Premier Inn Solihull South - M42

Good experience at check-in. Room was very clean. They set up an extra bed for the family

Our favourite hotel to stay at whenever we need to get to the NEC, restaurant is always great service and never an issue with food! Presley is very friendly and welcoming :)

I just need to say what a fantastic manager and team at this hotel.
I stayed here with my daughter for over a month and she was very unwell during our stay and the whole team couldn’t do enough for us.
They checked on us every day to see if they could provide any assistance and went above and beyond with their help.
The rooms are spotless and the food was great. We enjoyed every single meal.

Thank you so much to Sean and his whole team for taking care of us during our stay.

The staff were friendly, but we requested to move rooms and they never followed up. The walls are very thin. I’ve experienced many rude and inconsiderate people here. Go to the Crowne Plaza instead if you want a nice, stress-free stay. Experience: The people next door were incredibly loud during quiet hours and when asked to reduce the noise she was incredibly rude and slammed the door in my face. When I informed the staff, nothing was done about it. They say something will be done, but they are empty commitments.

I stay in a lot of premier inn’s & this is by far the best one, from the food quality to the service I’ve received, nothing was to much trouble. I would like to give a special shout out to Jake who was their during my stay yesterday, even though he seemed rushed of he’s feet, he always had a smile on he’s face.
I would like to say a massive thank you to the housekeeping, when I asked for extra towels & tea & milk, they gave it me straight away.
You have an amazing team, but Jake definitely a shout out. He worked extremely hard under the pressure, that he seemed under, I will definitely be telling my colleagues how amazing this hotel was & the service I received.

Stayed here this month and the rooms are grate and clean the was a young man named Jake he was very helpful and a nice young man a credit to the company I will be staying again at some point definitely also the food was well cooked and delicious my compliments to the young male chef

Had a lovely stay here. Jake really made us feel comfortable and welcome and helped when we needed him too. Brilliant service.

This hotel is in a great location. The room was spacious, clean and comfortable. The bed was comfy. The bathroom was spotless and we had plenty of towels. It would be helpful to have a couple of drawers (rather than 1 long shelf) and a bottle of water in the room would be a nice touch!
The breakfast was quite nice.
Overall, we had a very good experience and I would recommend this Premier Inn.

First impressions were very favourable. Huge car park with loads of space, friendly receptionist. Rooms were really nicely set up & looked more modern than other premiers I have stayed in. Couple of niggles with room, shower & sink water pressure very low so it was hardly quick. Tried to open the windows into the sloping roof & was covered in dirt and dust. Electric radiators clanked on and off in the night. So, down to the bar, this is the problem, VERY under staffed. We arrived and we had pre booked a table so thought we'll grab a drink. The poor woman was run off her feet. She was serving behind the bar, taking food out, taking orders and also clearing tables. Some of the beer had run out so choice was limited. Good choice on the menu when we got sat down & food was ok and hot. From ordering our food took us about 40 minutes to start the meal. Desert was good, though a couple of the others said the Ice cream was warmer than the sticky toffee pudding. Next day down for breakfast, again only the one waitress doing replenishment, taking orders, bringing the food, clearing tables & meet and greet. The food was luke warm at best, I had scrambled eggs which due to them been so luke warm were like rubber. Beans were like they had just come from the can. Breakfast was very poor. To be honest we were tempted to put our plates on the radiator to warm the food. Also, needed some money spending as it looks tatty, dull and dated. Real shame as the rooms (Kind of)promised so much, but understaffing really let this down. The Company owning this need to put staff in. Would we return. No. Definitely not one to recommend.

The hotel and the hotel staff were absolutely fine. No problem there at all.
But the booking of the rooms turned into a nightmare, started by Premier Inn failing to send one of the 14 pre-stay invoices. This was then compounded by their call centre staff refusing to re-send the missing invoice, being incredibly unhelpful, obstructive, rude (supervisor hanging up after completely talking over me), hiding behind irrelevant data protection legislation (I was telling them all the details, not asking for information), no replies to emails despite reminders, being fobbed off by one section to another, only to then be told by the other section it was the first lot, the list goes on.
No one would respond to my problem, no one would help and I'm sure nothing will happen after my (pointless?) feedback.
I've booked the accommodation for our next event at the end of November at Days Inn.

