Premier Inn Chester Central - South East

Staff were well trained and very friendly. Good location for the shops and easy to get to Chester by bus. Rooms were very clean and well maintained. Excellent location for the Aquarium and the zoo as well as chesire oaks shopping centre.

Very good experience. We arrived very late, but all the staff were friendly and smiley.
The room was very clean, beds comfy and the towels soft, fluffy and very white.
The breakfast was excellent, cooked to order and Jordan our waiter was lovely.
Parking on site was good, would recommend to anyone.

Brooke was the shining star of our stay, always happy, brilliant customer service. She really made us feel welcome and looked after.

The hotel is good. Little tired in places. Overall its clean and comfy. No air-conditioning so the room was quite hot at the start.

Restaurant kitchen is small, so dinner could be slow, but the breakfast was great.

Would stay again. Convenient for working in Chelmsford.

Ive stayed at luxurious hotels in chichester (currently at harbour hotel as im writing this review) and I can say that premier inn is by far the best for a good nights sleep.

We could not fault our room. Everything spotless. Credit to housekeeping. All linen crisp and white. Comfy bed and good night sleep.
Despite extensive renovations very limited impact on our stay .
Only downside for us the pub was closed but sure that is only temporary.
Excellent value and service thankyou

I found the hotel staff to be generally helpful, although they seemed a bit dismissive during check-in. It was unclear whether this was because they were busy or understaffed. When I arrived in my room, it was very cold. I tried adjusting the heating controls, but after 30 minutes, the temperature hadn’t improved. Eventually, I discovered that the heater was switched off at the wall.
In the restaurant, the staff were friendly and the atmosphere was pleasant, with only about 10 tables occupied. I ordered calamari as a starter and a mixed grill with steak (requested medium rare) and topped fries for my main course. Unfortunately, the calamari was overcooked and dry. The steak looked unappetizing, resembled a minute steak, and was cooked well done instead of medium rare, with a grey color. When I raised this with the waitress, I was told the steak looked fine and matched my request. I asked for a replacement, but the new steak was only slightly less cooked and still not what I had ordered.

Really good service over two breakfasts and dinners in the week. Very friendly and professional staff. Food was pretty good too!

Really nice chilled atmosphere, able to get on with some work in the bar seating area. Food was pretty good for a hotel chain.

Ideal location right off the motorway, friendly staff and lovely new redesigned rooms. No frills does exactly what it says on the tin.

We stayed overnight at the Chelmsford Premier inn. Jordan made us feel welcome from the very start of our stay, he communicated well and explained all we needed to know.
Jordan was also working the next morning and alongside Brooke, he continued to ensure that every guest was looked after in an exemplary way. Both Jordan and Brooke made breakfast a very enjoyable experience.

When we checked out later, Jordan gave my husbands jacket to him which he had forgotten at breakfast.

We have stayed at many a Premier inn but never received Customer Service like this. Very friendly and helpful and most of all, an assett to the company.

Recently I stayed with my husband… I booked the Premier Inn because we had stayed at Chichester Gate earlier in the year.
We thought our experience would be the same as then, it wasn’t!!
Our first booking was in a Premier plus room, the most recent booking was in a regular room. What a difference!
Premier plus… Large, top floor, quiet, comfortable & clean.
Regular room… Ground floor (The hotel doesn’t seem to have sound proofing, so every single movement from above was heard) Unfortunately for us the room above us were extremely loud. It was quite late at night and so we asked reception if we could be moved. Reception said they would instead ask them to be quiet. Half an hour later the room was just as noisy as before. My husband went back to reception and asked again about the noises, the receptionist was quite reluctant but eventually said she’d go.. (she hadn’t gone the first time we’d asked btw).The noises stopped 15 mins later.
The regular rooms are also much smaller than the Premier Plus rooms, (much smaller than other Regular rooms in Premier Inn’s around the country also) Though this could just be the room we were in.
The cleanliness of the room wasn’t great, there was white fluff on the carpet on one side. My husband cut his foot on the door stop that had lost rubber stopper and had very sharp metal edges.
The heater didn’t work properly… The room was quite cold when we entered, so we turned the heater on and set the temp to 23°… the unit made a puffing noise intermittently but didn’t actually heat the room. During the night it would splutter into life occasionally, but ultimately we just had to stay cold.

