Premier Inn Christchurch - East

My room was beautifully clean and welcoming. The staff were so friendly. Charlotte on Reception was delightful and Mel was helpful and so friendly.

Would definitely recommend and I plan to stay again in January.

Thank you to all the staff at premier inn clacton during our four night stay.
A special thank you to Alison and Ashley for reserving our rooms,attending to all our needs and making sure we were well looked after.A special thank you to Daniel too for all his help,advice and outstanding breakfast with the best poached eggs I have ever had.thanks to this high level of customer service this is our favourite premier inn and we are regular customers now.
My partner Hayley and I would like to wish you all a happy Christmas and new year and we look forward to seeing you upon our return in January.

Ive stayed at luxurious hotels in chichester (currently at harbour hotel as im writing this review) and I can say that premier inn is by far the best for a good nights sleep.

Great visit, always stay here when visiting the new forest fantastic location and near everything you need. Welcomed by the lovely Charlotte, will be back for more I’m sure! Thanks again!

Family trip to the seaside we came over fireworks weekend & the staff were amazing
Check in was easy we had a lovely family room looking at the pier!
Breakfast was great with lots to choose from! We loved our stay

An incredible stay - have been here a number of times and never disappoints. Clean spacious rooms, welcoming and friendly staff it’s all good!

Needs upgrading in lots of area's to many to mention, Self Service is total rubbish, lost its appeal totally !!!!!!!
After many years using Premier Inn this is the last straw, the last three inns we have used have been very poor, & in the past i have recommended this chain of Premier Inns to Golfer friends & family that's all changed now, what a big disappointment !!!!

Also after a long journey it's nice to be welcomed with real smiling humans face, not a depressing tablet that most people want to get away from !!!!!!

It's a joke no real value for customer care anymore just a number in a box with a bed when my wife who never normally leaves reviews wrote out her completed review and it wouldn't let her submit it, so i'm am now trying to up load direct with Tripadvisor.

Our room was smelly and damp no human around to help, even had to ask a stranger how to check in and programme the chip door entry key. desk had a leg hanging off, bathroom disgusting, to the point we did not shower there, and kept our clothes on to sleep on the bed as it was damp and smelt, no human to complain to!!!!!!!! and even the hallway carpet had a trip hazard yellow and black tape around a cover or something else, and again smelt damp. carpets dirty,

MR & Mrs Pears November 2025

Thick dust in the bedroom on the lamps, table and on the headboard. Mold in the bathroom. Didn’t see staff. Mold in the hallway ceiling.

Location was useful for an event in New Milton. However the hotel has definitely seen better days and is in total decline. The carpets in the corridors and the rooms smell. They are dusty and dirty. The bathroom floor was dirty and sticky. The soft furnishings smelled musty and the chair was badly stained.
I woke early and couldn’t wait to leave . There was no one around with whom we could discuss our issues.
The restaurant also smelled vile and the food was outrageously expensive for what was on offer.
The only thing that was good was the bed!

Recently I stayed with my husband… I booked the Premier Inn because we had stayed at Chichester Gate earlier in the year.
We thought our experience would be the same as then, it wasn’t!!
Our first booking was in a Premier plus room, the most recent booking was in a regular room. What a difference!
Premier plus… Large, top floor, quiet, comfortable & clean.
Regular room… Ground floor (The hotel doesn’t seem to have sound proofing, so every single movement from above was heard) Unfortunately for us the room above us were extremely loud. It was quite late at night and so we asked reception if we could be moved. Reception said they would instead ask them to be quiet. Half an hour later the room was just as noisy as before. My husband went back to reception and asked again about the noises, the receptionist was quite reluctant but eventually said she’d go.. (she hadn’t gone the first time we’d asked btw).The noises stopped 15 mins later.
The regular rooms are also much smaller than the Premier Plus rooms, (much smaller than other Regular rooms in Premier Inn’s around the country also) Though this could just be the room we were in.
The cleanliness of the room wasn’t great, there was white fluff on the carpet on one side. My husband cut his foot on the door stop that had lost rubber stopper and had very sharp metal edges.
The heater didn’t work properly… The room was quite cold when we entered, so we turned the heater on and set the temp to 23°… the unit made a puffing noise intermittently but didn’t actually heat the room. During the night it would splutter into life occasionally, but ultimately we just had to stay cold.

We enjoyed our visit back in May, we didn’t enjoy this visit!

On our earlier visit to Chichester Gate Premier Inn we didn’t eat breakfast so I don’t have a comparison. All I can do is talk about the experience we had at our recent visit…
Thank goodness for Ethan… The breakfast server. What an asset to the company. If it wasn’t for him, our booking would have been a completely failure.
Ethan was bright, cheerful, professional, helpful and extremely hard working.
The breakfast was ok.. There was plenty of ‘continental’ offerings ( we were first to the restaurant so that was expected) but the cooked full English, though a great choice of ingredients, was left lacking. Mine was really pleasant, a little cold though, but my husband’s wasn’t, he’d ordered scrambled eggs and mushrooms with his full English, he had to drain the water from his plate into a bowl from the eggs and ‘boiled’ mushrooms, shame because the other ingredients were quite nice but again, cold.

So, apart from Ethan, this most recent stay wasn’t good.
If you need to book a room here, make sure you are in a top floor room, check everything works and don’t expect a friendly receptionist.

