Premier Inn Birmingham - Great Barr/M6 J7

An overnight stay with friends to visit Christmas Markets in Birmingham. Great location and the staff were amazing. We booked into a Premium room which was very nice but lacked some of the extras but this was rectified but sadly no sweet treat as head office hadn’t supplied them!

Christine was amazing, a warm welcome and checked in quickly.
She was able to let me check in slightly earlier than I thought, which was great.

Rooms and location are ideal. Lisa, the Duty Manager is so welcoming and friendly. She goes above and beyond in her role in helping people.

Excellent customer service. All staff and especially Lisa on reception were welcoming and very attentive. Breakfast was fresh and delicious.

Great location, but that's where it ends. Bad smell in the room and worse in bathroom. We reported this but no better. Shower was on full heat with temperature lever solid so could not lower temperature. We reported it, then the on/off lever was so loose we didn't risk it falling off, so washed in sink the best we could. The bed was rock hard and uncomfortable. We've been here many times, but now they charge for parking. Whereas previously it was in with the price. Unless you want a full English, it is expensive at Brewers Fayre for just cereal. This Premier Inn needs a refit, so the room doesn't smell. Our friends found a used pot of cereal just under their bed. We only gave it a 2 star because on previous visits all was superb. Otherwise it would have been a 1 star. We didn't get a good night sleep.

Thanks Nemo for being so welcoming and helpful to me after the last train to Exeter had left Birmingham New St , leaving me without anywhere to stay.
You’re a real star. The Room was spotless and very comfortable. Perfect for me as a weary traveller. Ps I love your name too. 😊

Excellent location, right outside the train station. The staff were so friendly, kind and helpful. Despite it's location in the heart of the city, there was minimal noise and the hotel was very clean. We had a twin room and the bed was squeaky but the facilities were great. We have already said that we'd definitely stay here again and plan to return next year.

After having a very stressful day, we arrived late at night and were quickly checked in and accommodated by both Becca and Rasool. Thank you both so much for all of your help, we really appreciate it!! Lovely and clean rooms, with a great value breakfast

Room was very clean, quiet and comfy. Bed especially comfy and good shower. Lighting also very good and easy temperature control. The hotel entrance is fairly unremarkable bordering on dingy. But the lift takes you to reception and you soon forget about the ouside as it is pleasant enough. Check in was totally devoid of any cheer or interaction, no pleasantries to make you feel welcome. Check out similar, not even a hope you have a good journey or a goodbye.

Great location, 2min walk from New Sreet station. Close to Bullring for shopping & walking distance to Xmas Market & Cathedral Market.
Hotel has 7 floors, make sure you ask for 2 keys if 2 of you sharing as a key card is needed to use lift to your floor & also via the stairs to unlock door to your floor. The key is also to provide the electricity to your room, hence the need for 2 keys.
Bed was comfortable but for the soft pillows these were not of great quality. Lumpy in parts & did not pass the pillow test.
The breakfast on offer was excellent. Full English with a choice of stuff. Cereal was on offer.
Check in was at 3pm via 2 machines at reception, there was someone on hand to help out if need be.
Overall the hotel was good & central to everything.

I was able to check in early which meant a great deal on a busy work day with an armful of bags. Christine was wee star, she went out of her way to be helpful.

Best location, when neat and quiet hotel despite being at the New station street. A lot of shops and restaurant around the hotel which makes it to be a very good location for anyone.

Room is very neat, clean, and spacious

No noise at all

Good services were rendered by the hotel staff.

I enjoyed the breakfast

Premier Inn room and bed was as reliably good as ever.

Two things made this location stand out.

Firstly rather than a buffet style cooked breakfast our order was taken (we could order as much as we wanted) and it arrived freshly cooked and hot - yummy!

Secondly Lisa was fantastically helpful. We required unusual assistance and Lisa provided the perfect solutions all with a friendly, smiling face. Thank you so much!

This stay at the Bicester Premier Inn was a disappointing experience. The staff were friendly as always but Room 16 on the ground floor was both dirty and smelly

There was hair in and around the bath taps and plug, the sofa bed and chair from the desk both had stains on them and there were multiple dust webs hanging down from the ceiling in the main part of the room.

The room was also smelly from poor drainage, we put the plug in the bath and closed the sink plug to reduce the smell but it wasn't a great experience. We only needed the room to sleep in so there was little point complaining when we got into the room on the Saturday night but we left didn't dare use the shower/bath at all due to the smell and state of the bathroom.

A calm and friendly haven and a really good place for a city centre visit. Staff were very welcoming and polite. Nice clean and comfortable room and good wifi. The bar was a relaxing place for a drink.

Christine was amazing!!
Great check in and warm welcome
Room was comfortable and great location for the centre of town and station. Would 100% recommend to anyone
Didn’t have breakfast as I left so early for train home
Easy self check out…..

Excellent clean accommodation with friendly & helpful staff. Special thanks to Becky, Cameron & housekeeping for their kind help in returning my kindle which I had left behind. Exceptional customer service - thank you. A very comfortable stay at this premier inn.

A functional hotel, very convenient location, a bit overpriced, and the hotel entrance can be horrific at times due to the amount of homeless hanging around and also the level of antisocial behaviour that you see as you are making your way to the entrance lifts at night. Our plus room with a view was very nice (not sure it was worth the extra money) but there was a horrible smell coming from the sink in the bathroom, we couldn’t spend more than five minutes in there without feeling sick, in the end I closer the plug in the sink and filled it with water, and that helped a lot. Breakfast was average, but the staff were great, very welcoming and always happy to help.

Excellent location, only a stone's throw from the Bicester Village car park. The hotel is basic and is in need of refurbishment e.g. its an over the bath shower with a curtain screen (not ideal if you have mobility issues), the grout was stained & the silicone was black in some areas, the pillows were hard. I've stayed in better Premier Inn's for less money but suspect this one is getting away with it due to it's location. Breakfast, if required, is served at the adjacent Brewers Fayre and was good but make sure you pre book as people who hadn't were being turned away.

Came to this hotel as we had broken down and the RAC could not fix in time for us to get home. They were paying for our stay and there was an issue with payment on the Premier Inn booking system.

Syed was incredibly rude and unhelpful. We had the RAC speak to him to try and resolve it and he wouldn’t. They asked him to check for an email so they could send payment details directly and he put right said no. He shouted at us in front of other guests.

Other guests were complaining about him too.

Callum was incredibly helpful and helped us solve the issue. I felt bad for him as he was running around trying to pick up the slack Syed was causing by refusing to help people at all.

The room was hot and stuffy and the air con barely worked.