Premier Inn Dundee East

Stayed here two months ago and was not very pleased with my stay.just Stayed here for two days and what a transformation 👏 what lovely stuff and great food. Thank you so much.

This hotel has gone downhill since the closure of the beefeater. Our visit last year the beefeater had recently closed and seamed ok but this year seams like an extremly rushed experience for guests. Restaurant atmosphere has vanished because its so quiet and food menu limited. The food items are lots of spicy options and not many plain pub food. Some of the staff are unmotivated however others are trying to keep up the good standards. Mattress comfort are hit and miss (mine being perfect but my friends being so hard it was uncomfortable)
The rooms were clean and tidy apart from cups and spoons that were dirty. Noise levels in hotel was okay.

Our room was very comfortable and spotless.
We enjoyed drinks in the bar before our meal in the restaurant.
Thoroughly enjoyed our stay there and will be back.

Area is nice and has a lot of options to eat and lidl is over the road if you want to do some grocery shopping.
Nice quiet location
Pretty chill atmosphere
Rooms were clean and tidy
Was expensive
Service from the bar staff was great in particular a lady called Cat was very welcoming and handled anY queries we had.
The amenities were fine
Overall i enjoyed my stay

First time staying at this hotel, usually use another premier inn close by but we really enjoyed our stay. Lovely to have a warm welcome from Ellie and harleen who were from our regular hotel 😃 rooms were very clean and food was tasty

My husband and I stayed here for one night as a very last minute booking when visiting family and needing a room to stay nearby. We booked our room the day we checked in for a very reasonable £54. I did the online check-in via the Premier Inn app which turned out to be a waste of time as I then had to provide all the same information at the check-in desk once we'd arrived anyway.

We arrived quite last but check-in was straight forward. This Premier Inn is definitely one of the more run down ones however it's also one of the cheaper ones so its swings and roundabouts really.

The room itself was spacious and offered all the usual amenities of a Premier Inn room. The king size bed was comfortable, the room was clean and everything worked as it should. The bathroom was good water pressure and plenty of hot water. For one night, it was a perfectly comfortable stay.

There were some issues with the room, the water from the bathroom was incredibly cloudy and we ended up purchasing bottled water from the vending machine in reception which was obviously overpriced. The bathroom had some mould, paint was peeling in places and the carpet was frayed by the bathroom door too. As mentioned, this isn't the most up to date, recently renovated hotel. There were no plug sockets by the bedside either which is always a bug bear of mine.

It was easy to see why some of these issues were present after we'd have a shower in the morning. The ventilation in the bathroom is virtually non-existent. All the walls were quickly dripping water beads and the bathroom door was wet. Some of the walls in the room outside of the bathroom even managed to get damp from the moisture in the air after we'd had a shower. We were actually surprised the mould and peeling paint weren't worse after we'd seen the effects a shower had on the room.

I don't think I'd fancy more than one night here but for the price we paid we were happy enough with the room. It was mostly comfortable, cheap and cheerful. We arrived quite late at night and checked out at 8am the following morning so we didn't see much in the way of staff but those we did see were friendly enough. We grabbed breakfast from the McDonald's over the road so can't comment on the restaurant quality. Parking is free which is always a bonus.

We stayed for two nights at this hotel, and found it very comfortable and extremely good value for money! On check in we were dealt with Graeme who was incredibly professional and friendly, which makes a lovely change. We had a little problem with a very small aspect of cleanliness in our room, but it was sorted out very quickly and with sincere apologies. Highly recommended hotel!

Stayed here for 3 nights and arrived to a friendly greeting. Quickly checked in.
Room as expected for a premier inn. Clean and tidy and in great condition. TV very temperamental and slow to respond to remote. Often choose a channel I didn’t select.

Breakfast served next door and was patchy to be honest. Unlike a number of PI’s we’ve stayed in before, here you have to order what hot food you want from the menu. Have as much as you like and saves waste I guess but can result in delays. One day, hash browns not cooked and another, sausages tepid and black pudding cold on one side. Would’ve complained and requested a replacement had we not been going out somewhere. Last day, it was excellent.
Staff very friendly in the pub however.

Ample parking and the car park for the pub is an extension of the hotel so never without a space.

