Premier Inn Cwmbran

I was placed here due to house fire in Cwmbran the staff are outstanding very supportive and caring everyone is amazing friendly and helpful can’t do enough for u
I couldn’t of done it without the staff at premier inn Cwmbran
They are friendly outgoing always go out there way to help all amazing staff and can’t thank u enough I will defo stay here again going to miss all of them I would highly recommend if u in Cwmbran staying here as staff and rooms and location is amazing best ever hotel I stayed in
The rooms are outstanding quality and clean and brilliant
I can’t fault the place best place in Cwmbran to stay

Very friendly staff, the lady behind the counter was very informative. The beds are extremely comfortable but the signal isnt great, not premier inn issue but mentioning it to say get the ultimate wifi

Always Pleasant, approachable and friendly. Very well taken care of and understanding. Tanya and Emma and the rest of the staff are a credit to premier inn.

Would highly recommend staying here in Cwmbran.

Freindly

Friendly staff and excellent service

Upon arrival at the hotel today, I was warmly welcomed by Tanya. Her exceptional service and positive demeanor made an immediate and favorable impression. Tanya's assistance with the iron and ironing board, while my hands were occupied, was greatly appreciated. She is a valuable asset to Premier Inn, and I commend her exemplary service.

All the staff were amazing they all went above and beyond
Thank you for making my stay so comfortable and welcoming , friendly

Perfect overnight stay. We only needed a bed and shower in a convenient location as attending a wedding nearby. Lovely staff, large spotlessly clean room (it looked recently refurbished) and comfortable beds. Hotel quiet and we weren’t disturbed by road noise despite room being at the front of the hotel. Would not hesitate to recommend this hotel. It restored my faith in the brand after a disastrous stay at a Premier Inn near Gatwick airport at the beginning of the summer.

Excellent breakfast, Charlotte was very welcoming and she checked on me to make sure all good.
Top notch breakfast above all breakfasts I ever had.
Great service

Terrible room cleanliness
Broken cabinets
Leaking pipes
Mold on the bathroom ceiling
Dust
Toes
Stained carpets
General dirt through out the room
Shocking
£200 for 2 nights disgusting.
We have contacted premier inn about this and they have refused to acknowledge this and saying they are not interested .

Photos don’t lie guys beware

Had a bit of a disaster and my booking didn’t go thru properly and I didn’t realise until we got to the hotel. Amy was so helpful, calm and a credit to premier inn. She sorted a room and made up the bed for our little one. Very helpful and welcoming

Very clean and tidy. We visited for comic con and it was a lovely place to rest between travelling as we travelled all the way from Southampton. We especially loved the little gift from Emma P, we've never had anything like that in a premier inn before so that really made our visit! The staff on reception were also friendly! We will be back!

Wifi was utterly awful, I couldn't even watch a YouTube video without leaving the device to buffer for twenty minutes. Webpages would need to take minutes to load and my laptop barely even registered a signal. I get that Premier Inn are trying to push their "Ultimate Wifi" however it shouldn't come at the cost of a basic service that every hotel should offer within their room pricing. It was by far the worst wifi I have ever had at any hotel.

The room was comfy enough but smelled really bad of damp. The window had been open before I went in and even after leaving the room for six hours it was still there when I got back.

The staff though, we're lovely. Very personable and welcoming.

Always a warm witty welcome from Tanya,Pamela,Emma and Courtney. Rooms are clean and fresh, also Charlotte and the team do a great service in the Ashbridge restaurant. A relaxing place to stay

Great place to stay, we are here at least twice a month. Always clean and staff are very friendly and helpful. Rooms are always clean and any issues resolved promptly.

brilliant staff, very friendly and cannot do enough for you, really enjoy staying, clean and fresh room, cannot fault it

Stayed at the hotel for my engagement party upon checking in ben was brilliant, tanya had set up such a lovely surprise in our room. Jess and angela on housekeeping were brilliant thank you all

What a great base for a weekend or few days away in Cardiff. I don't think we have ever known such friendly staff at a Premier Inn (and we have stayed at a few). Do not be put off by the exterior, possibly looking a little tired. Inside, it is just fine and everything you need it to be. We had Sunday lunch and breakfast at the adjoining Ashbridge Inn and they were good.
The train station is a 20 min walk from the hotel.
The Welsh Transport lay on extra trains for special events in Cardiff, so you can get back to Cwmbran late at night.

Excellent staff especially Amy and Courtney so helpful polite and well presented. Lovely people great food and a comfy bed what more could you want.

Quiet hotel slept well. Stayed here for the oasis gig to avoid silly prices. Train station less than a 5 minute drive away. Room was a little dated but we slept well with no noise which was most important to us.