We enjoyed our visit back in May, we didn’t enjoy this visit!

On our earlier visit to Chichester Gate Premier Inn we didn’t eat breakfast so I don’t have a comparison. All I can do is talk about the experience we had at our recent visit…
Thank goodness for Ethan… The breakfast server. What an asset to the company. If it wasn’t for him, our booking would have been a completely failure.
Ethan was bright, cheerful, professional, helpful and extremely hard working.
The breakfast was ok.. There was plenty of ‘continental’ offerings ( we were first to the restaurant so that was expected) but the cooked full English, though a great choice of ingredients, was left lacking. Mine was really pleasant, a little cold though, but my husband’s wasn’t, he’d ordered scrambled eggs and mushrooms with his full English, he had to drain the water from his plate into a bowl from the eggs and ‘boiled’ mushrooms, shame because the other ingredients were quite nice but again, cold.

So, apart from Ethan, this most recent stay wasn’t good.
If you need to book a room here, make sure you are in a top floor room, check everything works and don’t expect a friendly receptionist.

Brooke was an excellent cheerful hostess, who was attentive, jolly and great at cocktails, we would come again and recommend the restaurant

Jordan was wonderful and very attentive couldnt have asked for a better waiter ,
Thank you would definitely recommend .
He was very and very chatty

Quiet comfortable room, good breakfast and great service, particularly Chloe, who went that extra mile.
Handy for city centre and shops.
Always nice to visit

We stayed at the Premier Inn Chester South East last week. The hotel itself is fine, and staff were pleasant and helpful, (the reception seemed to be permanently unmanned but there was a buzzer).

The small onsite car park was full of work vans during the day and overnight (presumably belonging to contractors doing the renovation work), which meant we had to park in a dark, quiet car park next to an abandoned restaurant building next door. It didn’t feel very welcoming or particularly safe at night with kids. I can’t understand why the vans couldn’t use that area instead, leaving the main car park by the hotel entrance for paying guests. To make matters worse, some vehicles were parked across two bays, reducing spaces even further, frustrating when there aren’t many spots to begin with.

Our room was dated, although renovation work is clearly in progress. There were no power sockets by one side of the bed, and the other side didn’t even have a bedside table. On the positive side, the staff were lovely, and breakfast was excellent. They catered well for a gluten-free diet - I appreciated seeing the chef take care to use a separate toaster for gluten-free bread, and it was reassuring being able to see into the kitchen.

The breakfast area seems to have been converted from a few bedrooms, which is I’ve not seen before at Premier Inn, but it worked perfectly well. I didn’t hear any noise from the renovations (a relief), though I did hear a fair bit of noise from the room above.

Overall it was a fine stay but nothing special. The parking situation was a real downside, and the room felt tired. I’d consider staying again once the renovations are complete - hopefully with better parking arrangements.

I've stayed in a few premier inns and its always a good stay- comfy bed, awesome hot breakfast. What made me leave a review for Chelmsford Springfield was how helpful and friendly all the staff were. Made all the difference to my busy work week away from home. Thank you!

In need of a refurb and it is getting one soon. Clean enough but was far too hot but fans were provided which did help. Staff friendly and helpful. Will probably return after the refurb.

We had a 2 night stay booked. Didn't sleep at all. The room was so hot it was impossible to sleep. Air conditioning unit not working. Window facing main road so had constant traffic noise. The room was dark and grubby. No one on the desk when checking out so couldn't complain or highlight the faulty air con unit. Waiting 20 mins just to be seated for breakfast. Was ignored by receptionist who could not seat us. No juice left, no pastries left, coffee machine not working. The staff when they did appear were clesrly over worked. Not the standard I expected from PremInn.

Good hotel, decent room, good value. 2 watch-outs - a compulsory £8 parking charge that was not clear when booking, and room can be a bit noisy as close to services and lorry park.

The breakfast was very impressive.
The parking was a complete shambles with all the work going. Reception guy didn't have much of a personality. The lady tried charging £15 on arrival for early check in of an hour even though the room was ready. The location was brilliant and some really convenient stuff nearby.
Overall, the value of money for the stay was reasonable for what I paid.