Co-op and Dominos pizza opposite and despite being on the by-pass, surprisingly quiet.

Really good stay overall and would recommend as a base for getting around the area.

8/10

Awful check in with the two ladies in charge slow and unhelpful although appreciate a group wanting seven separate rooms and separate payments didn’t help!A machine not working so when the manageress turned up she said how easy was to sort and criticised her staff for not sorting it out !Both female staff when we got to finally check in were unhelpful in the extreme with our booking! the next morning the receptionist was totally helpful and sorted everything out!
The lady on reception was awful and her manager as bad!
Rooms good but breakfast slow and cooked not buffet so took for ever!

Hotel was clean and comfortable. Shower was amazing. The meal deal for a 2 coarse evening meal with drink and unlimited breakfast was fair and the food was spot on. All the staff were polite and friendly and a special thanks to kat for making me feel welcome. Would definitely recommend.

Chose a nights stay to explore Dundee as free breakfast was on offer and new premier plus rooms were available. Have stayed twice before in the past. Free parking though you have to register your car on checking in. Room as expected. Good size, comfortable bed. The only down side for me is that the plus rooms only have showers and this seems like a downgrade for me. Mirror , hairdryer set up , stool etc to get ready sort of feels like you are a mountain goat on a cliff edge.
Staff were all very pleasant and friendly.
Had a meal in the attached beefeater restaurant. This was fine and reasonable value if you use a buy one get one free coupon that are sent to me. Bit annoyed that my first choice of main meal was not available only to overhear the couple at the table beside us ordering the same meals within an hour later and they weren’t told not available etc!!
Breakfast was on a cooked to order basis and we had to select a time to eat which I’m not too happy about as you don’t know when you’re going to be ready to eat. Took ages for my order to be taken. My toast was made, cold and eaten before anyone came near to take our order for cooked food. Whilst not great for me it was okay and my partner said it was one of the best he’d had. Think they could do with one of the robotic carpet shampoo machines to clean the carpets in the restaurant during the night. Stains really not a good look.

The room was very cold when we arrived as the window was left open and the thermostat in the room didn't work. On reporting the fact that the thermostat wasn't working it was fixed virtually right away. The bed was very comfortable, there was virtually no noise from outside or other rooms.
A few points that stop this from being excellent.
1) The car park only had 4 blue badge spaces, they could do with more.
2) We had to ask for a extra hand towel and got it, apparently they only give one per room.
3) Despite the fact that the breakfast menu states marmite as a option there was none apparently they hasn't been any since covid. If so how long does it take to update their menu.

Not what we expect at PI. accessible room was good, blue badge parking was good, staff were welcoming and helpful but breakfast was the worst we've ever had at PI.

Was met with by a handsome young called Jack at reception after a long drive, there was a busy reception when I arrived but he managed to get everyone checked in in no time, i wont say he made me write this but defo encouraged by giving me a card lol will be back if ever in Dundee again, well done Jack

The hotel is a great size, not being a big hotel made it a quiet, relaxing experience.
We was greeted with warmth and friendly staff who were helpful.
My room must have been upgraded as it was very big and had a single bed in it which I didn’t need, but grateful.
Bed was comfy and I slept well, every where clean and well kept.

I want to highlight how flexible and helpful the hotel manager was, going over and beyond to accommodate. The premier inn hotels are always fit for purpose however this really stood out! Thank you!

We booked a plus room. The extras were great. However the bathroom stank of urine and the fixtures were loose and sub standard. No attempts to put anything right, so glad we only booked 2 nights.

No evening meal staff great stupid on line check that does not work for tourists thank god for great staff. Business needs to invest in people and workakable IT system or better still let the staff do it for no cost

I have stayed at this hotel for many years and my stay has always been delightful. The staff are lovely and rooms spotless. Shame about the restaurant next door but I understand it is not part of the premier inn and so it would be unfair to judge them on that.

Typical Premier Inn experience, room was good for the night, Food at the Beefeater was very nice, however if booking the meal deal be aware that there are a number of additional charges that are not shown on the menu download when booking, including paying extra for a pint of Guinness..... there were the obvious extras like a small premium for a sirloin steak, as I would have expected in reality, but why not show these on the download menu, however it was only a couple of pounds.
Overall satisfied with my one night stop over for business.