Premier Inn Dundee West

The room was amazing, shower took a While to work out. Need information left in room how to work. Very clean cleaners do a great job

Our room was very comfortable and spotless.
We enjoyed drinks in the bar before our meal in the restaurant.
Thoroughly enjoyed our stay there and will be back.

Staff

We stayed for two nights at this hotel, and found it very comfortable and extremely good value for money! On check in we were dealt with Graeme who was incredibly professional and friendly, which makes a lovely change. We had a little problem with a very small aspect of cleanliness in our room, but it was sorted out very quickly and with sincere apologies. Highly recommended hotel!

Stayed here for 3 nights and arrived to a friendly greeting. Quickly checked in.
Room as expected for a premier inn. Clean and tidy and in great condition. TV very temperamental and slow to respond to remote. Often choose a channel I didn’t select.

Breakfast served next door and was patchy to be honest. Unlike a number of PI’s we’ve stayed in before, here you have to order what hot food you want from the menu. Have as much as you like and saves waste I guess but can result in delays. One day, hash browns not cooked and another, sausages tepid and black pudding cold on one side. Would’ve complained and requested a replacement had we not been going out somewhere. Last day, it was excellent.
Staff very friendly in the pub however.

Ample parking and the car park for the pub is an extension of the hotel so never without a space.

Co-op and Dominos pizza opposite and despite being on the by-pass, surprisingly quiet.

Really good stay overall and would recommend as a base for getting around the area.

8/10

Awful check in with the two ladies in charge slow and unhelpful although appreciate a group wanting seven separate rooms and separate payments didn’t help!A machine not working so when the manageress turned up she said how easy was to sort and criticised her staff for not sorting it out !Both female staff when we got to finally check in were unhelpful in the extreme with our booking! the next morning the receptionist was totally helpful and sorted everything out!
The lady on reception was awful and her manager as bad!
Rooms good but breakfast slow and cooked not buffet so took for ever!

Chose a nights stay to explore Dundee as free breakfast was on offer and new premier plus rooms were available. Have stayed twice before in the past. Free parking though you have to register your car on checking in. Room as expected. Good size, comfortable bed. The only down side for me is that the plus rooms only have showers and this seems like a downgrade for me. Mirror , hairdryer set up , stool etc to get ready sort of feels like you are a mountain goat on a cliff edge.
Staff were all very pleasant and friendly.
Had a meal in the attached beefeater restaurant. This was fine and reasonable value if you use a buy one get one free coupon that are sent to me. Bit annoyed that my first choice of main meal was not available only to overhear the couple at the table beside us ordering the same meals within an hour later and they weren’t told not available etc!!
Breakfast was on a cooked to order basis and we had to select a time to eat which I’m not too happy about as you don’t know when you’re going to be ready to eat. Took ages for my order to be taken. My toast was made, cold and eaten before anyone came near to take our order for cooked food. Whilst not great for me it was okay and my partner said it was one of the best he’d had. Think they could do with one of the robotic carpet shampoo machines to clean the carpets in the restaurant during the night. Stains really not a good look.

The room was very cold when we arrived as the window was left open and the thermostat in the room didn't work. On reporting the fact that the thermostat wasn't working it was fixed virtually right away. The bed was very comfortable, there was virtually no noise from outside or other rooms.
A few points that stop this from being excellent.
1) The car park only had 4 blue badge spaces, they could do with more.
2) We had to ask for a extra hand towel and got it, apparently they only give one per room.
3) Despite the fact that the breakfast menu states marmite as a option there was none apparently they hasn't been any since covid. If so how long does it take to update their menu.

We did not stay there but only went for a meal . Curry too hot I could not eat it so only ate the chips, my hubbys Lasagna was not nice, he said the Lasagna sheets were soggy so not a good experience. I asked for a diet coke and was given Pepsi but when I complained she said I can get you something else so I ordered another soft drink, When she came back I was told it had been the last glass bottle of diet coke they had put in a Pepsi glass But when did a 200ml bottle of coke fill a 450 pepsi glass with about 3 tiny bits of ice. Never but I was charged for both and even though I had not asked for a reduction in any way but she said I cannot give you anything off your meal as the chef said he did not add anything to the curry. So I guess like the former owners it maybe comes in pre cooked sachets and is only heated up by the kitchen staff Starters were nice but over £54 for 2 people It was definitely not worth it Very disappointed will not be back We used to go there a couple of times a week.

Was met with by a handsome young called Jack at reception after a long drive, there was a busy reception when I arrived but he managed to get everyone checked in in no time, i wont say he made me write this but defo encouraged by giving me a card lol will be back if ever in Dundee again, well done Jack

I want to highlight how flexible and helpful the hotel manager was, going over and beyond to accommodate. The premier inn hotels are always fit for purpose however this really stood out! Thank you!

We booked a plus room. The extras were great. However the bathroom stank of urine and the fixtures were loose and sub standard. No attempts to put anything right, so glad we only booked 2 nights.

I have stayed at this hotel for many years and my stay has always been delightful. The staff are lovely and rooms spotless. Shame about the restaurant next door but I understand it is not part of the premier inn and so it would be unfair to judge them on that.

Typical Premier Inn experience, room was good for the night, Food at the Beefeater was very nice, however if booking the meal deal be aware that there are a number of additional charges that are not shown on the menu download when booking, including paying extra for a pint of Guinness..... there were the obvious extras like a small premium for a sirloin steak, as I would have expected in reality, but why not show these on the download menu, however it was only a couple of pounds.
Overall satisfied with my one night stop over for business.

Very rude staff when you could even find one no desk staff at all.the room was unclean the bathroom was dirty no toilet roll the towels were stained. The food was awful half cooked cold and half the items promised it was shocking. The tv didn't work properly.the entire stay was horrible I had to resort to getting my breakfast from the co op across the road as the hotel food was inedible.

Great place

We stayed here last weekend the reception team were really nice and helpful the room was an idea size for a family of 4 we had a window of a view of the grass area at the back. the road is close by but we had our windows open at night and it didn’t disturb us. our electric tripped due to the lamp and the kettle going on together we told the reception team who were very quick at getting it sorted. the rooms were clean the beds were comfortable the only thing i’d say is around the taps in the bath could do with a clean but it didn’t affect our experience.
Thank you for a lovely stay we will be back.

Excellent standard throughout, quiet rooms and friendly and helpful staff who could not do enough to make our stay pleasant.

The Premier Inn plus rooms are a definite upgrade from the standard rooms. There were comfortable chairs, coffee machine, mini fridge, walk in shower, and beautiful lighting. We booked a meal deal and the food was excellent. The only downside was noisy kids at breakfast. Thank you to the reception staff particularly Keith.

Pros
- excellent location and easy to get into Broughty ferry town centre - a good location for touring the Angus area.
- comfortable rooms to usual Premier Inn layout
- friendly reception.
- room was reasonably quiet - did not hear traffic despite being on the road side of the hotel. Also see cons

Cons
- whilst road noise pretty well suppressed the whole hotel creaked - had a heavy footed guest above bumping around. Beer garden outside room windows and early morning noise from that.
- parking got very full with vans and spaces narrow.
- attached restaurant a bit average for breakfast - only coffee flasks and not a machine. Hot food was all acceptable though - we had food first evening and the wait was 40 minutes. Quality only average.
-