Premier Inn Bromsgrove Central

Room was clean and fresh. Heat worked well. On site restaurant was good.

My wife and I visited during the week on a Thursday night.
The hotel is centrally located with excellent parking.
The room was warm and comfortable and the check-in was a breeze.
The food was reasonably priced and surprisingly good and the staff were all friendly and helpful.
All in all an enjoyable stay.

We has a family were very disappointed with our stay
The room was very cold together with common areas We were told the heating was broken and they had been waiting two weeks for repairs.

We were given a heater which was electric hence to use it we had to leave a card in the room hence a possible fire hazard but we were advised to do this by an employee.

The breakfasts were reasonable and on the whole staff were adequate.

As a result of the lack of heating my wife has been unwell and was glad to get home

We have used premier inns on numerous occasions and are very disappointed

Stay at Premier Inn Briddlington
I stayed there from Wednesday night to Sunday morning this week..
Despite the car park being difficult to find at night if you have never been there, I had a lovely stay.
Staff all around were helpful even late at night on my arrival,I was delayed by the snow between the motorway and the hotel...
Breakfast was amazing, can not faut it...

I’m not reviewing the location or the hotel because what I want to talk about is more important - the staff

From the first hello at reception, too the restaurant, to the goodbye as we left I don’t think I have ever met such a great team and they are all a credit to the company

Reception were friendly and very welcoming , it was like chatting with friends.
Steph in the restaurant was great, very attentive but not over bearing, had to deal with us accidentally knocking a full glass of pop all over the chair and floor but did so without a fuss , friendly and chatty , efficient and professional

The food was best I have ever had in a premier inn restaurant and the chef even came out to ask if we were happy with the food

The room was the usual premier inn room, spacious - clean and comfortable but the staff made it extra special

I stayed at this Premier Inn on Sunday the 16th of November. Checkin was fine and large free car park.

My reason for giving one star is because when I went to take a shower the following morning, there was no water coming out of the shower, it was just a dribble! This is a basic requirement on any hotel stay. There was no one on reception to complain to when I left so I emailed their head office and still haven't heard anything. They clearly do not care about their customers.

This particular Premier inn is scruffy and dated and there was no heating in the room that could be controlled.

Arrived with friends and family checked in at 3. Two couples in premier rooms all fine but couple in standard room paid for their room only to be told after that there room had no heating after! A small heater was placed in the room was told by lady on reception this was on a day where it was snowing and very cold! Was told no room available to swap to as hotel full! Was told by reception that they had tried to contact everyone to let them know but we had had no contact whatsoever! The heater in the room was very unsafe as feet were damaged. Was told the next morning that the heating wouldn’t be repaired during our stay but still no offer of any change of room. After speaking to a different receptionist was told to contact customer services as no manager available which we did only to be told nothing can be done till we checked out. Was asked was we offered alternative accommodation no we weren’t! Anyway basically we had to put up with no heating for two nights and use a dodgy heater! Luckily the two premier plus rooms were excellent and the rest of the party were happy. £5 a night to park paid on arrival and hotel is in a great location. On returning home we did get an email to say our money we had paid for the room with no heating would be refunded. Overall a good stay but slightly disappointed with the attitude of staff and communication with us

The lady front desk staff was unpleasant which was however changed by a better service coming from the next day staff (Samuel). The new room where we have been transferred made a huge difference with our unpleasant experience.

Parking needs to be paid as u have parked otherwise you might end up paying fine.

The team at Bromsgrove were amazing! I had to organise a meal for 24 people and the front desk team were amazing. Food was great and served with perfect timing. Thank you to the whole team there. They all deserve a pay rise!!!!

Stayed one night on a business trip. Food in the restaurant was good with good portion sizes and lovely helpful staff. Thanks so much

Very courteous, professional and helpful staff. Not just the receptionists but room attendants and catering personnel as well.
Clean, tidy and clutter free.

Pretty standard premier inn.
Clean and comfortable, bed lovely.
Great view from the 4th floor.
Samuel on reception was great, went that extra mile to make us feel welcome.