Quiet comfortable room, good breakfast and great service, particularly Chloe, who went that extra mile.
Handy for city centre and shops.
Always nice to visit

We booked for two nights and paid the extra for an early arrival, which for Premier Iinn is 11:00am. When we arrived there was no one in reception but there were two check in machines, one of which was not working. We tried scanning our booking bar code but this didn't work. We rang the bell for assistance but no one came. We had no idea of course if anyone had heard the bell or not. Still one turned up so we tried again. After some time a member if staff arrived dressed in Halloween costume who was clearly irritated at being disturbed. I asked why we were unable to use the machine and we were told she's tuned of the check in function because it was before the check-in time of 3:00pm! (Really) I asked about our, booked, early check-in but this made no difference. She had more Halloween things to do! When we got to the room it was below even the low standard of the usual Premier inn. The room was cold and and the heating control was dead with nothing showing on the LCD screen. I went down to speak to the member of staff and later she arrived with some batteries which she pit in the control panel. The panel worked but the single radiator in the room didn't come on ( it had a light indicating when it was working) The staff member said it will come on eventually, but it didn't. I also asked for the dead bulb for the main light in the room to be replaced but it wasn't during our two day stay. The room was drab, the location is on an industrial estate and the breakfast was really ghastly. The two nights cost circa £240. We would have been warmer and more comfortable if we'd have slept in the car! You REALLY should avoid this place

Stayed overnight prior to Graduation Ceremony at the BIC. I had a room on the ground floor & my daughter a premier room on the first floor although we had not booked a premier one. My room was clean + comfortable & overlooked the carpark, but could do with updating. My daughter's room was the same but had a mini fridge, coffee maker & armchair, the glasses on her tray were not clean.
We really wanted breakfast at 06.45am but were told by Receptionist we had to book on the hour or half hour only, so booked for 06.30am. When we went to the Restaurant, we were told by staff we could have had breakfast at 06.45am & had been given incorrect information by Receptionist!
At the time of booking accommodation, there was a choice of having a continental breakfast or paying more for a cooked & continental breakfast - eat as much as you wanted. We both had a cooked breakfast which was very nice & filling.
This Premier Inn was conveniently situated for us to get to Bournemouth for the Graduation Ceremony & we went to The Boathouse in Christchurch just a short drive away for a delicious evening meal.

Darren the manager was very helpful when our television did not work on all channels. He came to try and rectify the issue but had no luck. He offered to search for another vacant room as we were staying three nights. We returned to him a while later and he had found us another room which did the trick. Daniel from the kitchen, also welcomed us as we have spoke with him on several previous stays and ha has always been a integral part of their very professional team.

Me and my son arrived Friday afternoon, check in was swift and spot on, my wife arrived around 9pm, then we found an issue with the TV in our room.

The problem we had was the TV remote didn't work with our TV, I appreciate we didn't book a weekend away to watch the TV, but with a 7 year old it's handy in the morning and evening when you get back to bath/shower and relax before bedtime.

This issue was reported 4 times throughout the weekend, yet nothing was done, the only thing the staff could do was give us multiple remote controls (think we tried 12 remotes) and none of them worked.

Staff were apologetic and very nice, but seemed clueless as to how to sort this issue out, no fix nor compensation was offered or done.

We use Premier Inn all over the country, as they are normally a dependable and reliable brand, but this left us some what feeling at a loss and questioning the Premier Inn ethos.

I also question, why you feel the need to charge £8 for 24 hours parking, it's a hotel car park!, as we had to take 2 cars the parking was for 3 nights, which cost us an extra £48, again found this charge rather offensive and unnecessary, may be put a barrier on the car park entrance so only guests can use it, just a thought.

Room was clean and beds comfortable. Our room had a window with opening restricted to a small gap. However it does mean you can get fresh air in your room as I cannot stand the ones where the window is sealed completely shut. Decor in main bedroom good. Bathroom looking a little tired. There is a large Carpark and it is opposite a retail park. Staff were helpful and friendly.

First impressions are a fairly new Hotel, booking big issue as rooms (not just mine) was not ready, food major issue as the restaurant had major issues again and could only serve Chick Goujons or burgers !! with no notice until you actually sat down, totally useless and will not use again this Prem INN

My family, ages ranging from 9 years to 83 years, have just returned from a long weekend in Clacton on Sea staying in the seafront Premier Inn. The hotel is in an excellent situation overlooking the sea, just walk across the road and you are on the beach or pier. Our rooms overlooked the sea with amazing views! Rooms were just a little tired but were spotlessly clean with good amenities. Curtains were good black out material. Hardly any noise from the road. My only personal complaint would be that the windows do not open but air conditioning was good. Staff were excellent and went over and beyond. Very caring, polite, and nothing too much trouble. I would like to mention Darren, Alyson and Emma especially! Breakfast was delicious with the usual large choice Premier Inn offer, the dining room was spotlessly clean.
This hotel is so ideal for all ages, so much to do on the pier, beautiful sands and lots of restaurants. The Lounge, a pub with food, overlooking looking the sea was also lovely, just a short walk over the road. Car parking was very easy and we never had to use the cars for the three days we stayed.. This Premier Inn is ideal for a lovely family break! Would highly recommend.

We had a 2 night stay booked. Didn't sleep at all. The room was so hot it was impossible to sleep. Air conditioning unit not working. Window facing main road so had constant traffic noise. The room was dark and grubby. No one on the desk when checking out so couldn't complain or highlight the faulty air con unit. Waiting 20 mins just to be seated for breakfast. Was ignored by receptionist who could not seat us. No juice left, no pastries left, coffee machine not working. The staff when they did appear were clesrly over worked. Not the standard I expected from PremInn.

Horrendous stay due to my 9 Yr old daughter finding this tray of cocaine, empty bag and rolled up note on her bed upon check in. As fully booked we had to go out while they checked and cleaned the room (again) to which my kids were scared to stay in.

2 weeks and 2 chase up calls reporting this to guest relations and asking for this to be escalated, finally gor a response stating i would get a refund, we will not be using premier inn again and advise any 1 with children to think twice about staying here.