Premier Inn Pontypool

Staff are incredible, so pleasant, welcoming and helpful.
Rooms are comfortable and clean.
Parking is free and plentiful.
Breakfast is cooked fresh to order and delicious with a fantastic continental choice too.

Ended up in premier in pontypool as I was travelling to abergavenny but the roads were closed because of the storm. I arrived stressed and unhappy but Pippa on the front desk was brilliant. She helped me get everything sorted and completely bolstered my spirits even making me laugh. In the morning I had a nice breakfast and Lynne on the front desk was checking roads for people as they checked out. The premier inn was very standard in terms of comfort. I’ve not had a bad one yet but the staff who I spoke to definitely made the stay exceptional.

I had a great time staying at premier inn pontypool. Beds were extremely comfortable as always with premier inn, I swapped rooms due to TV not working in my first room but Emma on the dask got everything sorted promptly without fuss. Harvester next door isn't included with meal deals for the premier inn. The breakfast at the premier inn was great, I often stay at different ones and breakfast can be hit or miss but the chef Steven at premier inn pontypool serves fantastic breakfasts along with being extremely friendly engaging with guests and even helping other staff members. Great stay overall

Avoid at all cost!
I was first given a room that had not been cleaned. The second room looked like it hadn't been refurbished since the hotel was built. The bathroom had a corner sink that wouldn't be out of place in a Trusthouse Forty hotel and an avocado-coloured bathroom suite. The furniture was falling apart and held together large wood screws.

Clean room, excellent customer service. Lovely friendly staff especially Sue who served up breakfast. We will stay here again!

Lovely welcoming staff. Nothing was too much trouble. Sue served us breakfast on both mornings and was very friendly. The food was great and came to the table in quick time. That was our first visit, but rest assured, we'll definitely coming back! A+++++

Clean, comfy and good value if you book early enough. Sue the breakfast waitress was particularly helpful. We will return.

We had a single overnight stay and were really happy with the experience.
Reception staff were really friendly and helpfull. The room was comfortable and spacious. Breakfast was delicious and perfectly cooked.

Perfect nights sleep, super friendly reception, room was as expected, clean and tidy. The hotel is slightly out of town, but I was able to walk in to town, nice path down to the canal to start cycle rides. A great experience.

Very comfortable night sleep and pleasant enough hotel for a 1 night stay. Reception lady was very pleasant and helpful.

Stayed with Family whilst visiting South Wales.
Would recommend.

This Premier Inn is one that we use regularly when visiting family.
We always know what to expect, which is comfort and friendly helpful staff.

I have stayed in this hotel many times. I stay with my client who needs an accessible room. The hotel itself is a little tired in places but all just cosmetic.
It is the staff in this hotel who make it so special. Nothing is too much trouble and they all remain consistently cheerful and helpful. Sue, Lyn, Sue and Alison were present during my latest visit ⭐️⭐️⭐️⭐️
I would like to give a special mention to Sue Williams. On our last morning, she was managing the tables at breakfast. The cafe area was full and clients demanding. She was amazing. She had the tables running like clockwork and anticipated all needs and requirements while continuing to smile😊. Thank you Sue and the team. You are wonderful!

We only stayed one night and couldn't fault it. Sue the receptionist was amazing. I've got a broken ankle and without asking she moved me to the ground floor. As there was no lift
All the staff were friendly and helpful.
I would stay again.

Great stay, no complaints!! Sue down at the breakfast restaurant was amazing and set us up for the day amazingly with great food and a lovely smile, will be back next time we’re in Wales!

Staff were amazing. Rooms were very clean and tidy, Kyla was very respectful and friendly. She helped me out with any questions that I had. The food was amazing.

Premier Inn you have some wonderful, warm and friendly super staff willing to go the extra mile Above and beyond. Our visit was for one night prior to a wedding. We arrived at 10-30 in the evening and welcomed so politely. We even had help with a dress that needed to be steamed to get the creases out. The following morning the breakfast was cooked to order and so fresh. I even had a problem with my dicky bow. The lovely Rhiannon was amazing and came to the rescue and my aid to help me look the part. We have stayed at many Premier Inns and have never felt this welcome before. We are already planning on another visit

We have stayed at this Premier Inn before on a trip, so thought we'd stay again. The first time the room was nice and clean, but very hot, so had to have the windows open all night, and being at a busy junction, the road noise was constant.
This time we stayed they had but a fan in the rooms, which was a nice touch This room appeared clean on arrival, but on using the bathroom we noticed several disgusting things that had been missed or skipped (see pictures). One looks like toothpaste on the back of the bathroom door, atleast, I hope it's toothpaste, and the second looks like a poo smear on the doorframe with added pubic hair for effect. Maybe give your cleaning staff a little longer, or have a more thorough check sheet.
Over all, it was a good stay, helpful staff and a pleasant enough breakfast.

Stayed here for one night on our journey to Devon. Having spent the day with friends in Abergavenny we were very tired so slept well, despite traffic noise from the busy road. We had looked at the premier inn in Abergavenny and it was twice the price of this. The room was fine for what we wanted, the bed comfortable although I do find the beds to be very high, I'm 5ft 3in and can just manage to clamber onto the bed. We didn't have breakfast as wanted to get away early and eat further into our journey. Would definitely stay again. The lady on reception was lovely didn't get her name though.

Room very clean & tidy , comfortable bed and lovely linen
A big shout to all the staff super friendly and helpful especially Sue at breakfast and Lyn on reception, what excellent customer service , they are absolutely stars 🌟
Breakfast excellent and great value

Enjoyed my stay at Premier Inn Pontypool. Such an easy check in experience with knowledge and friendly team. The room although dated was very clean couldn’t have faulted it. Topped with a lush breakfast the following morning, that started my day off right.