This has to be one of the best premier inns I have stayed in and there were no complaints at all just praise for the staff the meals parking and the Social where you eat and drink was exceptional

Very poor experience.
I booked this night stay with the decision made purely on the basis that I was offered the complementary breakfast.
However what premiere inn fail to tell you is that despite still advertising to this day on their website that there is a beefeater resturant at this location, giving you false hope that a drink, dinner and breakfast were available on the doorstep THERE IS NOT!
On realising only when booking in as the people in front of us questioned how was breakfast going to work with beefeater closed permanently
We asked immediately for a refund , discount,vouchers or possibility of transferring to another hotel only to be told there was no manager to speak to and only a website for contacting guest relations.
Now out of pocket for 2 breakfasts we had to go and get that from mac donalds did not live up to the promised unlimited choices.
The hotel it's self was in fairly good condition however despite always having a comfy night at all the other premiere innsvi have stayed in I had no sleep whatsoever due to the mattress having a problem on one side ( poss broken springs?) In the middle on edge this made it sink to the bed frame and also caused the bed to creak everytime you slightly moved other half of mattress was perfect. This was room 111 so I do not reccomend anyone books if they want a cooked breakfast( or continental) and avoid room 111 if you want a night's sleep.
Even had a cheek to give key card in pouch asking how I would like my eggs and advertising what time breakfast was just to add insult!

Our first time at Bridlington Tuesday 21st October. Man on reception helped us book in and also assisted with operating the car booking in machine. Compared with Scarborough North Bay we found the room small and only had a walk in shower. Asked about a better room but was told the hotel was full. Okay accepted that. Next morning the shower was a dribble from a cheap shower head. Down to Breakfast. The tables were sticky with black residue in parts. The person on duty said it was because of the varnish. Had someone tried to re varnish the table top and it had not fully taken? From a hygiene point of view did not seem impressive. My paper napkin actually stuck to the table as if it was glued to it. Onto the food which was on a hot plate with lamps above. The heat was still frying the black pudding as it sizzled. The eggs looked and tasted like plastic. The bacon was so hard my knife would not cut through it. Ideal for resoling my shoes. We then decided to order poached eggs from the kitchen and these proved to be ok as they were freshly cooked. So breakfast consisted of poached eggs, beans and a piece of bread. Nothing like the £10.99 all in.
There is evidence of wear and tear in this hotel and come on Premier Inn get these table tops replaced. Position of the hotel is good but otherwise far behind North Bay. Where is the management of this place. The guy on the desk when we left looked untidy and sums up this hotel.

Nice hotel.lovely location.
Samuel on reception gave us excellent advice about the area.
He was very helpful and gave a great service. We had a lovely sea view room which was spotless and the cleaning staff were very helpful too. Nothing was too much trouble for them.

We booked this hotel with the offer of a complimentary breakfast for two adults and two children. A few days before we arrived, I received an email mentioning that the adjoining restaurant would be closed for refurbishment. We were very disappointed but went ahead with the trip as we had paid for the hotel anyway. Why would the restaurant close for refurbishment during half-term school holidays? The free pastries offered in the hotel reception didn't do much to hide our disappointment. We will think again before taking up another offer from Premier Inn.

Hotel is well placed near to many attractions, bars and restaurants. The car park on site was a good size. Room was clean and also a good size, the addition of a coffee machine and the fridge was very welcome. Staff were friendly, polite and helpful. I would definitely stay here again.

The hotel itself was good. Bedroom was clean and quiet. Sleep was also good
The only problem we had was the beefeater next door was closing so we werent able to book and eat. We should have been told about this when we booked, we had to travel to eat elsewhere

The Premier Inn on Bridlington seafront is in an excellent location and has a large car park. You have to pay for parking but get a special rate as a hotel guest. You simply enter your registration on a pad by the main door and pay (£5 per day).

Check in was friendly and our room up to the usual good standard.
We didn’t opt for the breakfast buffet as, to be honest, I’m getting a bit fed up with lukewarm Premier Inn fare. I reckoned that Bridlington would have plenty of traditional cafes where you can get a freshly cooked breakfast. I was right, and highly recommend Tea @33 on Hilderthorpe Road.