a great choice of shops and further down York Place was a cinema complex. With a choke of places to eat. The tram stop is close by which cost us £5 each to ride all day, making it easy to get to various parts of this great city.

Usually when you stay at a Premier Inn, you know what you’re getting. Unfortunately, this hotel is in dire need of a glow-up. It smelled damp, our room was dirty (bugs squished on bathroom walls and ceiling), mould both in the bathroom and around bedroom windows plus the head boards had large greasy head marks on either side!
The food in the restaurant was overcooked and flavourless. Our table was dirty and sticky. Breakfast was dry too as if it had been sitting around awhile. The evening restaurant manager was very brusque and even left in the middle of taking our order to berate the hotel manager for not having the up-to-date menus in the rooms.
The saving grace was a helpful, friendly receptionist.
We would have said something at the time but wanted to get away as we had a family funeral to attend.
The cheaper price should have been a warning sign.

Rooms are functional and cheap. The reception staff are amazing and so helpful. Diane helped me hugely when I accidentally double booked.

I should start by saying that I've stayed in many Premier Inns. The family rooms are great for us (2 adults + 2 kids.) This hotel is in a great location for getting around (tram from the airport and you can walk everywhere.)

I knew the restaurant/bar area was closed for refurbishment (until mid December 2025) so that was annoying but not a problem.

Where I do feel that the stay was not good value for money was the state of the room (it badly needs renovating - see photos) and the service (one day, at 9.30 as we were heading out, we asked for someone to come clean the room, but they didn't come (we got back at 4pm.))

Next time I'd stay somewhere else (psst, there's a Holiday Inn just down the road.)

Really nice hotel, great location. The staff were friendly and rooms are comfortable. Would definitely recommend staying here.

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Free parking, restaurant next door. Very clean room, 10min to city centre. Quiet place. The receptionist was very friendly 😉

Had a great time staying at the hotel, the reception staff were friendly and there was ample parking space! We also enjoying an evening meal at the attached restaurant which was convenient.