Premier Inn Horsham Town Centre

Great location ,very accessible to town centre.
Room clean ,comfortable and staff helpful

Room underwhelming for the price. Beds extremely uncomfortable. All I could have accepted however the extremely noisy radiator that shrieked everytime time it attempted to warm the room meant I didn't sleep until I turned it off and slept in the cold. Not acceptable. Would've complained immediately but the children were already asleep. When I did complain in the morning the most the staff member could offer me was to tell me that the place was falling apart. Had never stayed in a Premier Inn before and now reluctant to do so again. Save yourself £100+ and stay in different chain in Huddersfield.

As a very frequent user of premier inns all over England and Wales I am afraid to say this premier inn has to be the worst I’ve stayed in, from walking into our room into what I could only describe as a store cupboard made into a room, room 205, the room just was not the usual premier inn standard, messy made bed, pillows way too small for the pillow cases, the pubic hairs on the side of the bath, the lack of sleep from the heating keep clicking on and off every 10 minutes, to which at 4am I had to switch it completely off which left us having to sleep in a freezing cold room, the confusion over breakfast, which I asked twice about and still wasn’t resolved the next morning at breakfast, we stay in a premier at least 4-5 times a year and after travelling for 4 hours and paying £104 for just 1 night, I was so so disappointed

The receptionist Latifah who was on duty when we checked in was exceptionally helpful, friendly and patient. The breakfast staff were also friendly and efficient, and the breakfast was satisfactory. The room we stayed in was adequately comfortable, and a reasonable size.

Now for the bits that are less than 'Premier'.
It didn't help that we arrived in the dark, in pouring rain. The parking directly outside the entrance to reception is not well lit, or well drained. A mixed blessing because it meant that there was an open parking space where others had avoided parking becaus of the substantial puddle. The exterior of the building looks a bit gloomy and institutional in conditions like these.
The room looked like there were areas that needed a deep clean and some redecorating. Areas like the air extractor grills in the bathroom, around the drainhole of the basin, looked like they needed more than just a quick wipe. The bathroom floor linoleum was cracked, skirting boards and joinery looked like a home DIY job. Granted that it's an old building, but the random and intermittent noises from what I assume is the plumbing were not an aid to restful sleep. Family who stayed on a different floor reported the same issue.
A full king size bed or a conventional twin bed with two matching full single beds would also have enhanced the facilities, or at least brought them up to the same as most of the other Inns I have stayed at.
Overall, it was fine, because we were there for one night, so that we didn't need to drive home after a funeral. But I wouldn't recommend it as a leisure destination.
On the plus side again, the staff in general were very friendly and helpful and I am sure do their best in what amounts to a sub-par facility, but then it's clearly never going to be as easy to manage as a new purpose-built premises.

The room was very nice, clean, big enough for two people. The hotel is in a very good location, in the city center. The hotel has an elevator and a dining area. There are many bars, cafeterias, a shopping center, other shops nearby. The train station is 10 minutes walk from the hotel. It would be nice if breakfast was included by default, without having to buy it separately. The room reservation fee per night was high enough to include such a bonus.

From arriving at reception to handing in my room key on departure all the staff were super polite and friendly. Nothing was too much trouble. A very enjoyable stay.

Courteous hospitable staff. Very helpful. In particular, Carly on reception very helpful indeed.
Excellent breakfast. Room up to premier standards. Nice setting.

An excellent hotel, clean, with a good size bedroom and bathroom. The only slight issue was having to pay £15 extra for an early check in when the room was already prepared; however, this doesn't detract from the great service and very good value for money the hotel represents. The breakfast was excellent too.

Another stay here, another faultless experience. Got early check in, and room was ready for when I go there, it also had a sofa in room which can be set as a bed. Air con was on when I entered the room, and was nice and cool, which I like, as I am hot all the time no matter what the weather is. All staff that I saw in the hotel were friendly and was cheerful.

This was my second stay at this particular hotel and I found no difference to the welcome from the friendly staff to the comfort of the room and room facilities to the food both breakfast and evening meals. I highly recommend this hotel to anyone travelling for any reason in that area. The price was exceptional value for both times of year.

I stayed there for two nights, and as soon as I arrived, the place looked beautiful. I was excited to go in, and I couldn’t find anything to complain about. All of the staff were lovely, and the breakfast was hot and delicious.

I would definitely love to go back again.

Great hotel, always a great stay really nice staff , comfortable clean rooms , always a good atmosphere at this hotel. Always a pleasurable stay , thank you.

Clean rooms, quiet, friendly staff and great location.

Good value and a great position in town. Needs a fridge and somewhere appropriate to put a suitcase

stayed recently so thought we would stay at a premier inn again but why is it £40 more for a Saturday night compared to Friday or Sunday rip oof so I found an air bb for £52 compared to £81 at the inn

Accessible room.
Positives -
Good location.
Extremely quiet and clean.
Large, spacious room
Great mattress & pillows
Call alarm close by
Lots of tea/coffee available
Breakfast room close by.
Good Breakfast choices

Few negatives
Glum decor..... browns mainly in room, better in dining room.
No mirror over dressing table as mainly set up as a workstation with various sockets.
There is mirror behind door with hairdryer but poor lighting & have to carry a chair over to to use it..... so didnt!
Glass cups....not welcoming for a cuppa.

Bath/shower room.
Not a wet or shower room but a shower over low bath. Couldn't use shower as not safe enough for me.

Handrails in weird places....... not help to get in / over bath or stand & shower safely without one. No seat, got to stand or sit in a low bath.

Loo & washbasin OK.

We came with friends to stay over for my husband’s 60th birthday. From booking in to leaving the staff were amazing, nothing was too much trouble. The rooms were exceptionally clean and comfortable as was ever area of the hotel. Breakfast was very tasty and they even went to the trouble of putting a birthday banner up and giving my husband a card and chocolates. 10/10 we have stayed here before and will definitely be back

Stayed for a weekend with partner ,the hotel looks over a lovely river at the back . The hotel receptionist on arrival was friendly and helpful, when we got to our room it was fresh and clean just as expected the hk team do a really goid job . The breakfast was a all you can eat and the continental side is help yourself while the cooked is cooked fresh to order which was lovely 😋. I would definitely stay again and recommend to anyone staying in the area .

Everything is self-serviced. from check in to check out. Unless yo want to wait a bit, you can wait for a hotel staff at the front desk. They have lack of manpower, but everything is in order. Might not be a place for inpatient guests. But i will definitely consider staying there again.

As all other reviews said before, free wifi is super slow.

Stayed here for one night with my husband. Great location right in the town centre
First impressions were good. Great welcome and the room was spacious, clean and advanced very comfy bed as you'd expect and lovely pillows.
Clean bathroom and plenty of towels.
Only one criticism. The bath was very deep. I am quite short and really struggled to get in and out to use the overhead shower.
Breakfast was fine. Plenty of choice with cereal, fruit and pastries plus the usual hot options. All was very fresh.
Overall, this hotel is great value for money and does exactly what it says on the tin
Would have no problem recommending to others.