Premier Inn Rotherham East - M18/M1

Great welcoming from the menver of staff on check in desk ...the room was clean and comfortable with extra pillows available .

Preston Central hotel is in a fantastic location for shops and a night out. The hotel staff are always friendly and welcoming. The new premier plus rooms are well worth the extra cost to add a bit of luxury to your stay. Bed was extremely comfortable - so much so that two early risers actually slept in!

Absolutely filthy bedroom carpet, room not cleaned for days despite asking.
Entrance tired and neglected. Staff stretched so much unavailable to serve us.

Excellent. Ismail and Emma made us very much at home and ensured we had everything we needed. Breakfast was first class and Ismail was very efficient and thoughtful in explaining what the options were.

We stayed in Preston to attend a medical appointment...the hotel was very central so convenient...The rooms was clean, spacious , warm and quiet thanks to triple glazing....we booked the meal deal which was excellent value fir money...didn't have the breakfast as we dont eat in the morning but the evening meal was lovely..a lot of choice, very well prepared and beautifully presented...the staff are very efficient and polite...the waitress in the restaurant was really nice and helpful..the only thing I wasnt too happy with was not being earned about booking times fior meals..the first night we coukdnt eat till 7.30 and the next night 8pm which was very late for us, all in all though a very pleasant experience and we'd go back again 😀

So many problems! Shortage of staff, same 2 staff members serving in restaurant, at bar and on reception in the early evening. Kitchen had only 1 chef/ member of staff and the majority of facilities in kitchen not working ( informed of this by server) waited 1 hour 30 for our meals as order not actioned. Then in morning created at breakfast by the most miserable person I have come across in a long time! Not a pleasant place to stay, will not stay here again. Very disappointing.

Couldn't ask for more, the girl on reception was so friendly and helpful and the room was a great size, beds comfy as usual and breakfast fantastic!

The staff were friendly and check in was swift. It went downhill after that. When we got to our room the window had been left open so it was freezing cold and there was a large pool of water on the window ledge. Smears of lipstick and black hairs left on the sink. The pillows were thin, lumpy and uncomfortable. Then we were woken up by an alarm going off at 5am and this carried on for the next hour. Bad night's sleep and wouldn't return.

Très bon accueil avec Steeve, chambre confortable. Prévoir des frais de parking.

I want to thank the amazing reception and restaurant staff (particularly Phoenix and Ismael) on duty on the evening of Tuesday 11 November 2025. They were friendly, efficient and courteous and made the evening and entire stay so comfortable and relaxed. The chef (Shafid) had also recently introduced a new fish dish to the menu - which was fabulous and as good as I have tasted in 4 and 5-star restaurants...

Ismail's friendly greeting convinced us to eat in the restaurant rather than following our original plan of finding somewhere else to eat.
Thereafter, Ismail's service levels and attention to detail were consistently excellent.

His assistant, James, was also friendly, helpful and polite

Parking was easy - reception very friendly. Room comfy, but only 3 pillows between 2 of us. Pub was closed at 10.30pm on a Saturday night. No cooked breakfast on Sunday as chef was off sick.

Wow the new rooms look great and the staff like all the time was friendly and welcoming to everyone I want to thx to all of them to be so kind to me, Emilia, Juliana, Hasan, Sara, to me Czech lady , Bianca and to all is amazing to see all of you.

Ismail could not have been more friendly in his welcome and assistance at bar and reception. Taiyeb and Rosa also engaging, and I felt very welcome. Room excellent value . Full five stars

The Rooms were lovely and clean and really comfortable. Wifi is no good at all. Avoid the Beefeater restaurant - not enough staff, service so slow and they don't get your order correct at breakfast. They don't advise of unavailable items until after you try and order said items. Many items from the menu unavailable for both nights and mornings of our stay, They advised no eggs available due to no stove/hob - why not purchase a temporary one? Me and my work colleague ended up with an upset stomach after our 2nd evening meal!! When ordering the drinks in the meal deal, staff dont advise of the upgrade supplement until the end when they bring over a bill! Also, the lift broke on our 2nd day, I have no issues with using the stairs but my work colleague with disability issues, had problems using the stairs while the lift was out of order. needed to be fixed asap.

Chambre confortable et personnel accueillant

Stayed here as a party of 10 of a wedding party from 29th to 1st Nov. On the Thursday morning i was greeted by your duty manager who was very abrupt with me where i was seating and i was trying to tell him there was more of us for breakfast. He wasnt very friendly at all. We all returned to the bar after the wedding to be met by the night staff member telling us they'll be no rowdyness. Most of the time there was only 1 member of staff that was seving in the bar, and also checking in so sometimes there was a long wait to be seen .Parking is offsite and cost £27 for my 3 days. No cleaners came in on my 3 day visit either.Only positive i have is with the lovely Diane on breakfast duties who chatted and asked if we were all ok .she is a credit to your company and maybe some of your staff should take a leaf out of her book .

Cold hot chocolate 13 mins later.... just wanted that, i had about a30 min wait so I paid more than a costa coffee at 9.13am and was asked to wait in another section... over 11 mins later I went to ask and was told to just wait and 4 mins later was told they are very busy as I "could see" then they brought this temperature lukewarm drink and said sorry bout that.... oh boy never again!

Great location. The staff were really friendly and helpful. It met all of my needs and was convenient for reasonable restaurants in Preston. Wifi enabled me to deal with any work issues.

I stay in this hotel most weeks, it is getting older and it is showing, but as a Premier Inn it is always clean and comfortable. The thing that keeps me coming back every week is the staff. The welcome is warm and they do everything they can to improve your stay.