Such a shame , again ..
Firstly the few staff were very helpful and stressed. The overall impression of the hotel and restaurant areas are very worn out and tatty.
The evening meal . One person doing the food preparation and cooking . One other person doing table booking in , taking orders , waiting on tables , doing bar service and delivering food and drink .
Having purchased the meal deal and ordered only to find many basic items not available .Chips, milk ,ice cream ,tomato's ,etc .a very poor show .not sure how your supply chain works but it fails as this as happened before to me at . Eastbourne. Pickering ,uckfield to name a few .
Premier inn is not a low cost budget chain and as such very disappointed yet again .
Time to consider other options
Charles.

Extremely short staffed, whilst this is no one’s fault, it doesn’t make for a good stay. room not made up after two requests, had to keep requesting supplies, even the extras on the counter on reception were empty. Staff tried to do their best, but they were struggling.

Chech in great and friendly.
Room damp and smelly, with window open and fan running to try and remove the issue.
You can hear every movement from the bedroom above all night long.
Bedroom and fittings showing their age.
Did not complain as it was very busy and only staying overnight.
The position of the hotel is excellent for travel, but very outdated and in need of an upgrade. I am in the hotel trade and know this needs investment.

We stayed overnight and had no problems. The room was quiet and clean. I needed an accessible bathroom and this was more than adequate for my needs

I have been staying in Premier Inn hotels for the last 10 years, stayed tonight in Hockley Heath, just been down for tea and I must say the staff were absolutely brilliant and the Smothered Chicken was the best I have had, well presented, hot and tasted lovely.
Will certainly be staying here again.
Well done.

Sue and Caron are an asset, nothing was too much trouble and these 2 lovely ladies always give a warm welcome. will be back in 2 weeks x

We found the room very clean. Bed was so comfortable we slept very well. The staff were very friendly and helpful. The breakfast was cooked to perfection and very good value.
Would definitely recommend this hotel. It is so well sited for the town centre

Arrival at reception - we were not greeted and had to wait a while after pressing the service button three times. apparently the receptionist was helping out in the restaurant and had to run across the car park.
Room was clean and tidy and comfortable but that is as far as the positives go.
Restaurant was absolutely appalling. Booked for 7.30 sitting and by 9.30 we only just got our main meal (not starters) and they had run out of some of our choices. The restaurant did not seem that busy it was purely lack of staff. one person in bar, one chef and one waitress with the receptionist popping in and out to assist.
Waitress was so apologetic but when the food arrived we were less than hungry and I asked for something to wrap 1/2 of my pizza up. Nothing available but it turns out when I turned the pizza over it was raw underneath anyway. Not happy. Asked to place order for desserts to be told sorry no ice cream. Nearly every item on the menu is served with ice cream so we were quite annoyed at this point. We asked for a refund of our meal deal. The waitress had to get the manager over who suddenly found some ice cream to serve us. (Quick trip to the supermarket I guess given the time it took to serve up the desserts.) Found it easier t go to the bar to get more drinks although the young barman didn't know how to work the till. Our drinks prices varied dependent on who served us despite having the same drinks.
Breakfast - again not all choices available. No brown bread left so I asked for more to be told there was two slices in the tray. Which were solid and dry. No mushrooms either.
All in all would we stay here again NO NO NO
Just to cap it all someone parked so close to us in the carpark (Very small spaces) that my husband had to get in the passenger side and climb over.

Hotel tired. Service was poor due to very poor staff numbers. At evening meal, there was 2 waiters and the receptionist to serve the whole restaurant and bar. Receptionist running between restaurant and reception. Breakfast there was only 1 waitress to serve the complete restaurant. Not staff fault but management issue. Will not stay again. Felt sorry for the staff.

A good one night stay, but more expensive than the usual premier inn price owing to high demand in the area.
The first room I was allocated had an interconnecting door. As I’ve had bad experiences with noise from interconnecting doors in the past I asked if I could be moved, and this was done happily and quickly. Thank you 😀
I ate in the hotel restaurant in the evening, the food was ok, but I’ve had better. Breakfast was standard Premier Inn fayre, tables were cleared and cleaned quickly but a new toaster is badly needed.